Transmissions Cante 77, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business has made several inaccurate claims in their responseThe most inaccurate ones being:1) "The vehicle was not holding the gas"2) "Upon completion of the service and putting Freon into the vehicle"3) "and put Freon twice, not once .."How do I know the above statements are inaccurate? Because I went to another repair shop right after who told me that the system had absolutely no Freon/AC gas (none!)The other repair shop refilled the system with Freon and the A/C started working again and has been working ever since! If the vehicle was not holding the gas, without any other changes how would it hold the gas now? How come there was no Freon in the system after they claimed to have put Freon into the vehicle and the Freon is still fine in the system now after the other repair shop refilled? And finally if an A/C system cannot hold Freon it'd be due to a leak which any mechanic shop should be able to detect due to the use of the dye they put into the Freon which I was told by the business that they have used.While the above inaccurate statements are easily corroborated by the fact that the other repair shop verified that there was no Freon in the system and after they refilled Freon the A/C is working fine, there are other statements which are inaccurate too (but goes into the he-said-she-said realm):1) "We explained that this issue could not be resolved by scanning the car system and told him this was not a sure thing" - I asked them several times (day in person and over multiple phone calls on day 2) if they are 100% sure that this will resolve the issue and they told me each time that they are sure this will resolve the issue. 2) Notice how the business says "the AC compressor is the last component and replacing it will resolve all issues."They told me the exact same thing on day when they said refilling Freon will resolve all issues and on day when they said changing the AC filter will resolve all issues. 3) "the customer did not want to pay anything he did not want to pay anything" - I was very clear and told them several times that I would willingly make the full payment when they resolve the issue.4) "option of removing the filter and putting back the original filter.." - I told them it was ok to remove the filter right then or I can come back next day for them to do so but cannot leave the car with them overnight.5) "it was reaching hours of discussion became hour long discussion" - Discussion lasted much less than an hourI reached the shop at around 7PM after which they claimed to do the repairs which lasted approximately until 8.30PM and I was out of the shop at around 9:15PM or so. 6) They did not give me the option of putting the original filter back into the car until the police arrived and when NYPD was there I asked them if they could do it right then and they said no. 7) "we had to call the police (he did not call) .." - I was the one who told them that we should call the police and before I dialed the number they did. 8) The only options they gave while the police were there were to either pay in full or leave the car with them overnight which I had repeatedly told them since day (even before this discussion became an issue) that won't be possible for me thenI wanted them to put the original filter back but they were stubborn that I'l have to leave my car with them overnight which they knew I couldn't do.
Sincerely,
*** ***

Thank you for your notice of complaint by the customer. The primary reason the customer came to our shop was that his 2001 Honda civic ac was not working at all. It had absolutely no Freon/AC gas in its system. Since his vehicle cannot be diagnosed with a scanner to pin point the issue, we proceeded...

with filling the unit with Freon for the act because there were no visual leaks. We gave various options and at the end the customer made the final choice and the NYPD were witness. The vehicle was not holding the gas, we advised the customer that changing the filter should resolve the issue. We explained that this issue could not be resolved by scanning the car system, since the AC issue could not be pin pointed with the scanner. Two mechanics spoke with the customer prior to replacing the filter and told him that this was not a sure thing. We advised him that replacing the filter and refilling the AC unit should resolve the issue; that we are working from minor to major to see if the problem resolves. Which has a benefit financially and parts wise. The customer agreed, he agreed to paying $250.00 for this service. Due to the customer’s rush we accepted a $40 Deposit just for servicing and filling up the Civic with gas. Once we notice the Freon was not remaining in the system we contacted the customer to his approval before ordering the parts, the filter arrived late during the day because the customer had us wait until he thought about accepting th e job. We began the process while the customer overlooked everything we serviced and replaced. We have cameras on site which recorded the customer standing and watching the mechanics due the service. Upon completion of the service and putting the Freon into the vehicle we requested payment, we noticed that the unit was not holding the gas and advised the customer that the AC compressor is the last component and replacing it will resolve all issues. However he refused to pay. We spoke for more than an hour explaingin to the customer that No services or parts are given away we expect payment of parts and service. We had already waved some of the first service fee and gas filled into system. Because the issue was not resolved, we would accept an $95 to cover the filter and some of the labor instead of the complete $250 because the customer assured us that he would come the following day. Because money was an issue and the customer did not want to pay anything we gave him the option of removing the filter and putting back the original filter and keep the deposit towards the service that was already done. The customer did not want this as well. He did not want to pay anything!! We had to call the police because all options were not acceptable to the customer and it was reaching two hours of discussion!! We were closing.The police explained to the customer that he cannot leave without paying. Once the customer decided that he wanted the option of the original filter put back we explained that he took so long that we were closing he could leave the car and in the morning we would take it out and put original filter. Even the police officer explained that once he drove the vehicle the part would no longer be new it Used!We try to be fair and service everyone correctly. However, at this point we wanted to receive full payment and felt that the time consumed by the customer and having to call the police so fort was not worth doing any further work with him. We cannot conceive how even with the option of putting the original filter back and just accepting $40 to help the this customer became 3 hour long discussion and we had to call the police (he did not call) to just be able to close! We replaced the filter and put Freon twice, not once and was not completely compensated and had to call the police. We gave reasonable options that the police were there to witness and the customer took the option to pay the $250 and the vehicle and he did NOT accept the option for us to put the original filter back and keep the $40 deposit!