[redacted] [redacted] I am rejecting this response because:I feel Transit Systems is being very unfair, irresponsible and not upholding standards as stated This report will be posted and I wanted others to see the damaged that was done! From standing to broken This is not just an insurance issue The whole process was less than professional and Transit Systems refuses to take responsibility and offer a fair settlement This is not over Regards, [redacted]
You contacted the Revdex.com the day after everything delivered in good condition? This is like complaining about a steak dinner after you’ve finished eating Your items were picked up by a crew We have admitted that they spoke out of turn and acted exactly the opposite of how we would expect a crew to behave, but the items were picked up and kept in good condition They were then wrapped, and delivered by another crew within the time frames that we list in our contract While we recognize that the pickup was frustrating, hence the refund we have already processed for you, there is no proof that Steve promised the 28th for delivery 1- It was not on the contract 2- There are no emails or documented phone calls between him and the carrier3- You did not insist on this time frame until after the items were picked up and in transit I’m tempted to believe that you’re making this up so that you can get a larger refund than we have offered Please keep in mind that we did not have to give a refund at all as we did fulfill the terms of our contract We processed the refund out of kindness and We’re saddened by the fact that this situation ever happened We have apologized repeatedly for the inconvenience and discomfort that the pickup crew created However, your items were handled with care and they arrived in good condition in less time than our contract states This is the final response! We will not respond any more, we will not refund any more than you’ve already received
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because, it again, fails to address my concerns re: (1) customer rep stating we had no agreement, (2) lack of clarity when offering the services that pick ups could be cancelled, not once (which I originally was bothered by, but relatively understanding of), but TWICE or indefinitely, and (3) most importantly, lack of professional customer service (e.g., hanging up phone and asking me to deal with TSI's third parties) when addressing concerns on a SECOND cancellation To copy and paste generic provisions meant to detract your responsibility, continues to mean nothing if you simply use it as an excuse on what you're offering to the public Regards,
Our white glove service includes a man crew handling inside pickup and delivery with blanket wrap preparation of furnitureWe absolutely take extra care and have an excellent track record with our shipments, less than 3% of 9000+ shipments had issues in the last yearIt’s unfortunate that this shipment fell in that 3%At the time of booking, our client was provided an option for insurance and she declined the offerWhen we were told about the damage we did offer $towards repair work as a good faith gesture since she did not purchase coverage for the shipmentThe client turned down this offerWe are also working on finding her chairWhen shipping more than one piece there is always the chance of human error and a piece may be separated from the rest of the shipmentOur crew is going through the pickup and delivery terminal and we’re confident it will be found and returned to the client
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you very much for clearing this up, we really appreciated your fast response and willingness to look further into this matter Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: If this is your stance, then you should not be allowed to advertise and sell SAFE and CAREFUL moving You did not provide a safe and careful move You should have to live up to your ADVERTISED and SOLD claims If you have "incidences," then don't put SAFE on your website and sales pitches In addition to paying for the "service," having to pay for extensive repairs, and having a missing item, we tipped your guys generously We should not be punished for being good, trusting consumers We do not think you are making a good faith effort to compensate us for not delivering on your advertised claims Please let us know what you can do to meet us closer in the middle for all our losses Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am partially rejecting this response with caveats because:1) We have been in business for years and have never had our license revokedRESPONSE: I did initial research over the internet to see if this company could provide a service I requested Once I started running into coordination issues with TSI and its carriers, I began to question the trust and integrity of the company Upon further research there is a statement stating TSI had its license revoked on 11/23/ While I cannot verify the accuracy of that claim, there are enough complaints about that it had merit The source of that statement came from [redacted] However, I accept the response that TSI provided above since I cannot verify accuracy of the web reviews and I have to trust that a company knows whether or not its license has been revoked.2) We make it clear up front that our carriers handle several pickups and deliveries on each run that they do and customers need to have flexibility because of the logistics involved.RESPONSE I absolutely reject this statement First, Brian M [redacted] did not go over the contract with me at the time of purchase even after I stated I was in the military and I have a very tight schedule Next, Brian M [redacted] told me everything is in the contract Section 3, Statements and of TRANSIT TIMES in the contract are misleading and does not provide detailed enough information about me not having any choice in terms of coordination from the shipper Below are the terms in the contract with my interpretation in parenthesis.TRANSIT TIMES“This shipment will be handled by an over the road crew responsible for several pickups and deliveries similar in size to your shipment.” (I understand this statement but it does not state how my shipment will be picked up, when it will occur and what restrictions are placed on this shipment and TSI did not provide details at time I signed the contract.)