April 18, To whom it may concern [redacted] 's allegations are patently false, and the facts clearly show that this is a baseless complaintInstead, as described in greater detail below, the gist of what happened is this: [redacted] made a reservation on our websiteWe sent him confirmation of that reservationUpon receiving that confirmation, he did not want to pay the price and tried to cancel, but we informed him that — pursuant to company policy which is clearly set forth on our website and to which he agreed when he submitted his reservation — the reservation could not be cancelled because we require at least days notice [redacted] 's response was to direct his executive assistant, [redacted] ***, to call our office, berate our dispatcher, and attempt to bully him into cancelling the reservation in violation of company policyWhen that didn't work, [redacted] sent us multiple harassing emails threatening to file complaints unless we cancelled his reservation.The bottom line is this: the Revdex.com’s stated purpose is to “foster[] honest and responsive relationships between businesses and consumers — [and] instill[] consumer confidence and advanc[e] a trustworthy marketplace for all.” The only way to faithfully fulfill that purpose in this case is to reject [redacted] 's baseless complaint, which was intended to do nothing other than harass our companyBackground On Tuesday April 14, 2015, at 1:PM, [redacted] placed an online reservation through our website (www.aairport1.com) for roundtrip car serviceSee Exhibit A.' Importantly, a customer cannot submit a reservation through our website unless he/she checks the box affirming that he/she has read and agreed to our Terms and Conditions (see http://www.aairport1.com/ssl/termsandconditions.html), which [redacted] clearly did hereUpon placing a reservation, all customers are greeted with the following message: “Reservation ConfirmedA representative will contact you within hours with a confirmation number and further instructionsSee Exhibit B (emphasis added)We sent [redacted] a confirmation email the same day he submitted his reservation, Tuesday April 14, 2015, at 8:PM, well within that 24-hour periodSee Exhibit C [redacted] then responded to our confirmation email the next morning, April 15, 2015, at 8:AM, Stating“Please cancel this reservationThanks”See Exhibit DHe and his executive assistant, [redacted] ***, also almost simultaneously submitted two emails through our website's Contact Us form, acknowledging that [redacted] had placed a reservation and requesting that it be cancelledSee Exhibit EWe responded to [redacted] within the hour and informed him that we could not cancel the reservation because we were within daysSee Exhibit FThis policy – to which [redacted] agreed when he submitted his reservation — is clearly set forth on our websiteAs relevant here, [redacted] agreed to the following provisions: CANCELLATION / NC) SHOW POLICY Cancellation charges will be equal to the full amount of the trip, unless the scheduled pickup is cancelled at least thirty (30) days priorADDITIONAL CHARGES Tolls, parking, phone usage, extra stops, airport fees and other surcharges are not included in the base fare and will be calculated into the final priceIf there are more passengers on the day of pickup, the additional passenger(s) will be charged half of the original base fareNo exceptionsGRATUITY Gratuity is 20% and is automatically applied to the base fareRATE ESTIMATE/SERVICE RATES Rates prior to service are only an initial estimate of the cost of serviceWait time and/or additional services may change the final priceRates, terms, & conditions are subject to change without prior notificationCustomers ordinarily contact our office for a price quote before making a reservation, but in the event a customer submits an online reservation through our website without first receiving a price quote, that customer understands and agrees to be bound by the price (i.ethe base rate and any applicable additional charges) that we charge for that serviceSee Exhibit G [redacted] then directed [redacted] to call our office [redacted] berated the employee who answered the phone and would not allow him to get in one wordHe tried to explain the policy, but [redacted] would not let him do soShe then abruptly hung up the phone [redacted] and [redacted] then proceeded to send us multiple harassing emails attempting to bully our company into cancelling the reservationSee Exhibit HTo give an example, [redacted] stated: “Cancel the reservation or I will dispute the charge with [redacted] and will file a report with the Revdex.com, the Pennsylvania Utility Commission, and the Philadelphia Parking AuthorityI’ll start typing in minutes, beginning here: https://www.puc.state.pa.us/consumer info/transportation/motor carrier'limos taxis movers tax I complaint form.aspx.’ See idRather than engaging in a useless back-and-forth, we responded to [redacted] one last time and again informed him of the company policies to which he agreed when he submitted his reservationSee id [redacted] still refused the serviceAs you can see from the attached exhibits, these are the undisputed facts of this caseThe facts clearly show that [redacted] did not submit his Revdex.com complaint because of some concern over our serviceRather, he tried to use the Revdex.com as a bargaining chip in his attempts to cancel his reservation because he did not want to pay the priceHe did not succeed in that endeavor and is now trying to use the Revdex.com as a way to harass our company and sully our good nameSee http://www.Revdex.com.org/washington-dc-eastern-pabusiness-reviews auto-transportersand-drive-away-companies transline-airport-one-in-philadelphia-pa- [redacted] (noting that our company has an A+ rating with the Revdex.com) While we always strive to work with our customers to achieve the highest level of customer satisfaction, when you have been in business for as long as we have, once in a while you inevitably encounter an unreasonable customer who, despite your best efforts, cannot be satisfiedThat customer is [redacted] Accordingly, we request that the Revdex.com dismiss [redacted] 's baseless complaint and close this matter without further inquiryThank you, Transline Airport One Enclosures
