Transmission Experts

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I never claim it was not shifting properly, I said hesitating and bucking There was never a smell of burnt transmission fluidThe Ford Dealership and My Mechanic verify the transmission fluid was clean*** did tell me about the small amount of metal shaving's and they would need to take apart the transmission to better diagnose it *** found the broken retainer and assured me that replacing the transmission would solve all my problems *** told me I have a year warranty and to bring it back in months to review As per my first complaint I return several times To sum up the mistakes: transmission #1, now it's a valve body #2, now another transmission #3, all for $calibration on the Transmission Control Module Last time I spoke to ***, he said it was probably a engine problem The last time I return Vanessa was the manager on dutyI "NEVER" authorized any one to take my truck off site to another mechanicIf this dis-honest company can not tell the truth to the Revdex.com then I should take the words of the owner Freddy and "take him to court" I did not read any resolution that was proposed except prolonging our court date months

On FebMs*** *** came into our shop with her Ford Fwith the complaint that the vehicle was not shifting properly and hesitating when she would accelerateMs*** dropped off the vehicle and we did our diagnosisOur diagnosis found that her vehicle's transmission had
shavings of metal, and the transmission fluid smelt burnt, as well as the hesitation when being drivenWe notified Ms.*** of our findings and that we suspected that she was having and internal transmission problemAfter speaking with Ms.*** she authorized us to drop her transmission from her vehicle and inspect the transmission internallyWe proceeded with the work and found a broken retainer spring which could have indeed caused the vehicle to not be shifting properlyWe did a complete overhaul of Ms.***'s Ford F150, which she also gave us authorization to doMs.*** returned to the shop when we informed her of the vehicle being ready, she gave us a call the same day and informed us that the vehicle was having a similar problem for which she brought it in forWhen the vehicle returned back to the shop we found a faulty valve bodyIn our warranty it clearly states that all electronic components and valve bodies are NOT covered through our warrantyWe did not ask Ms.*** to pay anything extra out of her pocket for the inconvenience of having to come back in such a short period of timeAfter she took her vehicle for the second time she gave us a call again that her vehicle was having the same problem, we asked Ms.*** to bring the vehicle back which she did and we proceeded to simply replace her transmission with another transmissionWe then asked Ms.*** to return, she returned and took her vehicleAfter she took her vehicle we received a phone call that her vehicle was at this time again having a similar issueWe started looking for information based on the problem she was having and found that the vehicle needed a re-learn on the vehicles computer in order to eliminate this problemWe let Ms.*** know that we would be taking the vehicle to an electrician so that he may perform the repairs necessaryWe took vehicle to the electrician and he calibrated the vehicleWe again did not charge Ms.*** for taking vehicle to electrician being that that is an electrical issue, out of courtesy for having to come to the shop repeatedlyWe know that the vehicle indeed had a bad transmission being that the retainer spring was broken, causing her vehicle to Mal-function, we believe that if we could have pin-pointed the calibration of the computer sooner, we would have not had to of put a different transmission in her vehicle and the original overhaul of the original transmission would have sufficed as well as the replacement of the valve bodyLike I mentioned we never charged Ms.*** again after the initial invoice was given to her, even though we did repair an electrical component of her vehicleI do not believe there was a misdiagnosis due to the condition the transmission was found in when we inspected the transmission internally

Review: On Feb. 18 2014 I took my 2003 Ford F150 SuperCrew in to have them diagnose the hesitating and bucking problem. I was told by [redacted] that there seamed to be a small amount of metal shavings in the pan and no other problems codes read out on his scope. He said with the year of the truck (2003) that it was due for a new transmission and that the hesitating and bucking would stop. He assured me this was the problem. I paid him $1570.86 in cash. Two days later he called me and said there was a crack retainer ring that may be causing the problem. On Feb. 22 2014 I picked the truck up. I got 5 minutes from the shop and called [redacted] and told him the problem was still happening. I was on my way to work and could not return until March 4 2014. He had the truck 4 days and change the Valvebody. March 8 2014 I picked up the truck and got 5 minutes away and phoned [redacted] telling him there is still a problem. Once again I am on my way to work and could not return until April 7 2014. This time he said he completely change the transmission. Ten days later I picked the truck up April 16 2014. Five minutes away I phoned [redacted] and told him the problem is even worse. He said that it was probably a engine problem and NOT the transmission. At this point I am frustrated and [redacted]'s attitude has changed in a big way. I return Oct 30 2014 because the hesitating and bucking problem is making the truck un-drive able. [redacted] is not there and there is a women. Six days later I pick-up the truck. She said they took it to a electrical guy who calibrated the TCM (Transmission Control Module). A $50 fix not a new transmission for $1570. I called back Nov. 10 2014 to speak to [redacted] to find out how we can solve the problem of selling me something I never needed. [redacted] refused to talk to me and referred me to his boss Freddy. I spoke to Freddy and told him the fair thing to do would be to refund $735 for the labor. "TAKE ME TO COURT" was his response.Desired Settlement: I would like the $735 for labor refunded.

