Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [ [redacted] states that "Our team did not assist in booking this flightThe member logged into the website and booked the selected flightAs mentioned, this is not an internal or technical issue with the booking process or the systemIt is not possible for the system change or modify information from the booking page to the confirmation".? They're absolutely right, their team did NOT assist in booking.? In fact, no one at [redacted] helped with this flightThe flight was actually booked thru an outfit called [redacted] .? Nowhere is an alert stating that you're booking through a third party, the website appears exactly the same as [redacted] 's website.] Regards, [redacted] ***
Dear the Revdex.com of San Diego, Thank you so much for contacting us.? SaveOnResorts.com is a technology company.? SaveOnResorts.com only provides technology services and customer service for [redacted] platforms/ websites that have authorized us to be their licensed technology company.? We do not hold presentations, we do not sell memberships, and we do not collect membership payments.? The complaint filed references the purchase of a [redacted] membership sold by the salesman [redacted] ***We have sent an email to [redacted] in hopes that they can have this situation rectified? for Mrs [redacted] We understand that Mrs [redacted] is currently on vacation, but upon her return, we would be happy? to further assist if necessary.? Please let us know if additional information is necessaryThank you.? ? Best Regards, SaveOnResorts.com, LLC
Dear the Revdex.com of San Diego, ? I am responding to the notification received for the consumer complaint filed by Ms [redacted] (complaint [redacted] )The filed complaint states that the flight that Ms [redacted] booked was not the same flight that the appeared on the confirmation and therefore would like a refund for the flight After a thorough investigation, it does not appear to be an internal error in our systemIt is not possible for the system change or modify information from the booking page to the confirmation We attempted to reach out to the member on several occasions to speak with her about her options for the reservationWe called the member at (253)468-on August 6, and August 7, to explain her options however we were unable to reach her on both attempts We also reached out to Ms [redacted] via email on August 6, and August 7, to offer compensation, in the form of double reward credits for any inconvenience this may have caused SaveOnResorts.com has attempted to reach Ms [redacted] and offered to provide double the reward credits of the booked reservationWe hope that she is satisfied with the outcomePlease contact us at 858-999-if you have further inquiries regarding this complaint Thank you, ? [redacted] Operations Coordinator SaveOnResorts.com, LLC [redacted] (877)737-
? ? Dear Revdex.com of San Diego, I am responding to the notification received for the consumer complaint filed by Ms [redacted] (complaint ID [redacted] )SaveOnResorts.com, LLC (SaveOn) is a technology company which is contracted by Best Value, Inc to provide technology for their vacation club Best Value GetawaysSaveOn has no part in any marketing, selling, management or administration of Best Value Getaways travel club or any of its members’ contracts; SaveOn solely provides technology for the members’ website, http://members.bestvaluegetaways.com, which is accessed and available for Best Value Getaways membersThe filed complaint references that Best Value Getaways misrepresented themselves as Save On ResortsIn a conversation that took place on March 6, 2018, between Mr& Mrs [redacted] and SaveOn, it was explained that SaveOnResorts.com only provides technology and fulfillment services to Best Value GetawaysWe also clarified that any payments made during contract signing is between the members and Best Value GetawaysIf further assistance is needed, we urge Mr& Mrs [redacted] to contact Best Value Getaways via phone at 570-883-In addition during our call, we let Mrs [redacted] Know we would be addressing this issue with the president of Best Value Getaways as per our fulfillment agreement with Best Values, Inc., this is an inappropriate way to describe the relationshipWe also agreed to follow up with Best Value Getaways Accounting department to see where they are with refund for Mrs [redacted] as she mentioned that she spoke with someone in Best Value Getaways accounting department but wants to make sure the process is in motion.? We spoke with Mike Carbonaro from Best Value Getaways Accounting department who has confirmed they processed the full refund on March 6, We would like our name, SaveOnResorts.com, LLC, to be withdrawn from this complaint as we have no affiliation with the marketing, selling, promotion, contracting or management of Best Value Getaways or member refundsPlease contact us at 858-625-if you have further inquiries regarding this consumer complaintThank you, SaveOnResorts.com