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Please review the prior reply that I provided and the response provided by Transline You will see that they didn't address any of the specific issues that I outlined They just state that they stick by their prior response (which also DID NOT) address my specific issues, and they add to it the threat of forwarding this to their legal departmentI would look forward to Transline responding to the specific issues I raised in my reply (recapping it here):
There was a gap of more than hours between when I tried to schedule a pickup and when they confirmedNo reasonable person would wait hours and hope that they had a confirmed pickup After hours (in which I called and e-mailed several times) I had to make other arrangementsIn their e-mails to my secretary they stated that they would be there to pick me up whether I chose to take the ride from them or not They had my flight information including the arrival time and the airline Nobody was there to pick me up How can the charge for a pickup when there wasn't even anyone there to do so
I would be happy to review any actual, factual information that Transline would like to provide that contradicts these two facts And, if they really want to have their legal department contact me, then regretably I will refer them to my attorney as well One would hope that was just a reactive statement that wasn't well thought thru.Thanks for all your help, please keep me postedBest Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response for three reasons:
1) The e-mail they provided is a history of the back and forth communications regarding the dispute I have with this companyIf you review it you will see that it does not provide any additional insight into the situation2) Regardless of whether or not it was a pricing "inquiry" or a firm reservation, the transportation company is failing to acknowledge that there was an hour gap between when I attempted to book travel online and when they finally responded After hours of no reply via e-mail, nobody answering their phones, and no return phone call I assumed that I needed to make other plans The next morning -- again more than hours later -- they finally responded to confirm the trip I immediately replied to indicate that we no longer needed their services3) Perhaps most important of all -- they weren't there at the airport to pick us up!!! Their primary contention is that the travel was booked and they would be there to pick us up so I had better use them as I was going to get charged one way or another They weren't there -- I assume they decided not to show when I said I wasn't going to pay Separate from their inattention to customer service, how can they possibly charge me for a ride that they weren't there to provide?Regards,
*** ***
April 27, To whom it may concern,
This will serve to acknowledge receipt of your letter dated April 23, 2015, requesting a response to the “additional concerns” raised by *** ***As is the case with *** ***'s prior allegations, his “additional concerns” are completely baselessWe rely on our previous letter dated April 18, 2015, which we submit conclusively shows that *** *** refused our service and that all of his allegations are falseIn light of *** ***’s continuing allegations against our company, we will be forwarding this case to our legal department for a full reviewAccordingly, we will not be responding to any further correspondence regarding this matterThank you,
Transline Airport One Enclosures
April 18, 2015
To whom it may concern.
[redacted]'s allegations are patently false, and the facts clearly show that this is a baseless complaint. Instead, as described in greater detail below, the gist of what happened is this: [redacted] made a reservation on our website. We sent...
him confirmation of that reservation. Upon receiving that confirmation, he did not want to pay the price and tried to cancel, but we informed him that — pursuant to company policy which is clearly set forth on our website and to which he agreed when he submitted his reservation — the reservation could not be cancelled because we require at least 30 days notice. [redacted]'s response was to direct his executive assistant, [redacted], to call our office, berate our dispatcher, and attempt to bully him into cancelling the reservation in violation of company policy. When that didn't work, [redacted] sent us multiple harassing emails threatening to file complaints unless we cancelled his reservation.The bottom line is this: the Revdex.com’s stated purpose is to “foster[] honest and responsive relationships between businesses and consumers — [and] instill[] consumer confidence and advanc[e] a trustworthy marketplace for all.” The only way to faithfully fulfill that purpose in this case is to reject [redacted]'s baseless complaint, which was intended to do nothing other than harass our company.
