Transat Travel

[redacted] On June I purchased a pair of [redacted] jeans six R x for $from Havik in Regina SKThe jeans didn't make wearing times I called the store on July to report the issue and see if I could exchange themThe sales girl [redacted] told me that the lady I needed to speak with us away until next week and to come then I arrived writhe store on July at 9:and explained why I was thereShe said the lady I ne see to speak to is still not there [redacted] , she then called the owners of the store and gave her version of my concerns me he hung up and said there is nothing they could doI said I wore them times and spent a lot of money for nothing and I would like to speak to the ownersShe [redacted] dialed them, sa

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

I just got off the phone with [redacted] *** Her car is repaired There was a communication error regarding the availability of a rental on a repair like this It's our responsibility to make sure this is well understood I apologized and offered her a $credit toward future service which she was glad to receive I also gave her my contact information She will make future appointments directly with my service manager, [redacted] *** This situation is resolved Bob F [redacted] General Manager

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted]

In response to Ms***'s complaint please find following the details requested.*** *** purchased airfare, insurance and hotel accommodations through our agent Colleen on Aug 14, 2017.As a Travel Agency we act as an agent for travel products that clients want to purchaseWe do not charge
the clients credit card directly for those services we facilitate the booking and provide their card to the actual supplier of the service on their behalfAs it stated on the provided terms and conditions of the invoice attached.Ms*** was provided airline tickets, her insurance policy and a pre paid hotel voucher for her hotel accommodations prior to her departure.When Ms*** arrived at the hotel they advised her that her *** *** was declinedMs*** was rightly confused as she did not use an *** *** to pay for her tripAs it turns out it was the tour operators *** that was declined for some reasonUnfortunately since this was a long weekend Ms*** was unable to contact our office so we could try to rectify the situation before she checked outIt does state on the voucher if there is any issue with the accommodations to call their emergency numberThere was an emergency contact information on Ms***s voucher to call the tour operator if there was any issuesThey would have been able to rectify the situation prior to check out and avoid the extra charges on Ms***'s credit cardPlease see attached voucherUpon her return Ms*** came into our office where she spoke to Colleen and advised her what happenedSince we did not physically charge the client we advised that we would contact the hotel service provider on her behalf and find out what happened between them and the hotel to get the extra charge refundedThis is standard procedure to go directly to the provider so they can rectify the situationHad we charged Ms***’s card directly we would have processed the refund of our charge and dealt with the supplier directly.This process does take them time to research and resolveWe were advised by the tour operator on Sept 13th, that the hotel would be refunding Ms***'s card the USD that it had charged her on check out and would take to business days to processPlease see attached email from the tour operator confirming thisWe heard from Ms*** on Sept 26th to advised that her credit card had not been refunded as of yetI had email and phone contact with Ms*** on the 26th to apologize for her inconvenience and disappointment and that the tour operator was advised by the hotel that they have refundedI advised Ms*** we would follow up with both the tour operator and hotel to see why the credit has not gone throughAfter several unsuccessful calls with hotel staff and the hotel’ General Manager to find out exactly when the processed the credit and get a copy of the credit transaction for Ms***It was discovered the hotel had not credited the card as promisedI finally received confirmation from the hotel on Friday Sept 29th that they issued the credit on Sept 27th as per attached refund confirmation from themI forwarded this confirmation of refund to Ms*** so she has a copy.We advised Ms*** that we would ensure she is compensated should there be any interest she incurred or difference in exchange between the charge and credit.However, since she had decline some of the charges on the Revdex.com’s advise we will have to wait to get that sorted out before we can determine any interest amounts.We sincerely apologize for any distress and inconvenience this has caused Ms***As you can see from the emails provided we have been working with the tour operator to get Ms***'s credit card refunded and had fully expected it to be refunded by as per the below confirmation.Should you have any questions please do not hesitate to contact me.Thank you