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution helpful but not complete..? .? If they are connected with [redacted] ***,? as printed in our brochure they should be able to give us a contact ,number, address or location for us to further cut ties with this company and they have not been able to give us this informationHow can that be? If they are involved with the company as is printed on our information packet ,they have the? responsibilities to uphold any consequences of that companies failure to uphold their part of the contractWe do accept the refund of the air fare and hotel charges, but still want a refund of all monies paid to, [redacted] ***,$initial charge for membership and renewal of $total $Any help in resolving the whole problem is much appreciated Regards, [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [I am not the owner of the account? I find it incredibly insulting and seemingly par for course that [redacted] did not even bother to check who the actual account owner was? By offering double rewards credit, they're rewarding the account holder, my father? I am the beneficiary of the account? Double rewards are completely worthless to me when I have no way of redeeming them.] Regards, [redacted] ***
SaveOnResorts.com, LLC La Place Court, Suite 100Carlsbad, CA 92008 Dear the Revdex.com of San Diego, I am responding to the notification received for the consumer complaint filed by [redacted] (complaint ID [redacted] )The complaint is in reference to being removed from "member" list, stop renewal calls and to assure no invoices are due. We attempted to call Mrs [redacted] today 08/10/at 10:07am PST, unfortunately there was no answer and voice mail box did not allow for SaveOnResorts to leave voice message We wanted to inform Mrs [redacted] that we've reviewed the complaint and have removed her from our automated caller list, in additional we have removed all contact information (phone & email) from the account With regards to the invoices received from Premium Member Services, we have removed Mrs [redacted] name from electronic renewal system She will not receive any additional invoices due to that there's no outstanding payments on the account All of Mrs [redacted] 's requests have been fulfilled as requested If Mrs [redacted] has any further questions or concerns I would encourage her to contact myself at (858)999-ext *** Regard, [redacted] Client Support |Quality Assurance office: ext ***fax: 877.377.0101email: [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below ? Regards, [redacted] ***
Dear Revdex.com of San Diego,I am responding to the notification received for the consumer complaint filed by Mrs [redacted] (complaint ID [redacted] )SaveOnResorts.com, LLC (SaveOn) is a technology company which is contracted by The Leisure Group, LLC to provide technology for their vacation club, American Travel PartnersSaveOn has no part in any marketing, selling, management or administration of the American Travel Partners travel club or any of its members’ contracts; SaveOn solely provides technology for the members’ website, American Travel Partners, which is accessed and available for American Travel Partners members.The filed complaint references that Mrs [redacted] had attended a presentation after being offered free cruise tickets and had never received the promised reward.In a conversation that took place on 6/19/2017, between Mrs [redacted] and SaveOn, it was explained that SaveOnResorts.com only provides technology and fulfillment services to American Travel PartnersThey provide their own customer service and we have provided her with a contact number [redacted] to reach out to this company and have requested they contact her as well.We would like our name, SaveOnResorts.com, LLC, to be withdrawn from this complaint as we have no affiliation with the marketing, selling, promotion, contracting or management of American Travel Partners or member refunds. Please contact us at [redacted] if you have further inquiries regarding this consumer complaint.Thank you, SaveOnResorts.com, LLC
