Trans International

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.There has been some delay in this process as MrW [redacted] began communicating directly with our Post Commander regarding this issue and I was out of the loop on some emails.An offer by MrW [redacted] was that he would direct the company to expedite shipping and get the Flags sent out That was three days ago and I still have not received a tracking numberI did speak with someone today at the office and they were unable to provide the tracking number ***erAt this point I am no closer to ***er receiving the product than before Regards, [redacted]

Thank you for allowing a response to the customer’s rebuttal A tracking number was provided, and all merchandise was delivered on August 8th a day ahead of schedulePlease let me know if I can provide any other information to help resolve this issue Best regards, Rolanda H [redacted] Rolanda H [redacted] Operations Manager, Emblem Sales The American Legion 317-630-

From: F [redacted] , Daniel D Sent: Tuesday, November 22, 2:PM To: info Subject: Case ID [redacted] The American Legion Emblem Sales received your letter regarding Case ID [redacted] on Friday, November In accordance with the customer’s desired settlement, we have sent customer the correct shirt and tie, and they were received by customer on Monday, November We have also refunded shipping costs to customer in the amount of $20.00, processing the refund on November The issue arose due to a misunderstanding between our customer service team and the customer regarding our return policy It is our responsibility to clarify the policy with every customer looking to return an item, to avoid any misunderstanding – our team has discussed this situation, and talked about ways we can avoid similar ones in the future Dan

Follow up/resolution: Customer received check refund yesterday 3/21/
Thank you
Richard ***

The amount of $was credited to MrT*** ***’s credit card today 5/26/2016. This amount plus the previous refund of $equals the desired total refund that Mr*** requested of $I called Mr***’s daytime phone number listed *** *** and left a message
informing him of thisThank youRichard K***

From: H***, Jessica R Sent: Wednesday, May 10, 6:AM To: info Subject: Case ID# *** Resolution Good morning, In response to Case ID# ***: As the customer indicated, he received two orders to his billing address
instead of the shipping address he had specified. Customer correctly filled out the form to include a separate shipping addressThe associate entering the order was in training and did not not enter the appropriate shipping address thus his shipments were sent to the billing address. The customer service supervisor and Operations Manager ensured the new associate was aware of the mistake made and engaged in a training session so the associate knows how to correctly enter a separate shipping address within the ordering system. Operations Manager contacted customer on 5/4/via email and phoneCustomer and Operations Manager discussed the issue on 5/5/As it turns out, the information was entered wrong in the ordering systemOperations Manager sincerely apologized for the inconvenience created, accepted responsibility for the problem and offered a solution. As a resolution, Operations Manager requested the customer address his future order to the attention of the Operations ManagerOperations Manager will take $off of his next order, will ensure the shipping addressis correct and will call customer to verify all information before submission of order for processingThe customer seemed satisfied with the resolution and indicated he would continue to purchase flags through Emblem Sales. After ensuring the customer was satisfied with the resolution, Operations Manager modified the customer's account in the ordering system to include the correct shipping address and added the $credit to be applied to his next orderCustomer also has the Operations Manager's direct phone line and email address to reach out in the event of any other issues in the future. Thank you and please let me know if any further information is needed to resolve completely! Have a great day, Jessica H*** Operations Manager, Emblem sales (317) 630-jh***@legion.org

In reference to Case ID ***, we are in receipt of charge back paperwork from the customer’s bank, and will allow that charge back to process and post in order to return the amount of $to the customer We apologize for not being able to provide the merchandise or a proper
explanation of the delay and timing to the customer. We will use this as a teaching moment in order to improve our service in the futureDan ___________________________________ Dan F* Operations Manager, Emblem Sales Phone :: Fax

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I received the shirt and tie and this time they were package like one would expect a new shirt and tie to be.  The first time there was no packaging.Thank you
Regards,
[redacted]

From: H[redacted], Rolanda J. <RH[redacted]@legion.org> Sent: Wednesday, August 2, 2017 8:33 AM To: info Cc: W[redacted], Robert B.; K[redacted], Richard B. Subject: RESPONSE TO CUSTOMER COMPLAINT - ID [redacted]   Good Morning Ms. [redacted],   Thank you for the opportunity to respond to Mr. [redacted]’s...

complaint.  The original shipment of flags was returned to the manufacturer with the message that package was refused.  After our customer service representative spoke with Mr. [redacted], he assured us that that was not the case, and that the shipment was never received.  A rush replacement order has already been made with the manufacturer, with tracking number and progress updates to be provided to Mr. [redacted].   Please feel free to contact me if any other information is needed.   Best regards, Rolanda H[redacted] Rolanda H[redacted] Operations Manager The American Legion Emblem Sales 317-630-1231

Thank you for allowing a response to the customer’s rebuttal.  A tracking number was provided, and all merchandise was delivered on August 8th a day ahead of schedule. Please let me know if I can provide any other information to help resolve this issue.
 
Best regards,
Rolanda H[redacted]
Rolanda H[redacted]
Operations Manager, Emblem Sales
The American Legion
317-630-1231

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.There has been some delay in this process as Mr. W[redacted] began communicating directly with our Post Commander regarding this issue and I was out of the loop on some emails.An offer by Mr. W[redacted] was that he would direct the company to expedite shipping and get the Flags sent out.  That was three days ago and I still have not received a tracking number. I did speak with someone today at the office and they were unable to provide the tracking number [redacted]er. At this point I am no closer to [redacted]er receiving the product than before.  
Regards,
[redacted]

From: F[redacted], Daniel D. <df[redacted]@legion.org> Sent: Tuesday, November 22, 2016 2:58 PM To: info Subject: Case ID [redacted]   The American Legion Emblem Sales received your letter regarding Case ID [redacted] on Friday, November 18.  In accordance with the customer’s desired...

settlement, we have sent customer the correct shirt and tie, and they were received by customer on Monday, November 21.  We have also refunded shipping costs to customer in the amount of $20.00, processing the refund on November 21.   The issue arose due to a misunderstanding between our customer service team and the customer regarding our return policy.  It is our responsibility to clarify the policy with every customer looking to return an item,  to avoid any misunderstanding – our team has discussed this situation, and talked about ways we can avoid similar ones in the future.   Dan