I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I accept the resolution of the complaint but do not agree with the response of the office managerThe office manager was wrong with his statement of saying I never considered calling their officeI explained to him during our conversation and my initial compaint, the reason for not contacting their office was that I was repeately told I did not need an appointmentAfter, asking several times for an appointment she rudely told me not to contact them, they would call meSo, for this reason I did not feel comfortable contacting their office I am finish with this ordeal and moving onI just wanted to set the record straight.Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I accept the resolution of the complaint but do not agree with the response of the office manager. The office manager was wrong with his statement of saying I never considered calling their office. I explained to him during our conversation and my initial compaint, the reason for not contacting their office was that I was repeately told I did not need an appointment. After, asking several times for an appointment she rudely told me not to contact them, they would call me. So, for this reason I did not feel comfortable contacting their office.
I am finish with this ordeal and moving on. I just wanted to set the record straight.Regards,[redacted]
Mr. [redacted] was referred to our office for evaluation to
have an elective procedure. An examination
and x-ray was performed for diagnostic reasons.
He was only charged for those services.
His situation requires careful planning and coordination with his
dentist. He was...
scheduled for a follow up
appointment (no other service/treatment was provided nor was he charged for any). Due to uncontrolled circumstances the meeting
between our surgeon and his dentist had to be rescheduled. Our implant coordinator overlooked the need
to reschedule the meeting and failed to reschedule it.
The office manager called him to offer an apology, in the
conversation it was disclosed that he never considered calling our office to
voice his concern; rather, based on a friend’s suggestion he submitted a
complaint with the Revdex.com. We regret that he was not satisfied and have refunded
him. Furthermore we regret he felt the
need to involve a third party rather than to call our management, he would have
achieved the same result.thank you,[redacted]Operations Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I accept the resolution of the complaint but do not agree with the response of the office managerThe office manager was wrong with his statement of saying I never considered calling their officeI explained to him during our conversation and my initial compaint, the reason for not contacting their office was that I was repeately told I did not need an appointmentAfter, asking several times for an appointment she rudely told me not to contact them, they would call meSo, for this reason I did not feel comfortable contacting their office I am finish with this ordeal and moving onI just wanted to set the record straight.Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I accept the resolution of the complaint but do not agree with the response of the office manager. The office manager was wrong with his statement of saying I never considered calling their office. I explained to him during our conversation and my initial compaint, the reason for not contacting their office was that I was repeately told I did not need an appointment. After, asking several times for an appointment she rudely told me not to contact them, they would call me. So, for this reason I did not feel comfortable contacting their office.
I am finish with this ordeal and moving on. I just wanted to set the record straight.Regards,[redacted]
Mr. [redacted] was referred to our office for evaluation to
have an elective procedure. An examination
and x-ray was performed for diagnostic reasons.
He was only charged for those services.
His situation requires careful planning and coordination with his
dentist. He was...
scheduled for a follow up
appointment (no other service/treatment was provided nor was he charged for any). Due to uncontrolled circumstances the meeting
between our surgeon and his dentist had to be rescheduled. Our implant coordinator overlooked the need
to reschedule the meeting and failed to reschedule it.
The office manager called him to offer an apology, in the
conversation it was disclosed that he never considered calling our office to
voice his concern; rather, based on a friend’s suggestion he submitted a
complaint with the Revdex.com. We regret that he was not satisfied and have refunded
him. Furthermore we regret he felt the
need to involve a third party rather than to call our management, he would have
achieved the same result.thank you,[redacted]Operations Manager