Dear the Revdex.com of San Diego, I am responding to the notification received for the consumer complaint filed by Mr [redacted] ***, (complaint ID [redacted] )SaveOnResorts.com, LLC (SaveOn) is a technology company which is contracted by The [redacted] Group, LLC to provide technology for their travel club, [redacted] Network (WIN)SaveOn has no part in any marketing, selling, management or administration of WIN travel club or any of its members’ contracts; SaveOn solely provides technology for the members’ websiteThe filed complaint references that Mr [redacted] was offered various travel vouchers in exchange for attending a sales presentationSaveOn does not have presentations and we do not take any part in the marketing or solicitation of WINWe are not responsible for fulfilling any incentives or gifts offered before, during or after the sales presentation In a phone call that took place between Mr [redacted] and SaveOnResorts.com on June 17, 2016, we explained our contractual relationship with WINWe informed Mr [redacted] that we are two separate business entities and only provide technology and fulfillment services for WINIn an attempt to expedite a resolution, SaveOn has informed WIN of Mr***’s issue and if he needs further assistance we urge him to contact WIN at (858)649-We would like our name, SaveOnResorts.com, LLC, to be withdrawn from this complaint as we have no affiliation with the marketing, selling, contracting or management of the [redacted] Network. Please contact us at 858-999-if you have further inquiries regarding this consumer complaint [redacted] ***
Hello,This member contacted us on October 29th regarding the flight reservation in question Once we confirmed that this error was caused by our vendor, we spoke to them on November 5th, and informed them that if they needed to cancel the flight, we would issue a full refund If they elected to keep the flight, we would still refund them 50% of the cost for the confusion caused by our flights vendor The customer elected to receive the full refund, which has been processed and the customer informed They will see the full amount of the flight, $USD, post back to their account within - business days With regards to the cost of their membership, SaveOnResorts.com did not sell them their membership, so we are unable to offer any refund associated with their membership purchase With regards to their September vacation, that matter is unrelated to their flight booking They completed that vacation without issue to our knowledge Please let us know if we can provide further information on this matter. Regards,SaveOnResorts.com
Please find attached our response regarding Complaint # [redacted] from Mr [redacted] E***Feel free to contact us with any further questions, concerns, or comments. Best Regards,Your SaveOnResorts.com TeamMain: ###-###-####Fax: ###-###-####
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [ [redacted] states that "Our team did not assist in booking this flightThe member logged into the website and booked the selected flightAs mentioned, this is not an internal or technical issue with the booking process or the systemIt is not possible for the system change or modify information from the booking page to the confirmation".? They're absolutely right, their team did NOT assist in booking.? In fact, no one at [redacted] helped with this flightThe flight was actually booked thru an outfit called [redacted] .? Nowhere is an alert stating that you're booking through a third party, the website appears exactly the same as [redacted] 's website.] Regards, [redacted] ***
Dear the Revdex.com of San Diego, Thank you so much for contacting us.? SaveOnResorts.com is a technology company.? SaveOnResorts.com only provides technology services and customer service for [redacted] platforms/ websites that have authorized us to be their licensed technology company.? We do not hold presentations, we do not sell memberships, and we do not collect membership payments.? The complaint filed references the purchase of a [redacted] membership sold by the salesman [redacted] ***We have sent an email to [redacted] in hopes that they can have this situation rectified? for Mrs [redacted] We understand that Mrs [redacted] is currently on vacation, but upon her return, we would be happy? to further assist if necessary.? Please let us know if additional information is necessaryThank you.? ? Best Regards, SaveOnResorts.com, LLC
Dear the Revdex.com of San Diego, ? I am responding to the notification received for the consumer complaint filed by Ms [redacted] (complaint [redacted] )The filed complaint states that the flight that Ms [redacted] booked was not the same flight that the appeared on the confirmation and therefore would like a refund for the flight After a thorough investigation, it does not appear to be an internal error in our systemIt is not possible for the system change or modify information from the booking page to the confirmation We attempted to reach out to the member on several occasions to speak with her about her options for the reservationWe called the member at (253)468-on August 6, and August 7, to explain her options however we were unable to reach her on both attempts We also reached out to Ms [redacted] via email on August 6, and August 7, to offer compensation, in the form of double reward credits for any inconvenience this may have caused SaveOnResorts.com has attempted to reach Ms [redacted] and offered to provide double the reward credits of the booked reservationWe hope that she is satisfied with the outcomePlease contact us at 858-999-if you have further inquiries regarding this complaint Thank you, ? [redacted] Operations Coordinator SaveOnResorts.com, LLC [redacted] (877)737-