Business

Response:

On Feb. 18 2014 Ms. [redacted] came into our shop with her 2003 Ford F150 with the complaint that the vehicle was not shifting properly and hesitating when she would accelerate. Ms. [redacted] dropped off the vehicle and we did our diagnosis. Our diagnosis found that her vehicle's transmission had shavings of metal, and the transmission fluid smelt burnt, as well as the hesitation when being driven. We notified Ms.[redacted] of our findings and that we suspected that she was having and internal transmission problem. After speaking with Ms.[redacted] she authorized us to drop her transmission from her vehicle and inspect the transmission internally. We proceeded with the work and found a broken retainer spring which could have indeed caused the vehicle to not be shifting properly. We did a complete overhaul of Ms.[redacted]'s 2003 Ford F150, which she also gave us authorization to do. Ms.[redacted] returned to the shop when we informed her of the vehicle being ready, she gave us a call the same day and informed us that the vehicle was having a similar problem for which she brought it in for. When the vehicle returned back to the shop we found a faulty valve body. In our warranty it clearly states that all electronic components and valve bodies are NOT covered through our warranty. We did not ask Ms.[redacted] to pay anything extra out of her pocket for the inconvenience of having to come back in such a short period of time. After she took her vehicle for the second time she gave us a call again that her vehicle was having the same problem, we asked Ms.[redacted] to bring the vehicle back which she did and we proceeded to simply replace her transmission with another transmission. We then asked Ms.[redacted] to return, she returned and took her vehicle. After she took her vehicle we received a phone call that her vehicle was at this time again having a similar issue. We started looking for information based on the problem she was having and found that the vehicle needed a re-learn on the vehicles computer in order to eliminate this problem. We let Ms.[redacted] know that we would be taking the vehicle to an electrician so that he may perform the repairs necessary. We took vehicle to the electrician and he calibrated the vehicle. We again did not charge Ms.[redacted] for taking vehicle to electrician being that that is an electrical issue, out of courtesy for having to come to the shop repeatedly. We know that the vehicle indeed had a bad transmission being that the retainer spring was broken, causing her vehicle to Mal-function, we believe that if we could have pin-pointed the calibration of the computer sooner, we would have not had to of put a different transmission in her vehicle and the original overhaul of the original transmission would have sufficed as well as the replacement of the valve body. Like I mentioned we never charged Ms.[redacted] again after the initial invoice was given to her, even though we did repair an electrical component of her vehicle. I do not believe there was a misdiagnosis due to the condition the transmission was found in when we inspected the transmission internally.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I never claim it was not shifting properly, I said hesitating and bucking. There was never a smell of burnt transmission fluid. The Ford Dealership and My Mechanic verify the transmission fluid was clean. [redacted] did tell me about the small amount of metal shaving's and they would need to take apart the transmission to better diagnose it. [redacted] found the broken retainer and assured me that replacing the transmission would solve all my problems . [redacted] told me I have a 1 year warranty and to bring it back in 3 months to review. As per my first complaint I return several times. To sum up the mistakes: transmission #1, now it's a valve body #2, now another transmission #3, all for $50 calibration on the Transmission Control Module. Last time I spoke to [redacted], he said it was probably a engine problem. The last time I return Vanessa was the manager on duty. I "NEVER" authorized any one to take my truck off site to another mechanic. If this dis-honest company can not tell the truth to the Revdex.com then I should take the words of the owner Freddy and "take him to court". I did not read any resolution that was proposed except prolonging our court date 2 months.