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Transcend Broadband

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Transcend Broadband Reviews (2)

I have been with Transcend for a few years, but only because I have only one other source for high-speed Internet, satellite at double the costAt first I had little to no problems with their service and supportBut over time their service became unreliable at best, and their customer support has lessened considerablyI have yet to receive a return phone call from them when I reported a problem with my serviceAnd when you finally do talk with someone in support, I get a line and little, if no solutionIn the past months I have left no less than six, count them messages with their service department and never received any contact or resolution of my connection problemsWhen I was able to talk with someone in person I was told there was "Interference" at the transmitter site that was causing the attenuation of my received signal ~ miles awayBut I was assured the problem would be fixedHere we are one week later and nothing has changedThey refuse to credit you with time your service was down, or severely restricted eitherFor example, I pay $/ month for 4MB down and 1MB upOne year ago I had what I paid for, or close to it 75% of the dayThe rest of the time I had less than 756K downNow, I get what I pay for maybe - 15% of the day, 2MB maybe 25% of the day and the rest of the day it is below 1MB with disconnects lasting from a few seconds to several minutesIn the past year or so, Transcend became part of the *** family and its service and support got worse than beforeUnless someone from *** ***, DBA Transcend Broadband, DBA *** shows me otherwise; I think they only care about me paying on time and could care less if I get what I pay forI understand this will be forwarded to Transcend (***) along with my contact informationBut given their recent history of not responding to either the Revdex.com about complaints or myself with service problems; I think the un-opened envelope will just end up in the trash

Service was off since Sunday 5/3/15 still no one will answer the phone just a recording saying there is an outage it is now Thursday still no phone call back This happened before a few years ago when they couldnt pay the bill to the city return a phone call do we take our service elsewhere

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Address: 602 S Mill Ave Ste 230, Tempe, Arizona, United States, 85281

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