Transamerica

We were very sorry to hear of your experience, but greatly appreciate the opportunity to respondFortunately I see that a manager in our Customer Care Center got involved to make sure we received everything needed to complete your requestUpon receiving that with your cooperation, it was
arranged to send your check overnight at our expense. That check shows as being received and cleared at this pointRelated to the forms, I do only see the middle pages received in the initial faxI do not see that any further forms or images were received in the fax that day. Those faxes go directly into our record-keeping system, so there would be no misplaced hard copiesWe look forward to further assisting you in the future, and sincerely hope you have more satisfactory experiences

We were very sorry to hear of your experience, but greatly appreciate the opportunity to respondFortunately I see that a manager in our Customer Care Center got involved to make sure we received everything needed to complete your requestUpon receiving that with your cooperation, it was arranged
to send your check overnight at our expense. That check shows as being received and cleared at this pointRelated to the forms, I do only see the middle pages received in the initial faxI do not see that any further forms or images were received in the fax that day. Those faxes go directly into our record-keeping system, so there would be no misplaced hard copiesWe look forward to further assisting you in the future, and sincerely hope you have more satisfactory experiences