TransForce

This complaint is completely and utterly 100% false First of all Mr [redacted] does not have a [redacted] at all He owned and purchased from us a Strobes N More brand [redacted] *** So for starters if he has a [redacted] then he's reporting the wrong company.As for the bar he sent back to us, this bar was never installed by a professional Mr [redacted] installed this himself and used trailer wiring which is not the proper wire to lengthen the cord When he cut the wires to attach them to the new wire he did not use connectors which would shield and protect the wires but simply twisted the wires together and wrapped a couple pieces of tape on them This is clearly seen in the attached pictures If this was professionally done then he would be writing his complaint to the company that did the work as its some of the worse I have seen.Also the light is not a strobe, its and LED The wires were touching when we received it and therefore causing a short A short which caused the damage to the light Its unfortunate but nothing that we caused or a defect Whomever cut the wires and did the bad work is to blame

Unfortunately we had about items spread throughout our web site that were incorrectly priced Of these items were high value items The lightbars this customer ordered retail for almost $and came up at $cents He ordered many of them When we were made aware of the issue but customers on social media that knew there was a mistake it was immediately fixed We notified all customers affected and took full responsibility for the issue We again apologize for the mistake but we are human The person who made the mistake was in tears all day from all the nasty comments some customers made There was a silver lining in that more customers came to our defense knowing the kind of company we are and they were sympathetic to us and understood the mistake One person in particular demanded the person be fired which obviously we would never do It was an unfortunate mistake and we have taken steps to see if does not happen again This customers request for us to give him thousands of dollars for free obviously can't be met as he was told on the phone yesterday as well [redacted] ***