Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response contains numerous statementsON behalf of the [redacted] Company and as the owner of the clinic Ms [redacted] communicated with when she was interested in purchasing the device, here are the facts as I know them.Ms [redacted] , against our advice, bought the device from an unathorized vendor, and thus risked not getting the support that we providers offer.ANSWER: John V [redacted] 's company is a reseller of [redacted] As such, they were attempting to sell me the product and never consulted me on other places to purchase the productThat would be a conflict of their interestsThis is a completely fabricated conversationI also never spoke with MrV [redacted] , so how is he privy to the details of his employee (i.ehis wife) whom I did speak with? She complained to company owner, Michael R***, M.D., about a reaction she had following the use of the capDrR [redacted] spoke to her dermatologist, as he was concerned of any negative condition that could be associated with the device' usesome + emails were exchanged.He writes,"i have communicated with her dermatologist and she is under physician care for melasma which is exacerbated by a range of things - hormones, warm weather, hot yoga, etchere melasma was exacerbated during [redacted] use she discontinued [redacted] use)ANSWER: MrR [redacted] ignored emails for over a yearHe only recently spoke to my dermatologist officeAs admitted above, the item caused MelasmaThe Melasma did not go away when the [redacted] usage stoppedIt stayed and had and has to be medically treated to keep it from being apparent and visibleThe other reasons this person provides for Melasma are not applicable to me Although not required to do so, DrR [redacted] issued a refund of $in May of MrR [redacted] was legally obligated to provide a refund of 75% if the product did not work as it was part of the purchase termsThe product was purchased from a contracted reseller of the producer, which is confirmed by DrR [redacted] via email I am still outstanding for a full refund and reimbursement for costs incurred John V [redacted] , Executive DirectorThe [redacted] Company Regards, Suzanne [redacted]
ON behalf of the [redacted] Company and as the owner of the clinic Ms [redacted] communicated with when she was interested in purchasing the device, here are the facts as I know them.Ms [redacted] , against our advice, bought the device from an unathorized vendor, and thus risked not getting the support that we providers offer.She complained to company owner, Michael R***, M.D., about a reaction she had following the use of the capDrR [redacted] spoke to her dermatologist, as he was concerned of any negative condition that could be associated with the device' usesome + emails were exchanged.He writes,"i have communicated with her dermatologist and she is under physician care for melasma which is exacerbated by a range of things - hormones, warm weather, hot yoga, etchere melasma was exacerbated during [redacted] use she discontinued [redacted] use) Although not required to do so, DrR [redacted] issued a refund of $in May of John V [redacted] , Executive DirectorThe [redacted] Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response contains numerous statementsON behalf of the [redacted] Company and as the owner of the clinic Ms [redacted] communicated with when she was interested in purchasing the device, here are the facts as I know them.Ms [redacted] , against our advice, bought the device from an unathorized vendor, and thus risked not getting the support that we providers offer.ANSWER: John V [redacted] 's company is a reseller of [redacted] As such, they were attempting to sell me the product and never consulted me on other places to purchase the productThat would be a conflict of their interestsThis is a completely fabricated conversationI also never spoke with MrV [redacted] , so how is he privy to the details of his employee (i.ehis wife) whom I did speak with? She complained to company owner, Michael R***, M.D., about a reaction she had following the use of the capDrR [redacted] spoke to her dermatologist, as he was concerned of any negative condition that could be associated with the device' usesome + emails were exchanged.He writes,"i have communicated with her dermatologist and she is under physician care for melasma which is exacerbated by a range of things - hormones, warm weather, hot yoga, etchere melasma was exacerbated during [redacted] use she discontinued [redacted] use)ANSWER: MrR [redacted] ignored emails for over a yearHe only recently spoke to my dermatologist officeAs admitted above, the item caused MelasmaThe Melasma did not go away when the [redacted] usage stoppedIt stayed and had and has to be medically treated to keep it from being apparent and visibleThe other reasons this person provides for Melasma are not applicable to me Although not required to do so, DrR [redacted] issued a refund of $in May of MrR [redacted] was legally obligated to provide a refund of 75% if the product did not work as it was part of the purchase termsThe product was purchased from a contracted reseller of the producer, which is confirmed by DrR [redacted] via email I am still outstanding for a full refund and reimbursement for costs incurred John V [redacted] , Executive DirectorThe [redacted] Company Regards, Suzanne [redacted]
ON behalf of the [redacted] Company and as the owner of the clinic Ms [redacted] communicated with when she was interested in purchasing the device, here are the facts as I know them.Ms [redacted] , against our advice, bought the device from an unathorized vendor, and thus risked not getting the support that we providers offer.She complained to company owner, Michael R***, M.D., about a reaction she had following the use of the capDrR [redacted] spoke to her dermatologist, as he was concerned of any negative condition that could be associated with the device' usesome + emails were exchanged.He writes,"i have communicated with her dermatologist and she is under physician care for melasma which is exacerbated by a range of things - hormones, warm weather, hot yoga, etchere melasma was exacerbated during [redacted] use she discontinued [redacted] use) Although not required to do so, DrR [redacted] issued a refund of $in May of John V [redacted] , Executive DirectorThe [redacted] Company