Transit Systems Inc.(TSI)

[redacted]
 [redacted]
I am rejecting this response because:I feel Transit Systems is being very unfair, irresponsible and not upholding standards as stated.  This report will be posted and I wanted others to see the damaged that was done! From standing to broken.  This is not just an insurance issue.  The whole process was less than professional and Transit Systems refuses to take responsibility and  offer a fair settlement.  This is not over.
Regards,
[redacted]

The customer placed a quote on our website and he was the one that entered the value as $300.  If he had told us at any point that the item was worth $3000, we would have told him that the item would require crating in order to be insured.  That being said, we were in contact with him...

yesterday and we will be working on a fair solution.

The customer did not note at
time of delivery that there was damage on delivery.  He notified us 9 days
later that the item had damages.  The insurance needs notification either
on delivery or within 48 hours of delivery.  He missed his window to
submit a claim.  The...

dispatch agent called the customer and did not hear
back.  We called the dispatcher and confirmed the correct phone number.
  Days in transit are not guaranteed but In good faith we refunded him $50 for the late delivery.  Days in transit are not guaranteed.The terms and conditions that were sent to him and he digitally signed are attached.  It pretty much clears up all of the accusations that he has made against us.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: Your company was negligent in packaging and invoicing the pendulum.  It is clearly shown in the picture images attached that were taken just prior to the clock parts being removed for shipping.  I have two witnesses that can and will attest to that fact - both the clock technician that removed the parts and my mother who was there when your employee picked up the pendulum.  She witnessed the pendulum being wrapped in a furniture cloth and taped and then watched as the clock and all the remaining parts were removed from the house. It's simply absurd to claim that the pendulum was never removed from the house.  The house is very small and the pendulum is approximately 4 feet long and brass.Your agent failed to complete the invoice correctly. So far your company has been unwilling to take any real corrective action to locate the missing pendulum.
Regards,
[redacted]

It is extremely rare that shipments are lost in the system but it appears as though our carrier ([redacted]) has done just that.  We will be issuing a full refund of the shipping charges.

I was told that Transit systems was sending me a check for $954.00 several times, I never received the Check. I emailed John T[redacted] with Transit systems, and he assured me they mailed a check, I waited patiently but nothing arrived, I emailed him again, and he said he would stop payment on that check and resend another one.  The second check did arrive, Check  #[redacted] dated 2/25/2016.  I deposited the check in my bank, one week later I receive a notice from my bank that THIS CHECK had now had been stopped payment on it. PLUS I received a charge from the bank because of it,   So I am back to zero (or less, since now I got charged for their stop payment) This is unbelieveable, I still have a clock that doesn't work, (and never will) and can't even get paid for the repair that was done, let alone all the time/energy spent from the very beginning of this.   I do not understand why a stop payment was put on the SECOND check! other than just being deceitful.  I have attached a copy from my bank of the stopped payment notice. How unprofessional and dishonest (so it appears)  can a company be? [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because, it again, fails to address my concerns re: (1) customer rep stating we had no agreement, (2) lack of clarity when offering the services that pick ups could be cancelled, not once (which I originally was bothered by, but relatively understanding of), but TWICE or indefinitely, and (3) most importantly, lack of professional customer service (e.g., hanging up phone and asking me to deal with TSI's third parties) when addressing concerns on a SECOND cancellation.  To copy and paste generic provisions meant to detract your responsibility, continues to mean nothing if you simply use it as an excuse on what you're offering to the public.
Regards,

We will be refunding $200 to the credit card on file and we apologize for the inconvenience.

RefundApr 13 2015Josh.T[redacted]947.81

We specialize in handling small loads which means that there are several different shipments on each truck.  Those trucks cover a vast territory and occasionally there are circumstances beyond our control that will cause delays.  We make this perfectly clear throughout the quoting and...

scheduling process and ask that customers prepare to be flexible. We never confirmed deliver for 7/3.  The email that was sent reads- “Your shipment is anticipated to deliver on 7/3/2017.  Similar to your pickup, this is an estimated delivery date, and although unlikely, the information in this email is subject to change.  The dispatcher will call the delivery contact 24-48 hours in advance to confirm the date and time frame.”  It’s unfortunate that [redacted] feels she was belittled by Kathy who was simply trying to explain that the email is clear in stating that this is an estimate and that the dispatcher will call to confirm the set delivery date.  The truck was running behind and could not deliver on the 3rd as our dispatcher had originally anticipated. The customer called our support team 4 times in less than an 8 hour time frame. My guess is that she kept calling before our team had an answer and wasn’t given a chance to call her back. Bob is the operations manager and normally would not call a customer for these types of situations.  Support handles that, see above bullet point. The box that was used for the TV was a mirror box which is the same dimensions as a TV box but telescopes to provide for varying lengths.  Unpacking and setting up the TV is not part of the service that we offer. Jessica takes full responsibility for not emailing the customer back when she spoke to her, it was a rare oversight on her part and inexcusable but she is only human. Claims are rare but unfortunately, do occur in the moving business. The claim forms were mailed to her twice- now they’ve been sent to both her addresses.  The customer has informed us that she has been away from home training for a new job.  When she returns, the claim forms will be there. The carrier is aware of the missing boxes and they are conducting a search.  If they are not found, they will be part of the claims process.

We will be issuing a refund of $350 to the customer's credit card on file.