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Transcendent Moving & Storage, Inc.

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Reviews Transcendent Moving & Storage, Inc.

Transcendent Moving & Storage, Inc. Reviews (3)

We are sorry that this difference of opinion has reached this level We pride ourselves on excellent customer relations In this matter it is important to remember: Transcendent Moving has tried on several occasions to reach the complainant, although she denies this We don't really understand her denial The claims process with Transcendent and its moving partners can begin as soon as she pays her bill in full This is well established in the moving industry and covered in all of our contracts She has refused to do this.We are open to resolving this matter in the most efficient way possible We are very busy and know that the Complainant is too If she has a plan for resolution, we would appreciate seeing a copy of it so we can respond.Thank you

Hello, In regards to Mrs*** we moved her from Albuquerque, NM to Gilbert, AZShe paid her COD and then retracted it because of a couple of damagesWe have taken liability for a few items that had minor damage due to the move and offered to get the items repaired for Mrs*** but she
refused and wanted to be compensated for said goods We then directed Mrs*** to the claims department so the claim can be settled and she could be compensated for the minimal damage that occurred during the moving processWe completed a service for Mrs*** which began on her pick up day of 7/6/and delivered on two occasions due to the size of her shipmentThe main portion of her goods were delivered on 7/8/just two days after the pickup and the remainder of the good which was very few items were delivered on 7/20/The service was fulfilled to the best of our ability for Mrs***; we definitely sympathize with the fact there was slight damages and we and our carrier Arpin Van Lines are already prepared to compensate her for thatWe have tried to contact customer on several occasions to discuss her concerns but have not been contacted back after repeated messages.Signed, Transcendent Moving & Storage, Inc

Complaint: [redacted]
I am rejecting this response because:The company has not contacted me. Nor did they offer to fix the multiple broken items. I do not have minor damage I have over $6000 worth of damage and still misssing big ticket items ei a basketball hoop and numerous baseball bats. If they had contacted me I would have been happy to work something out but that is not true.  
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

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Address: 3832 Hawkins St NE, Albuquerque, New Mexico, United States, 87109-4539

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www.transcendentmoving.com

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