? ? Dear Revdex.com of San Diego, I am responding to the notification received for the consumer complaint filed by Ms [redacted] (complaint ID [redacted] )SaveOnResorts.com, LLC (SaveOn) is a technology company which is contracted by Best Value, Inc to provide technology for their vacation club Best Value GetawaysSaveOn has no part in any marketing, selling, management or administration of Best Value Getaways travel club or any of its members’ contracts; SaveOn solely provides technology for the members’ website, http://members.bestvaluegetaways.com, which is accessed and available for Best Value Getaways membersThe filed complaint references that Best Value Getaways misrepresented themselves as Save On ResortsIn a conversation that took place on March 6, 2018, between Mr& Mrs [redacted] and SaveOn, it was explained that SaveOnResorts.com only provides technology and fulfillment services to Best Value GetawaysWe also clarified that any payments made during contract signing is between the members and Best Value GetawaysIf further assistance is needed, we urge Mr& Mrs [redacted] to contact Best Value Getaways via phone at 570-883-In addition during our call, we let Mrs [redacted] Know we would be addressing this issue with the president of Best Value Getaways as per our fulfillment agreement with Best Values, Inc., this is an inappropriate way to describe the relationshipWe also agreed to follow up with Best Value Getaways Accounting department to see where they are with refund for Mrs [redacted] as she mentioned that she spoke with someone in Best Value Getaways accounting department but wants to make sure the process is in motion.? We spoke with Mike Carbonaro from Best Value Getaways Accounting department who has confirmed they processed the full refund on March 6, We would like our name, SaveOnResorts.com, LLC, to be withdrawn from this complaint as we have no affiliation with the marketing, selling, promotion, contracting or management of Best Value Getaways or member refundsPlease contact us at 858-625-if you have further inquiries regarding this consumer complaintThank you, SaveOnResorts.com
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution helpful but not complete..? .? If they are connected with [redacted] ***,? as printed in our brochure they should be able to give us a contact ,number, address or location for us to further cut ties with this company and they have not been able to give us this informationHow can that be? If they are involved with the company as is printed on our information packet ,they have the? responsibilities to uphold any consequences of that companies failure to uphold their part of the contractWe do accept the refund of the air fare and hotel charges, but still want a refund of all monies paid to, [redacted] ***,$initial charge for membership and renewal of $total $Any help in resolving the whole problem is much appreciated Regards, [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [I am not the owner of the account? I find it incredibly insulting and seemingly par for course that [redacted] did not even bother to check who the actual account owner was? By offering double rewards credit, they're rewarding the account holder, my father? I am the beneficiary of the account? Double rewards are completely worthless to me when I have no way of redeeming them.] Regards, [redacted] ***
SaveOnResorts.com, LLC La Place Court, Suite 100Carlsbad, CA 92008 Dear the Revdex.com of San Diego, I am responding to the notification received for the consumer complaint filed by [redacted] (complaint ID [redacted] )The complaint is in reference to being removed from "member" list, stop renewal calls and to assure no invoices are due. We attempted to call Mrs [redacted] today 08/10/at 10:07am PST, unfortunately there was no answer and voice mail box did not allow for SaveOnResorts to leave voice message We wanted to inform Mrs [redacted] that we've reviewed the complaint and have removed her from our automated caller list, in additional we have removed all contact information (phone & email) from the account With regards to the invoices received from Premium Member Services, we have removed Mrs [redacted] name from electronic renewal system She will not receive any additional invoices due to that there's no outstanding payments on the account All of Mrs [redacted] 's requests have been fulfilled as requested If Mrs [redacted] has any further questions or concerns I would encourage her to contact myself at (858)999-ext *** Regard, [redacted] Client Support |Quality Assurance office: ext ***fax: 877.377.0101email: [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below ? Regards, [redacted] ***