“Dispatch will call – hours in advance to coordinate the pickup and delivery” (I acknowledge I will get a call 24-hours in advance but the key word is too coordinate The shipper called me to tell me the date and time of pick with no ability to make any changes I either had to accept or not accept the date and time and then wait 3-weeks later hoping that a pick up time will work for me That is not “coordination” in legal terms and is quite misleading in the contract and with no further explanation from TSI and the carrier would not be flexible enough in allowing me to move times to accommodate my military work schedule.RECOMMENDATION: Provide necessary training to call takers to make sure they explain what the terms of the contract means especially when the customer may have scheduling concerns I would have been much more reluctant to accept the contract knowing I had no say in my delivery date unless I provided an additional $for premium service to set my date/time of my choosing to accommodate my schedule Had I know that from the beginning, I would have gone with a competitor who was offering the premium service at a slightly lesser charge but still provide premium service of my date/time of my choosing.3) We attempted to accommodate your tight time frame with a local provider and despite our best efforts, they simply dropped the ball.RESPONSE: I accept this statement It was only after two unsuccessful and frustrating attempts of trying to schedule a pickup did TSI provide me the option of a premium service for $more to set a date/time of my choosing Had TSI explained this to me in the beginning instead of leaving it to me interpreting the terms of the contract on my own, and then later upgrading to premium service only after calling back for more help since I could not align dates, I might have been more forgiving when the local provider failed 4) We sincerely apologize, appreciate your service to the country and issued a full refund yesterday after getting off of the phone with youRESPONSE: Apology accepted and I acknowledge the refund Because other reviews state that people have had problems with refunds I want to keep this complaint open until it actually enters my account (I realize it also depends on my credit card company’s processing time) Overall once I get my money back into my account and TSI considers my training recommendation, then I will consider this event closed Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: They are lying about many things, the canoe didn't arrive until the 18th of may, DENVER, CO (where it was on the 14th) is not Steamboat Springs, CO they only contacted the carrier after I called on the 15th I am Not questioning their bt insurance which I am at fault my question is WHY ARE THEY NOT CONCERNED ABOUT PEOPLE"S items being damaged and why is this a common business practice for them They broke the so called contract with their delivery time and the fact that I had to follow up with them TSI didn't do anything except take my money and run look at video after, shows date and I say the date that I received it Nobody EVER left me a message for deliveryI had to call multiple times have them check their daily logs Regards, [redacted]
I have attached a copy of the invoice that contains the inventory that was given to us, along with insurance values per item There is not a TV listed on the inventory
Isaac’s (our carrier) committed to a June 4- delivery date and then told us that it wasn’t possible, that they had overbooked and this shipment missed the truck Consignee’s dad flew into NYC during the June 4-time period to help her get her apartment set up but had to leave before it was delivered Consignee was starting a new job in NYC and could not take up full days, so Bob had Isaac’s deliver to a local company to deliver at night (A man with a truck) Finally, man with a truck did deliver on June (days after committed date) and did put her bed together since her dad was no longer thereWe refunded 10% inconvenience and filed her insurance claim for the damaged mirror today
The dispatcher made a mistake when he told the customer that pick up would be on the 28th The pickup was and always has been set for the 27th which is when we said it would be all along The customer was told this one week prior to the 27th and still decided to cancel As per our terms and conditions, a cancellation fee was charged
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the company did not abide by their terms of agreement to deliver by June 8th and we had damaged merchandiseUnacceptableRegards, [redacted]
Interestingly enough, packing was not included as one of the services required on the work order for this job All items were to be packed by the customer prior to the driver's arrival That was not done and the hours of packing that was provided (and mentioned by the customer) was not charged for (it would have been in excess of $400) The carrier is in the process of settling the claim as per the terms and conditions The wires that were knocked down were done so because they were lower than the required height The customer's utility company should rehang them at no additional cost We regret the issues that the customer experienced but feel that $of free services is fair compensation
