Transform Home Improvements Reviews (%countItem)
It took forever to get the work done.
They never picked up the permits.
They kept finding things that needed to be added on that kept jacking up the price.
It took weeks for a technician to come to fix the problems that caused a failed electrical inspection.
75% of the time, nobody called me back. They were always in meetings.
Fast forward to now.
One of the units has stopped working. I have been calling and emailing for a week now. Their recordings all promise to get back to me "within one business day." Hah. That was FIVE DAYS AGO,.
I have called a dozen times. I have sent 4 emails.
For the sake of your blood pressure, STAY AWAY FROM THIS COMPANY!
We purchased in March 2020 a HVAC Ductless Split System from Transform Home Improvement. Last Friday it stopped working, and we have not received help
On Friday, June 12th, our 3 month old Carrier HVAC System began flashing a 'P6' error, and we immediately called Transform Home Improvement. We spoke with ***, who informed us that we would be contacted within 48 hours from a *** Mechanical (outside vendor) since the unit is under warranty for being less than a year old. I also contacted the salesperson ***, who said that if we did not receive any assistance by Monday afternoon, he would intervene. I reached out on Monday afternoon to ***, with no response. On Tuesday, we called Transform again, and spoke to ***. *** followed up with *** who let him know that they weren't the right vendor to fix it. He would have to refer it to *** Electrical (outside vendor) to fix, and that we should receive a call within 2 days. As of this morning (June 18th), we still did not receive a call from the Electrical Service, so we called Transform again. They said they would escalate the request, but they cant fix it since the rep was down in Florida. I was able to get the name of the project manager, ***, and left her a message as well about the poor service and coordination to repair a recently sold product.
I would like this matter resolved quickly, as i feel we have been getting the runaround from this vendor. If it is not fixed, i will cease to make the remaining finance payments, and ask for a refund. I hope it does not come to that.