This guest was informed of the cancellation policy on three separate forms that she signed(apparently without reading)She also did not listen to the benefits of being a VIP, which include a complimentary "cut" when she books a full color or full foilShe hears what she wants to hearShe also did not pay attention to the confirmation phone call that reiterated the cancellation policy, or the text or the email that all said she needed to contact the Spa directly to cancel or change an appointmentShe signed her debit card receipt, allowing us to charge the credit card for a no show, or cancellation outside of the cancellation policy, She was extremely rude to management, and is not welcome back at the facility.Tranquil Waters
This guest was informed of the cancellation policy on three separate forms that she signed. (apparently without reading). She also did not listen to the benefits of being a VIP, which include a complimentary "cut" when she books a full color or full foil. She hears what she wants to hear. She also...
did not pay attention to the confirmation phone call that reiterated the cancellation policy, or the text or the email that all said she needed to contact the Spa directly to cancel or change an appointment. She signed her debit card receipt, allowing us to charge the credit card for a no show, or cancellation outside of the cancellation policy, She was extremely rude to management, and is not welcome back at the facility.Tranquil Waters
This guest was informed of the cancellation policy on three separate forms that she signed(apparently without reading)She also did not listen to the benefits of being a VIP, which include a complimentary "cut" when she books a full color or full foilShe hears what she wants to hearShe also did not pay attention to the confirmation phone call that reiterated the cancellation policy, or the text or the email that all said she needed to contact the Spa directly to cancel or change an appointmentShe signed her debit card receipt, allowing us to charge the credit card for a no show, or cancellation outside of the cancellation policy, She was extremely rude to management, and is not welcome back at the facility.Tranquil Waters
This guest was informed of the cancellation policy on three separate forms that she signed. (apparently without reading). She also did not listen to the benefits of being a VIP, which include a complimentary "cut" when she books a full color or full foil. She hears what she wants to hear. She also...
did not pay attention to the confirmation phone call that reiterated the cancellation policy, or the text or the email that all said she needed to contact the Spa directly to cancel or change an appointment. She signed her debit card receipt, allowing us to charge the credit card for a no show, or cancellation outside of the cancellation policy, She was extremely rude to management, and is not welcome back at the facility.Tranquil Waters