Dear Revdex.com of San Diego,I am responding to the notification received for the consumer complaint filed by Mrs [redacted] (complaint ID [redacted] )SaveOnResorts.com, LLC (SaveOn) is a technology company which is contracted by The Leisure Group, LLC to provide technology for their vacation club, American Travel PartnersSaveOn has no part in any marketing, selling, management or administration of the American Travel Partners travel club or any of its members’ contracts; SaveOn solely provides technology for the members’ website, American Travel Partners, which is accessed and available for American Travel Partners members.The filed complaint references that Mrs [redacted] had attended a presentation after being offered free cruise tickets and had never received the promised reward.In a conversation that took place on 6/19/2017, between Mrs [redacted] and SaveOn, it was explained that SaveOnResorts.com only provides technology and fulfillment services to American Travel PartnersThey provide their own customer service and we have provided her with a contact number [redacted] to reach out to this company and have requested they contact her as well.We would like our name, SaveOnResorts.com, LLC, to be withdrawn from this complaint as we have no affiliation with the marketing, selling, promotion, contracting or management of American Travel Partners or member refunds. Please contact us at [redacted] if you have further inquiries regarding this consumer complaint.Thank you, SaveOnResorts.com, LLC
Dear the Revdex.com of San Diego, I am responding to the notification received for the consumer complaint filed by Mr [redacted] ***, (complaint ID [redacted] )SaveOnResorts.com, LLC (SaveOn) is a technology company which is contracted by The [redacted] Group, LLC to provide technology for their travel club, [redacted] Network (WIN)SaveOn has no part in any marketing, selling, management or administration of WIN travel club or any of its members’ contracts; SaveOn solely provides technology for the members’ websiteThe filed complaint references that Mr [redacted] was offered various travel vouchers in exchange for attending a sales presentationSaveOn does not have presentations and we do not take any part in the marketing or solicitation of WINWe are not responsible for fulfilling any incentives or gifts offered before, during or after the sales presentation In a phone call that took place between Mr [redacted] and SaveOnResorts.com on June 17, 2016, we explained our contractual relationship with WINWe informed Mr [redacted] that we are two separate business entities and only provide technology and fulfillment services for WINIn an attempt to expedite a resolution, SaveOn has informed WIN of Mr***’s issue and if he needs further assistance we urge him to contact WIN at (858)649-We would like our name, SaveOnResorts.com, LLC, to be withdrawn from this complaint as we have no affiliation with the marketing, selling, contracting or management of the [redacted] Network. Please contact us at 858-999-if you have further inquiries regarding this consumer complaint [redacted] ***
Hello,This member contacted us on October 29th regarding the flight reservation in question Once we confirmed that this error was caused by our vendor, we spoke to them on November 5th, and informed them that if they needed to cancel the flight, we would issue a full refund If they elected to keep the flight, we would still refund them 50% of the cost for the confusion caused by our flights vendor The customer elected to receive the full refund, which has been processed and the customer informed They will see the full amount of the flight, $USD, post back to their account within - business days With regards to the cost of their membership, SaveOnResorts.com did not sell them their membership, so we are unable to offer any refund associated with their membership purchase With regards to their September vacation, that matter is unrelated to their flight booking They completed that vacation without issue to our knowledge Please let us know if we can provide further information on this matter. Regards,SaveOnResorts.com
Please find attached our response regarding Complaint # [redacted] from Mr [redacted] E***Feel free to contact us with any further questions, concerns, or comments. Best Regards,Your SaveOnResorts.com TeamMain: ###-###-####Fax: ###-###-####
Hi ***,At this point, it seems resolved I won't know for sure until I try to use their credit, but I assume all is well.***