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: My signature was not attached Regardless this is still not addressing that I was never advised in any of the phone conversations that TV's were not recommended to be shipped via your company, or that the items would have arrived fine had the fragile labels not been completely disregarded when placing the boxes on the pallet None of this changes that fact I am not going away Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] The boxes were soaked, crushedThis had nothing to do with my packing upFirst I was given a date a week away and then Transit System said can we come tomorrowI said "Yes"Half hour later a trucker driver called can we pick it up todayI am about minutes awayI again said "Yes"Transit System said I was not readyEverything was readyAgain the drivers took out a bunch of people stuff and put it in my drivewayIf it took then hrs it was not because of meI have pictures of stuff that was deliveredThey keep pointing that I packed itIt did not matter who packed the boxes where soak and crushedIf it had been a few things Then I would of let it goIt is just about everythingI had a caretaker open the condo so they could put the boxes inShe sent me pictures of the boxes and road iron table again CRUSHED, SOAKED AND LEG ON THE TABLE BROKENI liked them to explain the soaked boxes.I will not stop until I get something back for my lostI have had stuff moved a lot and I never saw such a messThis Company should be ashamed of them self
You paid for a priority pibecause you needed to get the belongings out by a specific date We met those conditions and the charges still apply Time in transit is not guaranteed due to the fact that the delivery drivers have several loads on their trucks and cover large areas which leaves the possibility of delays as a possibility
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: When the shipper called, I specifically asked, twice, if the pick up date of the 28th was a "hard" date, and asked if the shipment could be picked up on the 27th, noting that this was the outside date that I had specified with Transit SystemsI was told that this was a "hard" date, and that no adjustments could be madeThis was clearly not a "mistake" by the dispatcherAdditionally, after I notified Transit Systems of this situation, I did not receive any comunication for them for more than hours, and -since they had set up a shipping date outside my limit and had failed to make a timely response to my notice- had a reasonable expectation that they would not performWhen they finally did communicate, they provided me with a tracking form that did not specifcy the actual shipper, making it impossible for me to contact them to make sure that there would not be another failure to performThis is the communication that I sent to Transit Systems to sum up the interaction:Recapping things to this point I just wanted to recap where things stand at this pointI paid in full for a shipment, specifying that pick up had to occur between the and the of April, since I had to be out of my apartment by the 28thThe shipper that you designated phoned me on 4/19, indicating that they would be picking up on the 28th at some point in the afternoonWhen I told them that I needed the pick up by the 28th, they said that the date they had been given was the 28, and that they could not pick the items up before thenI emailed you and received a return email saying that you were checking with operations and would get back to me shortlyYou dd not do so I emailed you early this morning to let you know that I needed to have the pick up by the 27thBy mid-morning, I had heard nothing, and so I made arrangements to donate the furniture items and have the boxes shipped by another carrier on the 27thI emailed to notify you and ask for a refundLate in the morning, you called and asked whether I had from operationsI had notYou said that operations had told you that everything was taken care ofI said I had no notice of thisYou asked if I would be open to having the items picked up earlier and I said that, given the issues with communication and the urgency of my being out by the afternoon of the 28th, I did not feel confident that your company would perform, You said that I would receive a refundIn the early afternoon, you phoned to say that since I had "decided" to cancel the pick up, I would have to pay a 10% penaltyYou said that you could arrange pick up before the 28thI asked who would be doing the pick up and when I would be notifiedYou said "in a couple of hours." The situation this creates, of course, is that I will be charged this fee unless you fail to pick up by midnight of the 27, at which time it will be impossible for me to make other arrangementsI am waiting to find out what alternate arrangements have been made, as I will want to contact the shipper to verify that these arrangements are in place for the correct dayIf there are no satisfactory alternate arrangements, I would like to receive a full refund, since you will have failed to perform, while I have not Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Your company was negligent in packaging and invoicing the pendulum It is clearly shown in the picture images attached that were taken just prior to the clock parts being removed for shipping I have two witnesses that can and will attest to that fact - both the clock technician that removed the parts and my mother who was there when your employee picked up the pendulum She witnessed the pendulum being wrapped in a furniture cloth and taped and then watched as the clock and all the remaining parts were removed from the houseIt's simply absurd to claim that the pendulum was never removed from the house The house is very small and the pendulum is approximately feet long and brass.Your agent failed to complete the invoice correctlySo far your company has been unwilling to take any real corrective action to locate the missing pendulum Regards, [redacted] ***
