I am writing this letter to you in response of the complaint you received, ID [redacted] , I would like to start off by sending you a copy of the email sent to the client and as you will see it states a free haircut and fifty percent off any color serviceOn Saturday February *, [redacted] asked if I could honor the free haircut, which originally costs $55.00, portion of the email for her daughter, [redacted] ***, which is something we do not normally do, it's only for the recipient but as a courtesy I did honor her request anywayThen on Tuesday February **, [redacted] came in with [redacted] and received fifty percent off her most expensive color service, which originally it would have cost $for everything and she was only charged $At that time she received a consultation to discuss her goals with her hair and she had informed us she was using box color and had not been going to a professional for quite some time [redacted] informed her about her split ends an d also told her about the dryness of her hair and suggested a haircut might be necessaryShe did not want to pay for a haircut so that was ok with us and so [redacted] proceeded to do the colorMy staff member did not ruin or burn her hair and truthfully scientifically this is not a possible act for if we did do anything [redacted] ’s hair would of broke off from the rootsMost of the heat comes from the top of the head where heat is produced and the ends process the slowestAny professional hairdresser who knows the science behind hair color would be able to vouch for this factual statementThe ends would be the least damaged and based on the accusations she has stated it shows clearly that she just had split endsAs stated above we have explained this to her alreadyI explained all of this to [redacted] when I called her and even offered her another complimentary haircut besides the one we gave her daughter, [redacted] ***, but she clearly did not want to hear it as she w as very threatening and was calling and harassing my staff, showing up at the salon, and was very relentlessI had to inform her through social media that she needs to stop the harassment or I will be getting an order of protection so she finally stopped and also deleted all her bulling acts of social mediaI will not allow her to threaten nor bully my staff, that is not ok she was completely inappropriateShe got even more inappropriate when she demanded her money back and I said, “we cannot do that you received fifty percent off and also your daughter got the free haircut so the little bit of money we did get covered the products used, overhead, and payroll.” I'm not sure what else she wanted from me but I feel she got way more than her money’s worth and also her hair looked beautifulShe did not like that response and told me she would be contacting you, the Revdex.com, and I told her she is allowed to do whatever she felt needed to be done, that is her rightI hope this finally resolves this issue for she will not stop and I need to move on from this unhealthy behaviorThank you for your timeSincerely, [redacted] ( [redacted]
I am writing this letter to you in response of the complaint you received, ID [redacted] , I would like to start off by sending you a copy of the email sent to the client and as you will see it states a free haircut and fifty percent off any color serviceOn Saturday February *, [redacted] asked if I could honor the free haircut, which originally costs $55.00, portion of the email for her daughter, [redacted] ***, which is something we do not normally do, it's only for the recipient but as a courtesy I did honor her request anywayThen on Tuesday February **, [redacted] came in with [redacted] and received fifty percent off her most expensive color service, which originally it would have cost $for everything and she was only charged $At that time she received a consultation to discuss her goals with her hair and she had informed us she was using box color and had not been going to a professional for quite some time [redacted] informed her about her split ends an d also told her about the dryness of her hair and suggested a haircut might be necessaryShe did not want to pay for a haircut so that was ok with us and so [redacted] proceeded to do the colorMy staff member did not ruin or burn her hair and truthfully scientifically this is not a possible act for if we did do anything [redacted] ’s hair would of broke off from the rootsMost of the heat comes from the top of the head where heat is produced and the ends process the slowestAny professional hairdresser who knows the science behind hair color would be able to vouch for this factual statementThe ends would be the least damaged and based on the accusations she has stated it shows clearly that she just had split endsAs stated above we have explained this to her alreadyI explained all of this to [redacted] when I called her and even offered her another complimentary haircut besides the one we gave her daughter, [redacted] ***, but she clearly did not want to hear it as she w as very threatening and was calling and harassing my staff, showing up at the salon, and was very relentlessI had to inform her through social media that she needs to stop the harassment or I will be getting an order of protection so she finally stopped and also deleted all her bulling acts of social mediaI will not allow her to threaten nor bully my staff, that is not ok she was completely inappropriateShe got even more inappropriate when she demanded her money back and I said, “we cannot do that you received fifty percent off and also your daughter got the free haircut so the little bit of money we did get covered the products used, overhead, and payroll.” I'm not sure what else she wanted from me but I feel she got way more than her money’s worth and also her hair looked beautifulShe did not like that response and told me she would be contacting you, the Revdex.com, and I told her she is allowed to do whatever she felt needed to be done, that is her rightI hope this finally resolves this issue for she will not stop and I need to move on from this unhealthy behaviorThank you for your timeSincerely, [redacted] ( [redacted]