Tranquil Images Salon & Nails

I apologize for the misunderstandingHowever, our salon policy for gift certificates are non-refundable after purchase, which was noted on the sign at the front deskThe purchaser of the gift certificate used his personal debit card to pay for the merchandise at the timeThe transaction was
completed by a temporary receptionist whom made no claims that the provider was still at the salonI, the owner, was not presentSeveral days later, the “mother” of the purchaser arrived at the salon demanding a refund for the gift certificateBecause you were a loyal customer, I agreed to refund the purchase despite our policyShe requested the refund in cash, but I refused because the refund must be returned to the original debit card used during the transactionShe gave me the debit card to process the refundWhile processing the refund, she continued to insult us, calling us “cheaters”, “sneaky”, and “uneducated”We had employees and customers around at the time, so we did not want to make a fussIn avoidance of future disputes and conflicts with our clients, I continued to abide by our policy and refuse the refundThe individual who made the dispute was not present in either interactionAll situations were recorded on camera and can be used if necessaryI apologize for your dissatisfaction of our servicesWe will aim to provide better service to fit your needs, but we must abide by our established salon policy