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Transmission Shack

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Transmission Shack Reviews (1)

Initial Business Response /* (1000, 5, 2016/07/08) */
On 6-28-16 The gentleman Mr. [redacted] who will be referred to as Customer paid, $190 towards the purchase price of $390 for a Transmission. The invoice # for this transaction is #854 attached to this response please find a copy of this...

invoice with the customer's signature agreeing to the terms of said invoice.
The customer could not be reached via. Phone X XXX-XXX-XXXX on 7-2-16 as so that he could pick up his order I transmission and finish paying the balance he owes of $200 which is now past clue. The customer did come in on the 7-5-16 after the legal federal holiday for the 4111. of July. The customer stated he would wanted his $190 back in the form of cash because he no longer wanted the transmission. At that moment the customer was informed that shop policy only give a shop credit and the various signage around the was pointed out to customer which states this fact of no cash refunds these were the signage that has been in place ( Per California law ) at the business location in plan sight for over a year's time, The customer stated he did not receive a phone call on 7-2-16 to pickup the transmission and therefor he was entitled to a refund.
It was explained to the customer that although there were failed attempts t) reach him on 7-2-16 And he longer wanted the transmission on 7-5-16. Transmission Shack would be more than happy to adhere to shop policy and issue a shop credit. Please see the attached shop credit receipt made out to the customer name in the amount of $190
The Customer was furthermore informed that even if the the transmission did not arrive on 7-2-16 it would not have been grounds for a refund or shop credit do to the fact that the invoice completion date given was estimated as 7-2-16 and not guarantee on 7-2-16, furthermore the customer was never guaranteed a invoice completion date the customer was only given an estimated date this is showed on the invoice 4854 which bares his signature. In addition to the various signs around the shop the actual invoice that the customer singed also states " no cash refunds in any circumstance".
The shop credit was offered as a goodwill gesture to help the customer.
JUL-08-2016 16:43
Initial Consumer Rebuttal /* (3000, 7, 2016/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can assure that there were ZERO failed attempts to reach me on 7-2-2016. I reached out to the shop on 7-2 and was told that the transmission had NOT yet come in and I would be contacted as soon as it came in. That was at 2pm. I then attempted contact between 4-730 and never got through. He then turned off his phone system. When I Showed up on Tuesday, He told me that the trans wasn't received early enough and he was still making his warranty marks. He pointed to a transmission on his stand that wasn't ready. At the time I left the deposit, there was NO posted signage and nothing on the invoice telling me this was a NON refundable deposit. The only wording regarding anything relating to refunds, is in the lower of the warranty section. I am not trying to warranty a product that wasn't delivered.
Final Business Response /* (4000, 9, 2016/07/12) */
Yes there were failed attempts to reach the customer Mr. [redacted] ( this is repetitive due to the fact we acknowledge in the our first reply that the customer stated he that he did not receive a phone call.) However it does not change the fact that we tried to call to set an an appoint time for him to pickup his order on 7-2-16,
2'. Mr, [redacted] stated quote " He then turned of the phone system" unquote This statement is farcial and absurd and is completely not true. its not remotely reasonable to think any business would turn off ifs phone line or as Mr. [redacted] stated "phone system". 3rd Mr, [redacted] stated ( in his own words) that when he shQwed up on Tuesday the transmission was on a stand and wasn't ready. When in fact his order was ready for pickup. He could have paid the balance he owed along with his core transmission and Left with the transmission he ordered.
4th. Mr. [redacted] stated ( in his own words ) At the time I left the deposit, there was NO posted signage and nothing on the invoice telling me this was a NON refundable deposit. When in fact if we look at item 43 above Mr. [redacted] stated that "when he showed up on Tuesday." which is clear from that statement he showed up without an appointment. so we didn't know he was coming. And at the time of this unannounced visit the signs stating No Cash Refunds, Shop Credit only were at various location with-in the shop. One of the signs at the front entrance and one on the back wall 1 west wall of the shop and one on the south wall and one on the north wall of the shop. His Statement there was no posted signed is farcial and absurd. To think that any business would go out of there way and make custom made laminated signs and post them up over their holiday weekend just in case Mr. [redacted] comes in at some point in the future wanting a $190 refund ( again would be absurd )
When in fact as we stated in our first response these signs have been in place and in plain sight for over a year's time. Please see attached photos in this response of above said signage. 5th. Mr: [redacted] stated ( in his own words ) quote "The only wording regarding anything relating to refunds, is in the lower of the warranty section." unquote when in fact the exact wording correlates to the posted signs in the shop and reads as follows: No Refunds Under ANY circumstance. And since it seem more than likely that Mr [redacted] is trying to circumvent obvious shop policy and we are committed to not circumventing our own shop policy we therefor by definition have a circumstance.
6'. Mr. [redacted] made a statement that the transmission was not delivered. This is a erroneous and inaccurate statement due to the fact the transmission was delivered and ready for pickup by Mr. [redacted] Mr. [redacted] in his initial complaint stated I told him at that time that I needed to have it by 7-2-16. If it wasnt here I wouldnt need it. This also is a erroneous and inaccurate statement especially when consideration is given to the fact that Also as stated in the first reply and will now be repeated the completion date of the invoice is an estimted date only and Mr. [redacted] signed that invoice.
7th. We truly strive to make our customer's happy and in this circumstance with Mr. [redacted] it seems that issues beyond our control in regards to miss-communication or a customer that has simply change his mind on a purchase has us with an unhappy customer. We are not without empathy for Mr. [redacted] and we welcome any constructive resolution to this mater that does not circumvent OUT shop policy. Furthermore we acknowledge we like many small businesses in this financial climate we simply would not stay in business very long if we allowed customers to have us incur a debt with our suppliers and then our customer backs out of the deal as Mr. [redacted] has done leaving us with the debt we would have not had incurred other wise. We wish Mr [redacted] Goodwill, success in his endeavors and God's Blessing in his life.

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Address: Fresno, Oklahoma, United States, 93725-2049

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