Thank you for your notice of complaint by the customer. The primary reason the customer came to our shop was that his 2001 Honda civic ac was not working at all. It had absolutely no Freon/AC gas in its system. Since his vehicle cannot be diagnosed with a scanner to pin point the issue, we proceeded... with filling the unit with Freon for the act because there were no visual leaks. We gave various options and at the end the customer made the final choice and the NYPD were witness. The vehicle was not holding the gas, we advised the customer that changing the filter should resolve the issue. We explained that this issue could not be resolved by scanning the car system, since the AC issue could not be pin pointed with the scanner. Two mechanics spoke with the customer prior to replacing the filter and told him that this was not a sure thing. We advised him that replacing the filter and refilling the AC unit should resolve the issue; that we are working from minor to major to see if the problem resolves. Which has a benefit financially and parts wise. The customer agreed, he agreed to paying $250.00 for this service. Due to the customer’s rush we accepted a $40 Deposit just for servicing and filling up the Civic with gas. Once we notice the Freon was not remaining in the system we contacted the customer to his approval before ordering the parts, the filter arrived late during the day because the customer had us wait until he thought about accepting th e job. We began the process while the customer overlooked everything we serviced and replaced. We have cameras on site which recorded the customer standing and watching the mechanics due the service. Upon completion of the service and putting the Freon into the vehicle we requested payment, we noticed that the unit was not holding the gas and advised the customer that the AC compressor is the last component and replacing it will resolve all issues. However he refused to pay. We spoke for more than an hour explaingin to the customer that No services or parts are given away we expect payment of parts and service. We had already waved some of the first service fee and gas filled into system. Because the issue was not resolved, we would accept an $95 to cover the filter and some of the labor instead of the complete $250 because the customer assured us that he would come the following day. Because money was an issue and the customer did not want to pay anything we gave him the option of removing the filter and putting back the original filter and keep the deposit towards the service that was already done. The customer did not want this as well. He did not want to pay anything!! We had to call the police because all options were not acceptable to the customer and it was reaching two hours of discussion!! We were closing.The police explained to the customer that he cannot leave without paying. Once the customer decided that he wanted the option of the original filter put back we explained that he took so long that we were closing he could leave the car and in the morning we would take it out and put original filter. Even the police officer explained that once he drove the vehicle the part would no longer be new it Used!We try to be fair and service everyone correctly. However, at this point we wanted to receive full payment and felt that the time consumed by the customer and having to call the police so fort was not worth doing any further work with him. We cannot conceive how even with the option of putting the original filter back and just accepting $40 to help the this customer became 3 hour long discussion and we had to call the police (he did not call) to just be able to close! We replaced the filter and put Freon twice, not once and was not completely compensated and had to call the police. We gave reasonable options that the police were there to witness and the customer took the option to pay the $250 and the vehicle and he did NOT accept the option for us to put the original filter back and keep the $40 deposit!
Thank you for your notice of complaint by the customer. The primary reason the customer came to our shop was that his 2001 Honda civic ac was not working at all. It had absolutely no Freon/AC gas in its system. Since his vehicle cannot be diagnosed with a scanner to pin point the issue, we proceeded... with filling the unit with Freon for the act because there were no visual leaks. We gave various options and at the end the customer made the final choice and the NYPD were witness. The vehicle was not holding the gas, we advised the customer that changing the filter should resolve the issue. We explained that this issue could not be resolved by scanning the car system, since the AC issue could not be pin pointed with the scanner. Two mechanics spoke with the customer prior to replacing the filter and told him that this was not a sure thing. We advised him that replacing the filter and refilling the AC unit should resolve the issue; that we are working from minor to major to see if the problem resolves. Which has a benefit financially and parts wise. The customer agreed, he agreed to paying $250.00 for this service. Due to the customer’s rush we accepted a $40 Deposit just for servicing and filling up the Civic with gas. Once we notice the Freon was not remaining in the system we contacted the customer to his approval before ordering the parts, the filter arrived late during the day because the customer had us wait until he thought about accepting th e job. We began the process while the customer overlooked everything we serviced and replaced. We have cameras on site which recorded the customer standing and watching the mechanics due the service. Upon completion of the service and putting the Freon into the vehicle we requested payment, we noticed that the unit was not holding the gas and advised the customer that the AC compressor is the last component and replacing it will resolve all issues. However he refused to pay. We spoke for more than an hour explaingin to the customer that No services or parts are given away we expect payment of parts and service. We had already waved some of the first service fee and gas filled into system. Because the issue was not resolved, we would accept an $95 to cover the filter and some of the labor instead of the complete $250 because the customer assured us that he would come the following day. Because money was an issue and the customer did not want to pay anything we gave him the option of removing the filter and putting back the original filter and keep the deposit towards the service that was already done. The customer did not want this as well. He did not want to pay anything!! We had to call the police because all options were not acceptable to the customer and it was reaching two hours of discussion!! We were closing.The police explained to the customer that he cannot leave without paying. Once the customer decided that he wanted the option of the original filter put back we explained that he took so long that we were closing he could leave the car and in the morning we would take it out and put original filter. Even the police officer explained that once he drove the vehicle the part would no longer be new it Used!We try to be fair and service everyone correctly. However, at this point we wanted to receive full payment and felt that the time consumed by the customer and having to call the police so fort was not worth doing any further work with him. We cannot conceive how even with the option of putting the original filter back and just accepting $40 to help the this customer became 3 hour long discussion and we had to call the police (he did not call) to just be able to close! We replaced the filter and put Freon twice, not once and was not completely compensated and had to call the police. We gave reasonable options that the police were there to witness and the customer took the option to pay the $250 and the vehicle and he did NOT accept the option for us to put the original filter back and keep the $40 deposit!