Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do continue to believe that this company should be looked into. Over $10.00 per minute for a phone call is egregious. Most of the calls is that there is NOT an operator and they kept getting disconnected and one had to retry with card and different cards. There was NO prompt about pricing and one shouldn't have to CHOOSE to hear the pricing since it is so expensive, it should be clearly displayed BEFORE making the calls and receiving the bills. I appreciate that they will reverse these and will not this on the statement. If I receive any other bills I will let you know again.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Invoice number listed is [redacted]
Regards,
[redacted]
Dear Ms. [redacted], My Name is [redacted] and I am a representative of WiMacTel. I am in receipt of your report of the bill you received from WiMacTel for an accepted collect call. It will be my pleasure to answer any questions you may have and work this matter to resolution with you....
WiMacTel, Inc. is an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person calls. These calls are handled both on a live operator and automated operator basis. Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows: • Validation • Billing & Collection • Bad debt • Live operator staffing (amortized over all calls) • Credit card processing fees and compliance requirements • Customer service center None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business. To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response system. Unfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call. Based on the frustration you have dealt with, and your lack of hearing the rate quote option, I will notify our billing company to reverse these charges billed to you. If you have any further questions or need any other assistance, please feel free to contact me. Thank you, [redacted] WiMacTel ([redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do continue to believe that this company should be looked into. Over $10.00 per minute for a phone call is egregious. Most of the calls is that there is NOT an operator and they kept getting disconnected and one had to retry with card and different cards. There was NO prompt about pricing and one shouldn't have to CHOOSE to hear the pricing since it is so expensive, it should be clearly displayed BEFORE making the calls and receiving the bills. I appreciate that they will reverse these and will not this on the statement. If I receive any other bills I will let you know again.
Regards,
[redacted]
I would be happy to credit the invoice. However I need either an invoice # or an account # to do so.
Thanks
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Invoice number listed is [redacted]
Regards,
[redacted]
Dear Ms. [redacted], My Name is [redacted] and I am a representative of WiMacTel. I am in receipt of your report of the bill you received from WiMacTel for an accepted collect call. It will be my pleasure to answer any questions you may have and work this matter to resolution with you....
WiMacTel, Inc. is an operator services provider; as such, we process calling card, credit card, collect, billed to third number and person-to-person calls. These calls are handled both on a live operator and automated operator basis. Processing these type of calls is admittedly more expensive than a direct dial, 1+A/C +number, call would be as there are numerous expenses incurred by the operator services provider; some of these are as follows: • Validation • Billing & Collection • Bad debt • Live operator staffing (amortized over all calls) • Credit card processing fees and compliance requirements • Customer service center None of these expenses are associated with coin-paid direct-dial calls placed from a pay telephone or direct-dialed calls placed from a residence or business. To help consumers to make an informed decision when placing an operator assisted call (either automated operator or live operator), WiMacTel does offer a rate quote; this is option number three in the automated voice response system. Unfortunately, there are times when consumers either miss hearing the option or simply ignore it and proceed with their call. Based on the frustration you have dealt with, and your lack of hearing the rate quote option, I will notify our billing company to reverse these charges billed to you. If you have any further questions or need any other assistance, please feel free to contact me. Thank you, [redacted] WiMacTel ([redacted]