Background
On Tuesday April 14, 2015, at 1:39 PM, [redacted] placed an online reservation through our website (www.aairport1.com) for roundtrip car service. See Exhibit A.' Importantly, a customer cannot submit a reservation through our website unless he/she checks the box affirming that he/she has read and agreed to our Terms and Conditions (see http://www.aairport1.com/ssl/termsandconditions.html), which [redacted] clearly did here. Upon placing a reservation, all customers are greeted with the following message: “Reservation Confirmed. A representative will contact you within 24 hours with a confirmation number and further instructions. See Exhibit B (emphasis added). We sent [redacted] a confirmation email the same day he submitted his reservation, Tuesday April 14, 2015, at 8:08 PM, well within that 24-hour period. See Exhibit C. [redacted] then responded to our confirmation email the next morning, April 15, 2015, at 8:53 AM, Stating. “Please cancel this reservation. Thanks”. See Exhibit D. He and his executive assistant, [redacted], also almost simultaneously submitted two emails through our website's Contact Us form, acknowledging that [redacted] had placed a reservation and requesting that it be cancelled. See Exhibit E. We responded to [redacted] within the hour and informed him that we could not cancel the reservation because we were within 30 days. See Exhibit F. This policy – to which [redacted] agreed when he submitted his reservation — is clearly set forth on our website. As relevant here, [redacted] agreed to the following provisions:
CANCELLATION / NC) SHOW POLICY Cancellation charges will be equal to the full amount of the trip, unless the scheduled pickup is cancelled at least thirty (30) days prior.
ADDITIONAL CHARGES Tolls, parking, phone usage, extra stops, airport fees and other surcharges are not included in the base fare and will be calculated into the final price. If there are more passengers on the day of pickup, the additional passenger(s) will be charged half of the original base fare. No exceptions.
GRATUITY Gratuity is 20% and is automatically applied to the base fare.
RATE ESTIMATE/SERVICE RATES Rates prior to service are only an initial estimate of the cost of service. Wait time and/or additional services may change the final price.
Rates, terms, & conditions are subject to change without prior notification. Customers ordinarily contact our office for a price quote before making a reservation, but in the event a customer submits an online reservation through our website without first receiving a price quote, that customer understands and agrees to be bound by the price (i.e. the base rate and any applicable additional charges) that we charge for that service.
See Exhibit G.
[redacted] then directed [redacted] to call our office. [redacted] berated the employee who answered the phone and would not allow him to get in one word. He tried to explain the policy, but [redacted] would not let him do so. She then abruptly hung up the phone. [redacted] and [redacted] then proceeded to send us multiple harassing emails attempting to bully our company into cancelling the reservation. See Exhibit H. To give an example, [redacted] stated: “Cancel the reservation or I will dispute the charge with [redacted] and will file a report with the Revdex.com, the Pennsylvania Utility Commission, and the Philadelphia Parking Authority. I’ll start typing in 10 minutes, beginning here: https://www.puc.state.pa.us/consumer info/transportation/motor carrier'limos taxis movers tax I complaint form.aspx.’ See id. Rather than engaging in a useless back-and-forth, we responded to [redacted] one last time and again informed him of the company policies to which he agreed when he submitted his reservation. See id. [redacted] still refused the service.
As you can see from the attached exhibits, these are the undisputed facts of this case.
The facts clearly show that [redacted] did not submit his Revdex.com complaint because of some concern over our service. Rather, he tried to use the Revdex.com as a bargaining chip in his attempts to cancel his reservation because he did not want to pay the price. He did not succeed in that endeavor and is now trying to use the Revdex.com as a way to harass our company and sully our good name. See http://www.Revdex.com.org/washington-dc-eastern-pabusiness-reviews auto-transportersand-drive-away-companies transline-airport-one-in-philadelphia-pa-[redacted] (noting that our company has an A+ rating with the Revdex.com)
While we always strive to work with our customers to achieve the highest level of customer satisfaction, when you have been in business for as long as we have, once in a while you inevitably encounter an unreasonable customer who, despite your best efforts, cannot be satisfied. That customer is [redacted]. Accordingly, we request that the Revdex.com dismiss [redacted]'s baseless complaint and close this matter without further inquiry.
