Renaissance Life & Health Insurance Company of America (Renaissance) (NAIC #61700) is in receipt of the above complaint Upon receipt, our Customer Service department promptly researched this inquiryThe member's complaint stated that a pre-authorization was required before her son's surgery could be scheduled In reviewing our records, no pre-authorization was received However, a claim for date of service, January 23, 2018, was received on January 30, and processed in accordance with the plan on February 2, We believe the member's concerns have been addressed and resolved
Renaissance Life & Health Insurance Company of America (Renaissance) (NAIC #***) is in receipt of the above complaint. Upon receipt, our Customer Service department promptly researched this inquiry. The member advised that he sent written cancellation to Renaissance
twice. Upon investigation, we were unable to locate correspondence requesting that the policy be termed. However, a Customer Service Representative contacted the member on February 13, and the policy has been retro termed to January 1, as requested by the member and a refund is being processed via the credit card number on file. We believe the member's concerns have been addressed
August 28,
*** ***
Revdex.com
NDelaware Street #
Indianapolis, IN 46204-
Dear Ms***:
Renaissance Life & Health Insurance Company of America ("Renaissance"), NAIC #61700, is in receipt of your letter dated August 18, Upon receipt, our
Customer Service department promptly researched your inquiry
*** *** received dental benefit coverage under a fully-insured dental plan underwritten by Renaissance beginning March 1, In her complaint Ms*** requests termination of her dental policy
effective January 1, Ms***’s policy has been terminated effective January 1, and a refund based on the number of full months in which premiums were paid but not earned due to the termination has been initiated by our Customer Service department
We believe this letter adequately addresses the concerns set forth in the complaint submitted by Ms***If you have any questions or concerns, please do not hesitate to contact me at (517) 347-or by e-mail at [email protected]
Sincerely,
Walter LB***
Deputy General Counsel
WLB/ark
Case ID: ***
RE: Complainant: *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
Renaissance Life & Health Insurance Company of America (Renaissance) (NAIC #61700) is in receipt of the above complaint. Upon receipt, our Customer Service department promptly researched this inquiry. The member's complaint stated that a pre-authorization was required before her son's...
surgery could be scheduled. In reviewing our records, no pre-authorization was received. However, a claim for date of service, January 23, 2018, was received on January 30, 2018 and processed in accordance with the plan on February 2, 2018. We believe the member's concerns have been addressed and resolved.
Renaissance Life & Health Insurance Company of America (Renaissance) (NAIC #61700) is in receipt of the above complaint Upon receipt, our Customer Service department promptly researched this inquiryThe member's complaint stated that a pre-authorization was required before her son's surgery could be scheduled In reviewing our records, no pre-authorization was received However, a claim for date of service, January 23, 2018, was received on January 30, and processed in accordance with the plan on February 2, We believe the member's concerns have been addressed and resolved
Renaissance Life & Health Insurance Company of America (Renaissance) (NAIC #***) is in receipt of the above complaint. Upon receipt, our Customer Service department promptly researched this inquiry. The member advised that he sent written cancellation to Renaissance
twice. Upon investigation, we were unable to locate correspondence requesting that the policy be termed. However, a Customer Service Representative contacted the member on February 13, and the policy has been retro termed to January 1, as requested by the member and a refund is being processed via the credit card number on file. We believe the member's concerns have been addressed
August 28,
*** ***
Revdex.com
NDelaware Street #
Indianapolis, IN 46204-
Dear Ms***:
Renaissance Life & Health Insurance Company of America ("Renaissance"), NAIC #61700, is in receipt of your letter dated August 18, Upon receipt, our
Customer Service department promptly researched your inquiry
*** *** received dental benefit coverage under a fully-insured dental plan underwritten by Renaissance beginning March 1, In her complaint Ms*** requests termination of her dental policy
effective January 1, Ms***’s policy has been terminated effective January 1, and a refund based on the number of full months in which premiums were paid but not earned due to the termination has been initiated by our Customer Service department
We believe this letter adequately addresses the concerns set forth in the complaint submitted by Ms***If you have any questions or concerns, please do not hesitate to contact me at (517) 347-or by e-mail at [email protected]
Sincerely,
Walter LB***
Deputy General Counsel
WLB/ark
Case ID: ***
RE: Complainant: *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
Renaissance Life & Health Insurance Company of America (Renaissance) (NAIC #61700) is in receipt of the above complaint. Upon receipt, our Customer Service department promptly researched this inquiry. The member's complaint stated that a pre-authorization was required before her son's...
surgery could be scheduled. In reviewing our records, no pre-authorization was received. However, a claim for date of service, January 23, 2018, was received on January 30, 2018 and processed in accordance with the plan on February 2, 2018. We believe the member's concerns have been addressed and resolved.