Transit Moving Systems

Revdex.com: This letter is to inform you that Transit Moving Systems has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/30/and assigned ID [redacted] Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, The movers who came to my house was very rude and if I didn't have to start working on a certain date I would have canceled the moveYou guys are putting [redacted] on another company when it was you guys who got paidThis was the worst experience ever and you guys need to learn how to treat customer

The only thing we are putting on another company is the responsibility of the estimate, which the customer is stating is incorrect We did NOT provide the estimate We charged for the move that we provided, for the space that was usedBut, if we did not give the quote how does the customer think we are responsible for overcharging her?No matter who would have moved her items she would have paid for cubic feet! That is the amount of space her items occupiedWe have tried to work with her to help her Now she continues to make us to be the bad guy? We regret that the customer felt the movers were rude Management has addressed this directly with the movers involved.We have apologized, but the customer refuses our apologies We have explained in detail; but everything we have tried to say she has misconstrued into (somehow) making it look like we are insulting her We would NEVER insult our customersOur customers are our priorityWe wish to offer the customer an additional $If the customer wishes to accept this additional gesture of good faith we ask her to please contact us right away

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I really appreciate Transit agreeing to my proposed new remedy option In case you do not have my current mailing address on file, please send the check to: [redacted] *** [redacted] ** [redacted] [redacted] ***I am glad to see that we can agree to a resolution that is satisfactory to both parties You had mentioned before that this was the first time Transit has ever experienced such an issue, and I hope that you will not have to do so again Thanks again.Best, [redacted] ***

Greetings,Thank you for reviewing our previous rebuttal.  Nevertheless, we would like to conclude with one last explanation.  Movers use several options if the customer is not available to receive delivery.  A Mover may return to the warehouse with the customer's shipment in which we then reschedule for a redelivery.  Or, the Mover may offload the shipment at a nearby commercial storage within the vicinity of the customer's destination.  In this case, when the customer is made available, they may elect to contact us for redelivery.  The Mover will reschedule a truck to reload and redeliver from the commercial storage where your items were originally offloaded. The location of the commercial storage will always be close to the customer's destination.  It is always less expensive to offload into a commercial storage facility near the customer destination so the customer may arrange local Movers to complete the delivery.We thank you for your patience and we really wish this was a better experience for you and your family.  In conclusion, we are accepting your offer to refund you in the amount of $327.  Please allow 7-10 business days to receive the check in the mail.In respect and regards,Management

First, we would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services.   We have to admit that we are a little confused about this customer’s complaints as she was delivered and...

paid her balance due for the move (minus the $352 discount we gave her) on 03/18/17.  That is a month before this complaint was filed.    Price:  The customer obtained an estimate from [redacted] for 33 pieces to be moved.  Upon arrival to the origin on 02/22/17 the movers loaded 59 pieces.  This would account for the increase in the price.    Delay Delivery:  We cannot be certain if there was a delivery date discussed as “guaranteed delivery” by [redacted], but we do not guarantee delivery dates unless a dedicated truck has been requested and paid for.  This service is terribly expensive and rarely even considered because of the cost. The customer stated that the 1st available date that she would be available to accept her delivery would be 03/1/17.  Per our [redacted] governing this move, we have up to 21 business days from our first available date to deliver the shipment.  Although we work very hard to meet our customer’s requested pick-up and delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable.    However, as a courtesy to the customer for any inconvenience, we discounted the customer $353 off the total cost of the balance due at delivery.  Instead of paying $953 we only collected $600 as payment in full.    As described above, this who situation was resolved a month before this complaint was filed.  The customer states in her complaint she owes a balance and has not received her delivery. This is why we are questioning the relevance of this complaint and when it was filed.  If the customer has any other concerns (i.e. loss/damage) that were not mentioned in the complaint we would like to encourage her to file a claim with [redacted], our 3rd party claims company.  We contacted [redacted] to initiate a claim file for the customer. Her claim id is [redacted]  The customer should have received an email from [redacted] on how to set up a [redacted] filter (so she can receive [redacted]’s emails- [redacted] sends many emails to spam).  Then the next email has instructions on how to log in and file her claim.  If she has questions she can contact [redacted] directly at 877-274-0074.    We regret that the customer felt the need to file a Revdex.com complaint. We trust that the above explanations enable them to better understand our position on these matters.

Revdex.com:
This letter is to inform you that Transit Moving Systems has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/30/2016 and assigned ID [redacted]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  The movers who came to my house was very rude and if I didn't have to start working on a certain date I would have canceled the move. You guys are putting [redacted] on another company when it was you guys who got paid. This was the worst experience ever and you guys need to learn how to treat customer

Greetings, Sorry for the inconvenience Mrs [redacted].  Honestly, we wish this was a better service experience for you and your family.  Please give us another opportunity to right our wrongs.  According to our Customer Care notations, we have spoke with you several times regarding...

your complaint.  In our records, you informed our customer service and supervisor the status of your availability while your load was in route to your destination.  We learned you were not available to receive your shipment while your shipment was in route.  At this point there was no way for our company to return the shipment to our warehouse without avoiding extra fees.  The only option was for our company to charge for re delivery or deliver to a storage near your destination.  We agreed to offload your shipment into a commercial storage facility.  We apologize for the hassle.  It is never our intentions to deliver a customer's shipment if the customer is unavailable.  Both the customer and the company will be affected greatly.  Our dispatch schedules your load according to the information that you write on the documents during pick up.  I have attached a copy of the white envelope you are required to completely fill out during pick up.  On this document it reveals your initial earliest time of arrival date (eta date request).  On this envelope it shows October 6th.  We receive this information as saying you are ready for delivery as soon as possible.  This is the information we use in our process to schedule all deliveries.  In closing, we wish this experience was a much better experience for you and we would love for all of customers to be satisfied.  This is why we are deciding to pay half of your storage bill for 1 month.  Please email a copy of the receipt to [email protected].  We will be sure to mail your check to your home within 7-10 business days.In respect and regards,Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   I really appreciate Transit agreeing to my proposed new remedy option.  In case you do not have my current mailing address on file, please send the check to:               [redacted]              [redacted]
              [redacted]I am glad to see that we can agree to a resolution that is satisfactory to both parties.  You had mentioned before that this was the first time Transit has ever experienced such an issue, and I hope that you will not have to do so again.  Thanks again.Best,[redacted]

The only thing we are putting on another company is the responsibility of the estimate, which the customer is stating is incorrect.  We did NOT provide the estimate.  We charged for the move that we provided, for the space that was used. But, if we did not give the quote how does the customer think we are responsible for overcharging her?No matter who would have moved her items she would have paid for 750 cubic feet! That is the amount of space her items occupied. We have tried to work with her to help her.  Now she continues to make us to be the bad guy? We regret that the customer felt the movers were rude.  Management has addressed this directly with the movers involved.We have apologized, but the customer refuses our apologies.  We have explained in detail; but everything we have tried to say she has misconstrued into (somehow) making it look like we are insulting her.  We would NEVER insult our customers. Our customers are our priority. We wish to offer the customer an additional $100. If the customer wishes to accept this additional gesture of good faith we ask her to please contact us right away.