Thank you,
Transline Airport One Enclosures
April 18, To whom it may concern [redacted] 's allegations are patently false, and the facts clearly show that this is a baseless complaintInstead, as described in greater detail below, the gist of what happened is this: [redacted] made a reservation on our websiteWe sent him confirmation of that reservationUpon receiving that confirmation, he did not want to pay the price and tried to cancel, but we informed him that — pursuant to company policy which is clearly set forth on our website and to which he agreed when he submitted his reservation — the reservation could not be cancelled because we require at least days notice [redacted] 's response was to direct his executive assistant, [redacted] ***, to call our office, berate our dispatcher, and attempt to bully him into cancelling the reservation in violation of company policyWhen that didn't work, [redacted] sent us multiple harassing emails threatening to file complaints unless we cancelled his reservation.The bottom line is this: the Revdex.com’s stated purpose is to “foster[] honest and responsive relationships between businesses and consumers — [and] instill[] consumer confidence and advanc[e] a trustworthy marketplace for all.” The only way to faithfully fulfill that purpose in this case is to reject [redacted] 's baseless complaint, which was intended to do nothing other than harass our companyBackground On Tuesday April 14, 2015, at 1:PM, [redacted] placed an online reservation through our website (www.aairport1.com) for roundtrip car serviceSee Exhibit A.' Importantly, a customer cannot submit a reservation through our website unless he/she checks the box affirming that he/she has read and agreed to our Terms and Conditions (see http://www.aairport1.com/ssl/termsandconditions.html), which [redacted] clearly did hereUpon placing a reservation, all customers are greeted with the following message: “Reservation ConfirmedA representative will contact you within hours with a confirmation number and further instructionsSee Exhibit B (emphasis added)We sent [redacted] a confirmation email the same day he submitted his reservation, Tuesday April 14, 2015, at 8:PM, well within that 24-hour periodSee Exhibit C [redacted] then responded to our confirmation email the next morning, April 15, 2015, at 8:AM, Stating“Please cancel this reservationThanks”See Exhibit DHe and his executive assistant, [redacted] ***, also almost simultaneously submitted two emails through our website's Contact Us form, acknowledging that [redacted] had placed a reservation and requesting that it be cancelledSee Exhibit EWe responded to [redacted] within the hour and informed him that we could not cancel the reservation because we were within daysSee Exhibit FThis policy – to which [redacted] agreed when he submitted his reservation — is clearly set forth on our websiteAs relevant here, [redacted] agreed to the following provisions: CANCELLATION / NC) SHOW POLICY Cancellation charges will be equal to the full amount of the trip, unless the scheduled pickup is cancelled at least thirty (30) days priorADDITIONAL CHARGES Tolls, parking, phone usage, extra stops, airport fees and other surcharges are not included in the base fare and will be calculated into the final priceIf there are more passengers on the day of pickup, the additional passenger(s) will be charged half of the original base fareNo exceptionsGRATUITY Gratuity is 20% and is automatically applied to the base fareRATE ESTIMATE/SERVICE RATES Rates prior to service are only an initial estimate of the cost of serviceWait time and/or additional services may change the final priceRates, terms, & conditions are subject to change without prior notificationCustomers ordinarily contact our office for a price quote before making a reservation, but in the event a customer submits an online reservation through our website without first receiving a price quote, that customer understands and agrees to be bound by the price (i.ethe base rate and any applicable additional charges) that we charge for that serviceSee Exhibit G [redacted] then directed [redacted] to call our office [redacted] berated the employee who answered the phone and would not allow him to get in one wordHe tried to explain the policy, but [redacted] would not let him do soShe then abruptly hung up the phone [redacted] and [redacted] then proceeded to send us multiple harassing emails attempting to bully our company into cancelling the reservationSee Exhibit HTo give an example, [redacted] stated: “Cancel the reservation or I will dispute the charge with [redacted] and will file a report with the Revdex.com, the Pennsylvania Utility Commission, and the Philadelphia Parking AuthorityI’ll start typing in minutes, beginning here: https://www.puc.state.pa.us/consumer info/transportation/motor carrier'limos taxis movers tax I complaint form.aspx.’ See idRather than engaging in a useless back-and-forth, we responded to [redacted] one last time and again informed him of the company policies to which he agreed when he submitted his reservationSee id [redacted] still refused the serviceAs you can see from the attached exhibits, these are the undisputed facts of this caseThe facts clearly show that [redacted] did not submit his Revdex.com complaint because of some concern over our serviceRather, he tried to use the Revdex.com as a bargaining chip in his attempts to cancel his reservation because he did not want to pay the priceHe did not succeed in that endeavor and is now trying to use the Revdex.com as a way to harass our company and sully our good nameSee http://www.Revdex.com.org/washington-dc-eastern-pabusiness-reviews auto-transportersand-drive-away-companies transline-airport-one-in-philadelphia-pa- [redacted] (noting that our company has an A+ rating with the Revdex.com) While we always strive to work with our customers to achieve the highest level of customer satisfaction, when you have been in business for as long as we have, once in a while you inevitably encounter an unreasonable customer who, despite your best efforts, cannot be satisfiedThat customer is [redacted] Accordingly, we request that the Revdex.com dismiss [redacted] 's baseless complaint and close this matter without further inquiryThank you, Transline Airport One Enclosures
