Transit Employees Federal Credit Union

August 13, Dear *** ***:
In response to your complaint submitted on 8/5/at 7:pm to the Revdex.com, kindly note that it is TEFCU’s practice to use the Power of Attorney form that has been drafted by our Legal DepartmentIt contains specific language for
financial powers that is not necessarily contained in all Durable Power of Attorney documents,We apologize for the time you spent on this matter and will work closely with our branch personnel to ensure that they are trained accordingly,
If you have any questions, please contact us at ###-###-####Sincerely,
Vivian FOperations Manager

In response to your complaint submitted on 7/29/1:pm to the Revdex.com, kindly note that it is TEFCU’s practice to start contacting our members on the first day after the payments are dueMembers are given a day grace period before the late fee is charged, but based on the
Loan Agreement signed with us, the payment is due on the date it is due, and not days later.We apologize for any inconveniences and we encourage you to send your payments before they are due on the 27th of each month to avoid receiving any reminders.If you have any questions, please contact us at ###-###-####.Sincerely,Vivian F* Operations Manager

In response to your complaint submitted on 7/29/1:pm to the Revdex.com, kindly note that it is TEFCU’s practice to start contacting our members on the first day after the payments are dueMembers are given a day grace period before the late fee is charged, but based on the
Loan Agreement signed with us, the payment is due on the date it is due, and not days later.We apologize for any inconveniences and we encourage you to send your payments before they are due on the 27th of each month to avoid receiving any reminders.If you have any questions, please contact us at ###-###-####Sincerely,
Vivian F* Operations Manager

August 13, Dear MrReed:
In response to your complaint submitted on 7/30/4:pm to the Revdex.com, kindly note that you came into our branch located on * *** on 7/31/at 9:a.mto speak to one of our Member Service Representatives about your auto
loan paymentsAt that time, you were under the assumption that TEFCU owed you funds after the auto loan payoff check was sent by the insurance companyIt was explained to you in detail why this was not the case due to you completing a “skip-a-pay” and due to interest accruing daily (from the time that the payoff amount was given, to the time that the check actually came in), Calculations were also completed and explained to you in person to ensure you understood why funds are not due to youIn the end, you stated that you understood and no longer requested funds to be returned.We apologize for the time you spent on this matter and invite you to make an appointment with our Member Service Representative at our * *** location so that we can further explain the reason why a refund is not due, if needed.If you have any questions, please contact us at ###-###-####Sincerely,
Vivian F. Operations Manager

August 13, 2015Dear MrReed:In response to your complaint submitted on 7/30/4:pm to the Revdex.com, kindly note that you came into our branch located on * *** on 7/31/at 9:a.mto speak to one of our Member Service Representatives about your auto loan paymentsAt that
time, you were under the assumption that TEFCU owed you funds after the auto loan payoff check was sent by the insurance companyIt was explained to you in detail why this was not the case due to you completing a “skip-a-pay” and due to interest accruing daily (from the time that the payoff amount was given, to the time that the check actually came in), Calculations were also completed and explained to you in person to ensure you understood why funds are not due to youIn the end, you stated that you understood and no longer requested funds to be returned.We apologize for the time you spent on this matter and invite you to make an appointment with our Member Service Representative at our * *** location so that we can further explain the reason why a refund is not due, if needed.If you have any questions, please contact us at ###-###-####.Sincerely,Vivian F. Operations Manager

August 13, 2015Dear [redacted]:In response to your complaint submitted on 8/5/2015 at 7:38 pm to the Revdex.com, kindly note that it is TEFCU’s practice to use the Power of Attorney form that has been drafted by our Legal Department. It contains specific language for financial powers that...

is not necessarily contained in all Durable Power of Attorney documents,We apologize for the time you spent on this matter and will work closely with our branch personnel to ensure that they are trained accordingly,If you have any questions, please contact us at ###-###-####.Sincerely,Vivian F.Operations Manager