The business has responded Please see below:WE ARE TAKING HIS CAR BACK, REFUNDING ALL OF HIS MONEY AND GIVING HIM BACK HIS CAR WITH A $CHECK TO COVER ANY INCIDENTALS.THIS CUSTOMER SPENT SEVERAL HOURS HERE GOING BACK AND FORTH ON A NEGOTIATIONhE LEFT AND CAME BACK LATER IN THE DAYWE
WERE QUITE SURE HE KNEW EXACTLY WHAT HE WAS GETTINGHE TOLD US THAT THIS WAS VERY SIMILAR TO WHAT HE GOT ELSEWHEREI CALLED THE CUSTOMER AND EXPLAINED THAT THIS WAS A BELOW INVOICE DEAL AND COULD NOT GIVE HIM THE $2700+ THAT HE DEMANDEDWHEN I OFFERED HIM HIS MONEY BACK AND TO REVERSE THE ENTIRE DEAL, HE INITIALLY SAID HE DIDN'T WANT THATHE DIDN'T THINK THAT WAS FAIRWHEN I EXPLAINED THAT PUTTING HIM BACK EXACTLY WHERE HE WAS BEFORE WALKING IN HERE (PLUS $200) LEFT HIM WHOLE, HE GRUDGINGLY AGREEDI DID NOT CHAGRE HIM FOR THE MILES FOR USING MY CAR FOR OVER A WEEKWE DID THE RIGHT THING WHEN WE SOLD HIM THE CAR AND ARE DOING THE RIGHT THING IN TAKING IT BACKAT BEST, THIS WAS SIMPLY A MISUNDERSTANDING PUT RIGHT

PERSONALLY HANDED ** *** THE CHECK ON THURSDAY, APRIL**

The business has responded Please see note below and the attached document:Please find the attached RO for the above captioned complaint #. This is the corrected document which indicates *** *** did NOT decline a repair. As you can see, he is currently in a rental car awaiting new parts

The business has responded Please see below:We have put *** *** in a rental at no charge to him until the air bag parts come in

***
On June I purchased a pair of ** jeans six R x for $from Havik in Regina SKThe jeans didn't make wearing times
I called the store on July to report the issue and see if I could exchange themThe sales girl *** told me that the lady I needed to speak with us away until next week and to come then
I arrived writhe store on July at 9:and explained why I was thereShe said the lady I ne see to speak to is still not there***, she then called the owners of the store and gave her version of my concerns me he hung up and said there is nothing they could doI said I wore them times and spent a lot of money for nothing and I would like to speak to the ownersShe *** dialed them, sa

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and although I find this resolution unsatisfactory; I cannot endure anymore unnecessary stress by continuing to entertain how this company erroneously attempts to justify their unethical behaviour.  Like, really, their [redacted] card is declined a month after I've paid in full, and I'm at fault because I didn't contact their emergency phone number, wow!!!  Respectfully, please close this file.  Please note:  I do plan to voice my opinion on the internet, and perhaps the media, in an effort to circumvent any other customers from experiencing such a disheartening experience with this travel agency.  I will not 'ever' do business with them again, and suggest they seriously brush up on their internal process protocols and their lack of customer service focus -- this is one case, where the customer was right, yet unjustifiably treated so disrespectfully!!!Thank you Revdex.com - I was not aware you even existed until my colleagues at [redacted] recommended you -- thank you for doing what you do... so well! Much appreciated. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Ms. [redacted],I did not state that the Revdex.com requested you reject in any interest charges. I state that you rejected the charge put through by the tour operator of 624.00 [redacted]   You did confirm to me that you did go through the process of denying the charge last week when we talked.    We have offered to compensate you as I stated in the response any interest you may have incurred or the difference in any exchange rates between the US charge from the hotel and the refund they processed.I do not dispute the fact that you tried to call and email our office.   However, on the voucher you had for the hotel it did state to call the emergency number if you had any issues with the booking which they could have resolved charges before your check out.   Unfortunately because this was not resolved prior to departure from the hotel we had to go to both the hotel and tour operator on your behalf to try to resolve as they were the ones who had physically charged your card. Again we appologize for any inconvenience and distress this caused you.    Sincerely,[redacted]

I just got off the phone with [redacted].  Her car is repaired.  There was a communication error regarding the availability of a rental on a repair like this.  It's our responsibility to make sure this is well understood.  I apologized and offered her a $150 credit toward future...

service which she was glad to receive.  I also gave her my contact information.  She will make future appointments directly with my service manager, [redacted].   This situation is resolved.   Bob F[redacted] General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has...

NOT been resolved because:

[Your Answer Here]
 
The response from Yonkers Honda does not address the main problem of why they are writing on customers receipts that I declined a safety recall concerning the passenger side airbag. That is false. After receiving a call yesterday ,3/*/2015, from the [redacted] , he agreed to send me a revised receipt stating the truth, that Yonkers Ave Honda did not have the part to repair the recall and until I have that receipt nothing has changed .
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]