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Please review the prior reply that I provided and the response provided by Transline You will see that they didn't address any of the specific issues that I outlined They just state that they stick by their prior response (which also DID NOT) address my specific issues, and they add to it the threat of forwarding this to their legal departmentI would look forward to Transline responding to the specific issues I raised in my reply (recapping it here):
There was a gap of more than hours between when I tried to schedule a pickup and when they confirmedNo reasonable person would wait hours and hope that they had a confirmed pickup After hours (in which I called and e-mailed several times) I had to make other arrangementsIn their e-mails to my secretary they stated that they would be there to pick me up whether I chose to take the ride from them or not They had my flight information including the arrival time and the airline Nobody was there to pick me up How can the charge for a pickup when there wasn't even anyone there to do so
I would be happy to review any actual, factual information that Transline would like to provide that contradicts these two facts And, if they really want to have their legal department contact me, then regretably I will refer them to my attorney as well One would hope that was just a reactive statement that wasn't well thought thru.Thanks for all your help, please keep me postedBest Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response for three reasons:
1) The e-mail they provided is a history of the back and forth communications regarding the dispute I have with this companyIf you review it you will see that it does not provide any additional insight into the situation2) Regardless of whether or not it was a pricing "inquiry" or a firm reservation, the transportation company is failing to acknowledge that there was an hour gap between when I attempted to book travel online and when they finally responded After hours of no reply via e-mail, nobody answering their phones, and no return phone call I assumed that I needed to make other plans The next morning -- again more than hours later -- they finally responded to confirm the trip I immediately replied to indicate that we no longer needed their services3) Perhaps most important of all -- they weren't there at the airport to pick us up!!! Their primary contention is that the travel was booked and they would be there to pick us up so I had better use them as I was going to get charged one way or another They weren't there -- I assume they decided not to show when I said I wasn't going to pay Separate from their inattention to customer service, how can they possibly charge me for a ride that they weren't there to provide?Regards,
*** ***
April 27, To whom it may concern,
This will serve to acknowledge receipt of your letter dated April 23, 2015, requesting a response to the “additional concerns” raised by *** ***As is the case with *** ***'s prior allegations, his “additional concerns” are completely baselessWe rely on our previous letter dated April 18, 2015, which we submit conclusively shows that *** *** refused our service and that all of his allegations are falseIn light of *** ***’s continuing allegations against our company, we will be forwarding this case to our legal department for a full reviewAccordingly, we will not be responding to any further correspondence regarding this matterThank you,
Transline Airport One Enclosures
April 18, 2015
To whom it may concern.
[redacted]'s allegations are patently false, and the facts clearly show that this is a baseless complaint. Instead, as described in greater detail below, the gist of what happened is this: [redacted] made a reservation on our website. We sent...
him confirmation of that reservation. Upon receiving that confirmation, he did not want to pay the price and tried to cancel, but we informed him that — pursuant to company policy which is clearly set forth on our website and to which he agreed when he submitted his reservation — the reservation could not be cancelled because we require at least 30 days notice. [redacted]'s response was to direct his executive assistant, [redacted], to call our office, berate our dispatcher, and attempt to bully him into cancelling the reservation in violation of company policy. When that didn't work, [redacted] sent us multiple harassing emails threatening to file complaints unless we cancelled his reservation.The bottom line is this: the Revdex.com’s stated purpose is to “foster[] honest and responsive relationships between businesses and consumers — [and] instill[] consumer confidence and advanc[e] a trustworthy marketplace for all.” The only way to faithfully fulfill that purpose in this case is to reject [redacted]'s baseless complaint, which was intended to do nothing other than harass our company.