[redacted] [redacted] I am rejecting this response because:I feel Transit Systems is being very unfair, irresponsible and not upholding standards as stated This report will be posted and I wanted others to see the damaged that was done! From standing to broken This is not just an insurance issue The whole process was less than professional and Transit Systems refuses to take responsibility and offer a fair settlement This is not over Regards, [redacted]
You contacted the Revdex.com the day after everything delivered in good condition? This is like complaining about a steak dinner after you’ve finished eating Your items were picked up by a crew We have admitted that they spoke out of turn and acted exactly the opposite of how we would expect a crew to behave, but the items were picked up and kept in good condition They were then wrapped, and delivered by another crew within the time frames that we list in our contract While we recognize that the pickup was frustrating, hence the refund we have already processed for you, there is no proof that Steve promised the 28th for delivery 1- It was not on the contract 2- There are no emails or documented phone calls between him and the carrier3- You did not insist on this time frame until after the items were picked up and in transit I’m tempted to believe that you’re making this up so that you can get a larger refund than we have offered Please keep in mind that we did not have to give a refund at all as we did fulfill the terms of our contract We processed the refund out of kindness and We’re saddened by the fact that this situation ever happened We have apologized repeatedly for the inconvenience and discomfort that the pickup crew created However, your items were handled with care and they arrived in good condition in less time than our contract states This is the final response! We will not respond any more, we will not refund any more than you’ve already received
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because, it again, fails to address my concerns re: (1) customer rep stating we had no agreement, (2) lack of clarity when offering the services that pick ups could be cancelled, not once (which I originally was bothered by, but relatively understanding of), but TWICE or indefinitely, and (3) most importantly, lack of professional customer service (e.g., hanging up phone and asking me to deal with TSI's third parties) when addressing concerns on a SECOND cancellation To copy and paste generic provisions meant to detract your responsibility, continues to mean nothing if you simply use it as an excuse on what you're offering to the public Regards,
Our white glove service includes a man crew handling inside pickup and delivery with blanket wrap preparation of furnitureWe absolutely take extra care and have an excellent track record with our shipments, less than 3% of 9000+ shipments had issues in the last yearIt’s unfortunate that this shipment fell in that 3%At the time of booking, our client was provided an option for insurance and she declined the offerWhen we were told about the damage we did offer $towards repair work as a good faith gesture since she did not purchase coverage for the shipmentThe client turned down this offerWe are also working on finding her chairWhen shipping more than one piece there is always the chance of human error and a piece may be separated from the rest of the shipmentOur crew is going through the pickup and delivery terminal and we’re confident it will be found and returned to the client
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you very much for clearing this up, we really appreciated your fast response and willingness to look further into this matter Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: If this is your stance, then you should not be allowed to advertise and sell SAFE and CAREFUL moving You did not provide a safe and careful move You should have to live up to your ADVERTISED and SOLD claims If you have "incidences," then don't put SAFE on your website and sales pitches In addition to paying for the "service," having to pay for extensive repairs, and having a missing item, we tipped your guys generously We should not be punished for being good, trusting consumers We do not think you are making a good faith effort to compensate us for not delivering on your advertised claims Please let us know what you can do to meet us closer in the middle for all our losses Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am partially rejecting this response with caveats because:1) We have been in business for years and have never had our license revokedRESPONSE: I did initial research over the internet to see if this company could provide a service I requested Once I started running into coordination issues with TSI and its carriers, I began to question the trust and integrity of the company Upon further research there is a statement stating TSI had its license revoked on 11/23/ While I cannot verify the accuracy of that claim, there are enough complaints about that it had merit The source of that statement came from [redacted] However, I accept the response that TSI provided above since I cannot verify accuracy of the web reviews and I have to trust that a company knows whether or not its license has been revoked.2) We make it clear up front that our carriers handle several pickups and deliveries on each run that they do and customers need to have flexibility because of the logistics involved.RESPONSE I absolutely reject this statement First, Brian M [redacted] did not go over the contract with me at the time of purchase even after I stated I was in the military and I have a very tight schedule Next, Brian M [redacted] told me everything is in the contract Section 3, Statements and of TRANSIT TIMES in the contract are misleading and does not provide detailed enough information about me not having any choice in terms of coordination from the shipper Below are the terms in the contract with my interpretation in parenthesis.TRANSIT TIMES“This shipment will be handled by an over the road crew responsible for several pickups and deliveries similar in size to your shipment.” (I understand this statement but it does not state how my shipment will be picked up, when it will occur and what restrictions are placed on this shipment and TSI did not provide details at time I signed the contract.)