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Transmission Specialists

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Transmission Specialists Reviews (1)

Review: In December 2013,I took my car to Transmission Specialist as my car was having problems with high RPM's,not shifting,and a noise coming from mid-rear of car. They called indicating that the transmission was bad and needed replacing. After a few days,I received a call that my car was ready and that it was $3K.I paid and left the repair shop to realize that the noise was still there, the steering wheel was vibrating,and the high RPM's.I took the car back the next day and was told that the work they did is fine and that I need to take my car to a mechanic that it wasn't a transmission issue.I explained that this is the same issue I brought it in for and employee argued that no, that information was not listed on the original service order.I explained that I told him all this information when I first brought my car in but they disagreed and sent me away with my car in terrible condition.I contacted a mechanic to check over the paperwork from the trans shop and to look into the noise,the high RPM's, etc. The mechanic came back and said the timing chains are bad and will need to be fixed.BUT that is not what is causing the high RPM's and the slipping of the transmission.I had the timing chains fixed and then took the car back to the transmission shop in order to fix the high RPM's,etc. The employee stated that he can not see anything wrong with the car as its not showing a code on the computer.I told him he needs to drive it with me as the car has no power when trying to accelerate on to the freeway, etc.He drove with me and notice right away that there was a problem.He could see the RPM gauge go clear upto 5-6-7 and can feel and hear the transmission slip going from 2nd to 3rd gear.He had me leave the car and said he would fix it.He called the next day and said the car was fixed that is had a bad rain gauge. I picked up to find the car in the same condition-not fixed.I asked if I could take it to another transmission shop for a 2nd opinion but they said no only to a dealer and I would have to pay.Desired Settlement: I just want my car fixed. To pay $3000 to have your transmission replaced/repaired and 3 months later still having the same issue is not ok. I have a 12 month warranty and would either like them to fix the car or refund me so I can take it to another transmission shop to have it fixed.

Business

Response:

05 [redacted] Mustang and relevant attachments.

The car was first brought in on December 5, 2013, with the complaint that the RPM’s were staying high and that they were told 4th gear/torque convertor were possibly going out (refer to Exhibit “A”). First, we road tested the vehicle and felt a slip in 2-3 gear. We then scanned the computer (Exhibit “B”), no transmission codes were present, but there were several Generic Electronic Module (GEM) Codes listed. We check for Technical Service Bulletins associated with the symptoms givens and found one regarding 2nd-3rd gear bands with worn bores (Exhibit “C”). We recommended removing the transmission and tearing it down to evaluate the internal parts, which is termed as a “teardown estimate”, which is the $600.00 estimate approved on Exhibit “A”. Upon teardown we found that indeed the bores were worn and recommended an overhaul, including resleeving piston bores, estimate of $2,790.00. Estimate was approved and work completed. At final test drive, vehicle was operating normally and left our shop on December 10th, noting that the rear differential is making a noise, a sign that it is going out and will need to be rebuilt. We still have her original parts, excluding the torque converter (has to be returned to the supplier as a core).

The next day, customer brought vehicle back with three (3) concerns (Exhibit “D”):

Check Engine Light On

Rattle Noise (from flywheel or torque converter?)

High RPMs (4,000 – 5,000)

We scanned the computer, again we found several GEM codes and a PO193 “Fuel Rail Pressure Sensor A Circuit High” code, which was the code that triggered the light (Exhibit “E”). Again, no transmission codes. We test drove the vehicle and could not duplicate the high RPM concern, everything was in range. We did hear the rattle and isolating the noise from the timing chain area and did some research for the customer on this repair. We then advised customer to have an engine mechanic diagnose vehicle rattle. We did not charge the customer for the check-out time.

The husband called in on March 7, 2014, stating there was a slipping problem. They brought the vehicle back on March 11th, stating they had the timing chain repairs completed and that they transmission still did not feel right. We went for a road test with [redacted]. We did feel an intermittent high upshift between 2nd and 3rd. We had customer leave the car with us (Exhibit “F”), and again scanned the computer with the same results of several GEM codes (less than previously) and that the PCM monitors had not completely reset (Exhibit “G”). No transmission codes. Due to the symptom and no codes present, we preceded with replacing the Transmission Range Sensor, also known as a MLPS Switch at no charge. We called the customer to pick up the vehicle and drive to see how it feels now.

On March 11th, [redacted] called and stated that it was better, but still had same issues – RPM flares. She brought the vehicle back on March 17th, we requested permission to take the vehicle to the [redacted] Dealership for their opinion, permission granted (Exhibit “H”). Before sending it to the dealer, we scanned again with same results of “no transmission codes”, fewer GEM codes and a PCM code stating not ready (Exhibit “I”). We then road tested with the scanner monitor connected and confirmed all commands to transmission were being made properly. We then took it to [redacted], they called and stated that they road tested and could not condemn the transmission, it is working properly. They did say it had a communication problem with the throttle (i.e. a sensor at the pedal itself or a TPS or even the throttle body itself. There was no paper work written up or any charges incurred. We called the customer and relayed the information. She had her daughter pick up the vehicle at the end of the day.

It is of our opinion we followed proper procedure and tried to accommodate the customer. The vehicle has had several issues happening simultaneously, the transmission band failure, the timing chain problem, and the throttle issue. The original transmission overhaul was warranted and we as a “transmission” shop completed the repairs, but as far as GEM codes, timing chains and throttle problems – they are beyond the scope of transmission work.

Please review all of the information provided and feel free to contact us with any questions you may have. Thank you for your consideration.

Sincerely,

Owner

Business

Response:

Really no need to respond at this point since the BAR has been contacted. We eagerly await their representative’s visit . Let it be known that if after reviewing [redacted]’s recently received paperwork from [redacted], and it is confirmed to indeed be an internal transmission problem, we would be more than happy to pull the transmission and tear it down for further inspection. If there is an internal problem we would rectify the issue and reinstall the transmission at our cost. If the findings do not point to an internal problem, we would reassemble and install the transmission at [redacted]’s expense. We originally sent this vehicle to [redacted] stating the customer is saying there is a transmission problem, see what you come up with. They told us they couldn’t condemn a properly working transmission, that it was a communication problem. Between their findings and what our tests were showing we had no factual evidence to reopen the transmission. That is why we sent it to [redacted] for their opinion, if they would have indicated some sort of internal problem, we would have opened it up at that time.

Consumer

Response:

I am rejecting this response because:

I would highly recommend the Revdex.com to contact [redacted] regarding the requested inspection from Transmission Specialist. [redacted], the owner of Transmission Specialist sent my vehicle to [redacted] (against my request) and dropped it off with no instructions other than, "please scan the transmission" and "we know nothing about the car nor the owner". Because I purchased my vehicle from [redacted], they knew who I was and contacted me to see what was going on with the car and why it was dropped off without specific information as to what was going on with the car. I fax over all of the repair orders, etc. so they could see what the concerns were in order to property diagnose my car. If Revdex.com would like to confirm this, please contact [redacted]'s shop manager for confirmation.

As far as Transmission Specialists doing any repair work to my vehicle, that will not happen as at this point I have no trust or confidence that they will fix my car properly. They have treated this situation as though it was not important nor was it their problem to deal with.

I will not accept anything other than a new transmission from [redacted].

Sincerely,

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Description: Transmissions - Automobile

Address: 2900 East Michigan Aveneu, Jackson, Michigan, United States, 49202-3846

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