The conflicting information is mainly the result of miscommunication The transportation industry is heavily regulated We fully comply with all laws and best practices Charging by dimensional weight is a worldwide practice in the shipping industry The quote provided the customer was based on the information she provided, an estimated weight of pounds The sales representative had asked for the shipment’s dimensions, at which time were not available Asking for dimensions at the time of quoting is our company policy The quote form provided the price, listed the special and additional charges, and in the disclaimers included the phrase in bold letters “Charges are based on actual or dimensional weight, whichever is greater.” The shipment itself needed to be palletized in order to properly protect the contents It was not palletized in order to gain any advantage in charges Our Sales Manager had a conversation with the customer to explain this Her feelings were that all of this was supposed to be explained at the beginning, assuming total ignorance on their part The explanations by the sales rep as well as the quote and following Conditions of Contract explained it, and in no way is that being deceptive One thing worth mentioning: MsC [redacted] told us that she recorded the conversation between herself and the sales rep California Law does not allow recording a conversation without the consent of both parties
The conflicting information is mainly the result of miscommunication The transportation industry is heavily regulated We fully comply with all laws and best practices Charging by dimensional weight is a worldwide practice in the shipping industry The quote provided the customer was based on the information she provided, an estimated weight of pounds The sales representative had asked for the shipment’s dimensions, at which time were not available Asking for dimensions at the time of quoting is our company policy The quote form provided the price, listed the special and additional charges, and in the disclaimers included the phrase in bold letters “Charges are based on actual or dimensional weight, whichever is greater.” The shipment itself needed to be palletized in order to properly protect the contents It was not palletized in order to gain any advantage in charges Our Sales Manager had a conversation with the customer to explain this Her feelings were that all of this was supposed to be explained at the beginning, assuming total ignorance on their part The explanations by the sales rep as well as the quote and following Conditions of Contract explained it, and in no way is that being deceptive One thing worth mentioning: MsC [redacted] told us that she recorded the conversation between herself and the sales rep California Law does not allow recording a conversation without the consent of both parties