To Whom It May Concern,
Please, find our point by point response to the complaint submitted by *** ***
1. Setup of Account
a. Bloomberg database. *** requested assistance with updating Bloomberg, a response was
sent letting him know that we do not do that, see attached
b. Offer by Transfer Online to refer *** to vendors that offer services outside of the transfer agent services. Some services we offer in house and others we offer through partnerships with other firms, he was referred to many of our partnership firms
2. Payment of Setup. The initial setup fee is $1,000. *** requested to pay $prior to setup and agreed to be billed the remaining $ We bill net 30. After days, we explained that we would not be able to continue to service his account until he completed payment for the service of setting up his account. See attached communication to support that
3. Introductions. See 1b., Transfer Online made several introductions, however, the firms we introduced him to had not obligation to perform services, they are required to perform their own due diligence
4. DTC Eligibility & CUSIP Number. Transfer Online has the capability of submitting applications to both of these agencies on behalf of our Issuers, however, we do not guarantee any outcomes. Also, if a fee is relevant to these applications, they are required to be paid up front. Fee schedule attached
5. Lost package. *** did notify us that a package was sent, we did research to track the package and determined that the package was lost and not delivered to our address. We requested that *** work with the sender to have them work with the shipping vendor. See attached documentation and shipping vendor tracking screen
Please let us know if there is anything further we can assist with in resolving this matterThanks,
Daniel H***
Sales & Customer Service Supervisor
503-227-
Complaint: [redacted]I am rejecting this response because:
The only you want to do is to escape from our statements or questions. In fact, you have NEVER tried to refute our our statements or questions logically, and you suddenly terminated your answers and explanations. You are not too professional and reasonable to offer expert financial service to clients. You are very proud of your business which introduces "the meat shops" to clients who have been looking for "vegetable." All things considered carefully, your business is simply out of the questions, and you have made a fatal mistakes at your business. We will strongly ask for your responsibilities.Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: please check the attached files.Sincerely,[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]
We have already responded and included documentation in previous correspondence to support that [redacted]'s claims are not accurate or valid. Transfer Online will not be providing any type of refund, we are still owed for services provided to [redacted], which [redacted] has ignored and has not paid for. We have no further statement to provide on this claim.
Thanks,
Daniel H[redacted]
Transfer Online
To Whom It May Concern,
Please, find our point by point response to the complaint submitted by *** ***
1. Setup of Account
a. Bloomberg database. *** requested assistance with updating Bloomberg, a response was
sent letting him know that we do not do that, see attached
b. Offer by Transfer Online to refer *** to vendors that offer services outside of the transfer agent services. Some services we offer in house and others we offer through partnerships with other firms, he was referred to many of our partnership firms
2. Payment of Setup. The initial setup fee is $1,000. *** requested to pay $prior to setup and agreed to be billed the remaining $ We bill net 30. After days, we explained that we would not be able to continue to service his account until he completed payment for the service of setting up his account. See attached communication to support that
3. Introductions. See 1b., Transfer Online made several introductions, however, the firms we introduced him to had not obligation to perform services, they are required to perform their own due diligence
4. DTC Eligibility & CUSIP Number. Transfer Online has the capability of submitting applications to both of these agencies on behalf of our Issuers, however, we do not guarantee any outcomes. Also, if a fee is relevant to these applications, they are required to be paid up front. Fee schedule attached
5. Lost package. *** did notify us that a package was sent, we did research to track the package and determined that the package was lost and not delivered to our address. We requested that *** work with the sender to have them work with the shipping vendor. See attached documentation and shipping vendor tracking screen
Please let us know if there is anything further we can assist with in resolving this matterThanks,
Daniel H***
Sales & Customer Service Supervisor
503-227-
Complaint: [redacted]I am rejecting this response because:
The only you want to do is to escape from our statements or questions. In fact, you have NEVER tried to refute our our statements or questions logically, and you suddenly terminated your answers and explanations. You are not too professional and reasonable to offer expert financial service to clients. You are very proud of your business which introduces "the meat shops" to clients who have been looking for "vegetable." All things considered carefully, your business is simply out of the questions, and you have made a fatal mistakes at your business. We will strongly ask for your responsibilities.Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: please check the attached files.Sincerely,[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]
We have already responded and included documentation in previous correspondence to support that [redacted]'s claims are not accurate or valid. Transfer Online will not be providing any type of refund, we are still owed for services provided to [redacted], which [redacted] has ignored and has not paid for. We have no further statement to provide on this claim.
Thanks,
Daniel H[redacted]
Transfer Online