“Dispatch will call – hours in advance to coordinate the pickup and delivery” (I acknowledge I will get a call 24-hours in advance but the key word is too coordinate The shipper called me to tell me the date and time of pick with no ability to make any changes I either had to accept or not accept the date and time and then wait 3-weeks later hoping that a pick up time will work for me That is not “coordination” in legal terms and is quite misleading in the contract and with no further explanation from TSI and the carrier would not be flexible enough in allowing me to move times to accommodate my military work schedule.RECOMMENDATION: Provide necessary training to call takers to make sure they explain what the terms of the contract means especially when the customer may have scheduling concerns I would have been much more reluctant to accept the contract knowing I had no say in my delivery date unless I provided an additional $for premium service to set my date/time of my choosing to accommodate my schedule Had I know that from the beginning, I would have gone with a competitor who was offering the premium service at a slightly lesser charge but still provide premium service of my date/time of my choosing.3) We attempted to accommodate your tight time frame with a local provider and despite our best efforts, they simply dropped the ball.RESPONSE: I accept this statement It was only after two unsuccessful and frustrating attempts of trying to schedule a pickup did TSI provide me the option of a premium service for $more to set a date/time of my choosing Had TSI explained this to me in the beginning instead of leaving it to me interpreting the terms of the contract on my own, and then later upgrading to premium service only after calling back for more help since I could not align dates, I might have been more forgiving when the local provider failed 4) We sincerely apologize, appreciate your service to the country and issued a full refund yesterday after getting off of the phone with youRESPONSE: Apology accepted and I acknowledge the refund Because other reviews state that people have had problems with refunds I want to keep this complaint open until it actually enters my account (I realize it also depends on my credit card company’s processing time) Overall once I get my money back into my account and TSI considers my training recommendation, then I will consider this event closed Regards, [redacted]
Okay
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: They are lying about many things, the canoe didn't arrive until the 18th of may, DENVER, CO (where it was on the 14th) is not Steamboat Springs, CO they only contacted the carrier after I called on the 15th I am Not questioning their b
t insurance which I am at fault my question is WHY ARE THEY NOT CONCERNED ABOUT PEOPLE"S items being damaged and why is this a common business practice for them They broke the so called contract with their delivery time and the fact that I had to follow up with them TSI didn't do anything except take my money and run look at video after, shows date and I say the date that I received it Nobody EVER left me a message for deliveryI had to call multiple times have them check their daily logs Regards, [redacted]
I have attached a copy of the invoice that contains the inventory that was given to us, along with insurance values per item There is not a TV listed on the inventory
Isaac’s (our carrier) committed to a June 4- delivery date and then told us that it wasn’t possible, that they had overbooked and this shipment missed the truck Consignee’s dad flew into NYC during the June 4-time period to help her get her apartment set up but had to leave before it was delivered Consignee was starting a new job in NYC and could not take up full days, so Bob had Isaac’s deliver to a local company to deliver at night (A man with a truck) Finally, man with a truck did deliver on June (days after committed date) and did put her bed together since her dad was no longer thereWe refunded 10% inconvenience and filed her insurance claim for the damaged mirror today
The dispatcher made a mistake when he told the customer that pick up would be on the 28th The pickup was and always has been set for the 27th which is when we said it would be all along The customer was told this one week prior to the 27th and still decided to cancel As per our terms and conditions, a cancellation fee was charged
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the company did not abide by their terms of agreement to deliver by June 8th and we had damaged merchandiseUnacceptableRegards, [redacted]
Interestingly enough, packing was not included as one of the services required on the work order for this job All items were to be packed by the customer prior to the driver's arrival That was not done and the hours of packing that was provided (and mentioned by the customer) was not charged for (it would have been in excess of $400) The carrier is in the process of settling the claim as per the terms and conditions The wires that were knocked down were done so because they were lower than the required height The customer's utility company should rehang them at no additional cost We regret the issues that the customer experienced but feel that $of free services is fair compensation