Background
On Tuesday April 14, 2015, at 1:39 PM, [redacted] placed an online reservation through our website (www.aairport1.com) for roundtrip car service. See Exhibit A.' Importantly, a customer cannot submit a reservation through our website unless he/she checks the box affirming that he/she has read and agreed to our Terms and Conditions (see http://www.aairport1.com/ssl/termsandconditions.html), which [redacted] clearly did here. Upon placing a reservation, all customers are greeted with the following message: “Reservation Confirmed. A representative will contact you within 24 hours with a confirmation number and further instructions. See Exhibit B (emphasis added). We sent [redacted] a confirmation email the same day he submitted his reservation, Tuesday April 14, 2015, at 8:08 PM, well within that 24-hour period. See Exhibit C. [redacted] then responded to our confirmation email the next morning, April 15, 2015, at 8:53 AM, Stating. “Please cancel this reservation. Thanks”. See Exhibit D. He and his executive assistant, [redacted], also almost simultaneously submitted two emails through our website's Contact Us form, acknowledging that [redacted] had placed a reservation and requesting that it be cancelled. See Exhibit E. We responded to [redacted] within the hour and informed him that we could not cancel the reservation because we were within 30 days. See Exhibit F. This policy – to which [redacted] agreed when he submitted his reservation — is clearly set forth on our website. As relevant here, [redacted] agreed to the following provisions:
CANCELLATION / NC) SHOW POLICY Cancellation charges will be equal to the full amount of the trip, unless the scheduled pickup is cancelled at least thirty (30) days prior.
ADDITIONAL CHARGES Tolls, parking, phone usage, extra stops, airport fees and other surcharges are not included in the base fare and will be calculated into the final price. If there are more passengers on the day of pickup, the additional passenger(s) will be charged half of the original base fare. No exceptions.
GRATUITY Gratuity is 20% and is automatically applied to the base fare.
RATE ESTIMATE/SERVICE RATES Rates prior to service are only an initial estimate of the cost of service. Wait time and/or additional services may change the final price.
Rates, terms, & conditions are subject to change without prior notification. Customers ordinarily contact our office for a price quote before making a reservation, but in the event a customer submits an online reservation through our website without first receiving a price quote, that customer understands and agrees to be bound by the price (i.e. the base rate and any applicable additional charges) that we charge for that service.
See Exhibit G.
[redacted] then directed [redacted] to call our office. [redacted] berated the employee who answered the phone and would not allow him to get in one word. He tried to explain the policy, but [redacted] would not let him do so. She then abruptly hung up the phone. [redacted] and [redacted] then proceeded to send us multiple harassing emails attempting to bully our company into cancelling the reservation. See Exhibit H. To give an example, [redacted] stated: “Cancel the reservation or I will dispute the charge with [redacted] and will file a report with the Revdex.com, the Pennsylvania Utility Commission, and the Philadelphia Parking Authority. I’ll start typing in 10 minutes, beginning here: https://www.puc.state.pa.us/consumer info/transportation/motor carrier'limos taxis movers tax I complaint form.aspx.’ See id. Rather than engaging in a useless back-and-forth, we responded to [redacted] one last time and again informed him of the company policies to which he agreed when he submitted his reservation. See id. [redacted] still refused the service.
As you can see from the attached exhibits, these are the undisputed facts of this case.
The facts clearly show that [redacted] did not submit his Revdex.com complaint because of some concern over our service. Rather, he tried to use the Revdex.com as a bargaining chip in his attempts to cancel his reservation because he did not want to pay the price. He did not succeed in that endeavor and is now trying to use the Revdex.com as a way to harass our company and sully our good name. See http://www.Revdex.com.org/washington-dc-eastern-pabusiness-reviews auto-transportersand-drive-away-companies transline-airport-one-in-philadelphia-pa-[redacted] (noting that our company has an A+ rating with the Revdex.com)
While we always strive to work with our customers to achieve the highest level of customer satisfaction, when you have been in business for as long as we have, once in a while you inevitably encounter an unreasonable customer who, despite your best efforts, cannot be satisfied. That customer is [redacted]. Accordingly, we request that the Revdex.com dismiss [redacted]'s baseless complaint and close this matter without further inquiry.
Thank you,
Transline Airport One Enclosures