Trans Global Service

We appreciate you taking the time to reach out to us with your concerns, and bringing this matter to our attentionWe apologize for any stress and inconveniences this situation may have causedIf you could please provide the sales order invoice or phone number on file it would be much appreciated
We will gladly review and direct your concerns to the appropriate contact

Service has been completed

Initial Business Response /* (1000, 6, 2015/08/16) */
Customer visited ths store, store manager assisted the customer on reselecting on a replacement dishwasher - customer will be contacting the store manager when they retun at the end of the month to process.
Initial Consumer Rebuttal /* (3000,...

8, 2015/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The store manager stepped up in this incident. TGW did nothing. They tied are hands and forced the issue with inaccurate information and straight out misleading statements. Their staff changed their position multiple times to suit their benefits. No apology even for poor customer service, rude staff and incompetent staff. First question when replacing appliances should be who does the service. Anything involving TGW will make us run the other direction. [redacted]
This was not resolved we were forced into getting a dishwasher after waiting since June. Unfortunately this impacts are purchasing options with the Brick as TGW has made it impossible. We are not happy or satisfied.

We are sorry to hear your experiencing issues with your washer, we understand this can be frustrating. Parts have been ordered and ETA Estimated Time Arrival is scheduled for September 27th. As soon as parts have been received, technician will schedule an appointment.With regards to service, you...

indicate " We have called TransGlobal on several occasions, and they have refused to help us out, despite having the 5 year warranty, and I also received an email stating that the next time we will call for service, we will have to pay for it from our pocket."Can you please provide this email chain correspondence in attachment ?

Initial Business Response /* (1000, 5, 2015/06/05) */
Customer has been contacted by our Transglobal service management team, an apology was provided and a 50$ Gift Card was offered for all inconveniences. Technician was sent out on Monday to complet the repairs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I did visit the Brick store and purchased another washer, used the credit given to me , plus paid extra for the extended warranty on the new washing machine.Thank you Revdex.com, for all your help and understanding.Thank you Transglobal and Brick. [redacted]. 
Sincerely,
[redacted]

Final Consumer Response /* (2000, 8, 2015/05/21) */
Hi, this complaint has now been resolved. Thank you!

Initial Business Response /* (1000, 5, 2015/06/23) */
Thank you for taking the time for sending in your complaint, we would be more than happy to look into your situation further but require more information. If you could please provide your sales order invoice or phone number on file it would be...

much appreciated. We will gladly review your concerns.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
XXXXXXXXXX is the transaction number. According to [redacted] transglobal received the part on June 18th but I have not had any calls, and if there was a phone call there was no message left.
Final Business Response /* (4000, 14, 2015/07/06) */
The part has arrived and the technician has been booked for Monday June 6 to install the part.
Final Consumer Response /* (2000, 16, 2015/07/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The technician was here June 6th and my stove is working. The technician that came was amazing and made me feel not so cranky. [redacted]

Thank you for taking the time to write to us.We are sorry to hear of your disappointment with this situation.Customer has been contacted, replacement was offered.

Initial Business Response /* (1000, 8, 2016/01/04) */
Repairs were completed December 18 2015

Customer has been contacted by the store manager, went over the warranty terms and have explained the reason why their claim was denied. Issue with surface bonded leather cracking, peeling wasn't reported within 14 days from when the issue started. Customer understood.

Hello [redacted], I first notified them on November 28th by sending an email to websupport@[redacted]. Advising of the issue. Had no response until Monday November 28th when Christina from Customer service emailed and said she will get the store to call. They have all email correspondence in their system of all the contacts I have made. Sam [redacted] called and left a message but saying she called and call back. I called back same day but another lady said she will get Sam to call back because she was with a customer. No response for another day then I reached out again to websupport@[redacted] (Christina) who got Emily to call from the brick store and this was November 29th. Called Emily back and spoke to Sandra or Sandy who said email was in a meeting and she will call back in 2 hrs but no call back. Got fraustrated with run around sent an email to websupport@[redacted] and customercare@[redacted] notifying of experiance with no response until I eascalatef matter to management then Alison got back which was on December 6th. A week after this all started and while I was under warranty. [redacted] [redacted]

Initial Business Response /* (1000, 5, 2015/11/19) */
Trans Global Warranty has reviewed the file with the service technician in the area. Customer has been approved for a re-selection of the unit as repairs are not feasible at this time. Local store has been notified to arrange. Email has also...

been sent to the customer.

Complaint: [redacted]
I am rejecting this response because: they are not being truthful about what they have said regarding the stain and the amount of dip in the mattress. I would like a different tech other than their "own tech" to make this evaluation. Thank you
Sincerely,
[redacted]

Thank you for taking the time to let us know of your concerns. We are sorry to hear of your disappointment with this situation. We would be more than happy to look into your situation further however require more information. If you could please provide either your sales order invoice or phone...

number on file it would be much appreciated.

We are sorry for any stress and inconveniences this experience may have caused.The fridge has been replaced for the customer on January 21st 2017.

Initial Business Response /* (1000, 5, 2016/03/23) */
Thank you for taking the time for sending in your complaint, we would be more than happy to look into your situation further therefore require more information. If you could please provide either your sales order invoice or phone number on file...

it would be much appreciated.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Here is the information:
Contact #: [redacted]
Name on account: [redacted]
Invoice #: [redacted]
I have the following WO numbers as well:
[redacted]
Final Business Response /* (4000, 9, 2016/03/31) */
Customer has been contacted, they have been offered re-selection. Customer is happy with this decision.
Final Consumer Response /* (2000, 11, 2016/04/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company refunded the amount of the original washing machine and I have purchased a new one. Thank you.

Complaint: [redacted]Complaint:...

[redacted] I am rejecting this response because: When I brought extra warranty they did not gave me any policy and my invoice receipt did not show anything regarding complain within 14 days. This is unfair with customer they did not gave me any policy.  Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/06/04) */
Customer accepted settlement offer.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Purchase price finally refunded (but not the warranty cost) after a guy from...

Customer Service in Edmonton called in response to this Revdex.com complaint. Not happy that not even one repair was attempted with a 5 year unlimited repair warranty. [redacted]

Hi, This is a brand new fridge and I did not purchase the fridge myself as it was there when I moved into the condo unit. The phone number associated with my account is [redacted]. The fridge is apparently under warranty.