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: My signature was not attached Regardless this is still not addressing that I was never advised in any of the phone conversations that TV's were not recommended to be shipped via your company, or that the items would have arrived fine had the fragile labels not been completely disregarded when placing the boxes on the pallet None of this changes that fact I am not going away Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] The boxes were soaked, crushedThis had nothing to do with my packing upFirst I was given a date a week away and then Transit System said can we come tomorrowI said "Yes"Half hour later a trucker driver called can we pick it up todayI am about minutes awayI again said "Yes"Transit System said I was not readyEverything was readyAgain the drivers took out a bunch of people stuff and put it in my drivewayIf it took then hrs it was not because of meI have pictures of stuff that was deliveredThey keep pointing that I packed itIt did not matter who packed the boxes where soak and crushedIf it had been a few things Then I would of let it goIt is just about everythingI had a caretaker open the condo so they could put the boxes inShe sent me pictures of the boxes and road iron table again CRUSHED, SOAKED AND LEG ON THE TABLE BROKENI liked them to explain the soaked boxes.I will not stop until I get something back for my lostI have had stuff moved a lot and I never saw such a messThis Company should be ashamed of them self
You paid for a priority pibecause you needed to get the belongings out by a specific date We met those conditions and the charges still apply Time in transit is not guaranteed due to the fact that the delivery drivers have several loads on their trucks and cover large areas which leaves the possibility of delays as a possibility
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: When the shipper called, I specifically asked, twice, if the pick up date of the 28th was a "hard" date, and asked if the shipment could be picked up on the 27th, noting that this was the outside date that I had specified with Transit SystemsI was told that this was a "hard" date, and that no adjustments could be madeThis was clearly not a "mistake" by the dispatcherAdditionally, after I notified Transit Systems of this situation, I did not receive any comunication for them for more than hours, and -since they had set up a shipping date outside my limit and had failed to make a timely response to my notice- had a reasonable expectation that they would not performWhen they finally did communicate, they provided me with a tracking form that did not specifcy the actual shipper, making it impossible for me to contact them to make sure that there would not be another failure to performThis is the communication that I sent to Transit Systems to sum up the interaction:Recapping things to this point I just wanted to recap where things stand at this pointI paid in full for a shipment, specifying that pick up had to occur between the and the of April, since I had to be out of my apartment by the 28thThe shipper that you designated phoned me on 4/19, indicating that they would be picking up on the 28th at some point in the afternoonWhen I told them that I needed the pick up by the 28th, they said that the date they had been given was the 28, and that they could not pick the items up before thenI emailed you and received a return email saying that you were checking with operations and would get back to me shortlyYou dd not do so I emailed you early this morning to let you know that I needed to have the pick up by the 27thBy mid-morning, I had heard nothing, and so I made arrangements to donate the furniture items and have the boxes shipped by another carrier on the 27thI emailed to notify you and ask for a refundLate in the morning, you called and asked whether I had from operationsI had notYou said that operations had told you that everything was taken care ofI said I had no notice of thisYou asked if I would be open to having the items picked up earlier and I said that, given the issues with communication and the urgency of my being out by the afternoon of the 28th, I did not feel confident that your company would perform, You said that I would receive a refundIn the early afternoon, you phoned to say that since I had "decided" to cancel the pick up, I would have to pay a 10% penaltyYou said that you could arrange pick up before the 28thI asked who would be doing the pick up and when I would be notifiedYou said "in a couple of hours." The situation this creates, of course, is that I will be charged this fee unless you fail to pick up by midnight of the 27, at which time it will be impossible for me to make other arrangementsI am waiting to find out what alternate arrangements have been made, as I will want to contact the shipper to verify that these arrangements are in place for the correct dayIf there are no satisfactory alternate arrangements, I would like to receive a full refund, since you will have failed to perform, while I have not Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Your company was negligent in packaging and invoicing the pendulum It is clearly shown in the picture images attached that were taken just prior to the clock parts being removed for shipping I have two witnesses that can and will attest to that fact - both the clock technician that removed the parts and my mother who was there when your employee picked up the pendulum She witnessed the pendulum being wrapped in a furniture cloth and taped and then watched as the clock and all the remaining parts were removed from the houseIt's simply absurd to claim that the pendulum was never removed from the house The house is very small and the pendulum is approximately feet long and brass.Your agent failed to complete the invoice correctlySo far your company has been unwilling to take any real corrective action to locate the missing pendulum Regards, [redacted] ***
A full refund will be issued to the card this week