Transcend

Hello, Our Tech Support Depthas taken care of this issue and already responded to the customerPlease advise.--------Hello [redacted] , This complaint was filed in reference to RMA# [redacted] because we were unable to send the customer a replacement [redacted] within the approximated business days since we received the defective partThe replacement [redacted] should be shipped out today and the customer has been provided the following tracking information via email: https://www.fedex.com/apps/fedextrack/?tracknumbers=[redacted] Please find my email correspondence with the customer attached.Sincerely, [redacted] Transcend Information IncLA | Technical Support Engineer NBrian Street, Orange, CA 92867-| TEL: 714-921-Web: www.transcend-info.com | Email: ***_ [redacted] @transcend-info.com Confidentiality Statement: This email and its attachments are intended solely for the intended recipient hereof and may contain legally privileged or other confidential informationAny unauthorized use or disclosure is prohibitedIf you have received this email or its attachments in error, please destroy the original and any copies thereof and immediately notify the senderThank you

I bought a Transcend 64GB microSD card (part #: [redacted] ) on July The card completely failed in less than monthsTranscend provide lifetime warranty on this card so I submitted warranty claim on Feb 2017, got approved (RMA # [redacted] ) and shipped the failed card to Transcend for a replacement according to their instructionI got confirmation email from Transcend that the card was received by Transcend on Feb In the email, I was told the replacement card would be shipped out to me in business days and I would receive an email notification once it is shipped outOn Mar 2017, after waiting for days, I emailed back to check and was given the excuse of "we are still waiting to receive the replacement part from our headquarters"Today is Mar and it's been more than days and I still have not received my warranty replacement card or shipping notification of the replacementI don't think there's any excuse for such a long delay for warranty rep

I bought a Transcend 64GB microSD card (part #: ***) on July The card completely failed in less than monthsTranscend provide lifetime warranty on this card so I submitted warranty claim on Feb 2017, got approved (RMA #***) and shipped the failed card to Transcend for a replacement according to their instructionI got confirmation email from Transcend that the card was received by Transcend on Feb In the email, I was told the replacement card would be shipped out to me in business days and I would receive an email notification once it is shipped outOn Mar 2017, after waiting for days, I emailed back to check and was given the excuse of "we are still waiting to receive the replacement part from our headquarters"Today is Mar and it's been more than days and I still have not received my warranty replacement card or shipping notification of the replacementI don't think there's any excuse for such a long delay for warranty rep

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Transcend did not resolve this issue at allI have not wantedly purchased counterfeit memory moduleresellers in india are selling it openly.Transcend could have atleast taken legal action on retailers selling counterfeit items.Looks like transcend does not care about its brand image or customer satisfaction.
Regards,
*** ***

This customer is located in India.   Customer purchased his Transcend product in India.   Transcend-USA office does not handle India territory.   India territory is handled by Transcend-TW office.   Customer contacted Transcend-TW office on 05/17/15 (Internal case number...

[051715019TW]).   Customer provided serial number for his part as [redacted] (number is invalid, too many digits).   When we perform a work order trace in our Transcend system, we find this part ([redacted]) was manufactured 08/2010.   Customer may have purchased a counterfeit Transcend product since the serial number is incorrect/invalid as stated to customer from Transcend-TW office.   If part is truly counterfeit, then unfortunately there is nothing Transcend can do to replace this memory module. If part is a genuine Transcend product, then customer MAY obtain a new RMA replacement part from Transcend-TW branch office.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello, Our Tech Support Dept. has taken care of this issue and already responded to the customer. Please advise.--------Hello [redacted], This complaint was filed in reference to RMA#[redacted] because we were unable to send the customer a replacement [redacted] within the approximated 10...

business days since we received the defective part. The replacement [redacted] should be shipped out today and the customer has been provided the following tracking information via email: https://www.fedex.com/apps/fedextrack/?tracknumbers=7[redacted]Please find my email correspondence with the customer attached.Sincerely, [redacted] Transcend Information Inc. LA | Technical Support Engineer 1645 N. Brian Street, Orange, CA 92867-3423 | TEL: 714-921-2000 Web: www.transcend-info.com | Email: [redacted]@transcend-info.com Confidentiality Statement: This email and its attachments are intended solely for the intended recipient hereof and may contain legally privileged or other confidential information. Any unauthorized use or disclosure is prohibited. If you have received this email or its attachments in error, please destroy the original and any copies thereof and immediately notify the sender. Thank you.