Bethea Jenner [redacted] March 28, Revdex.com South Turnpike Road Wallingford, CT File: [redacted] This is in response to your letter of March 21, regarding the above referenced clientThe following is our history of this customer and actions we have taken to resolve this matter We are an e-commerce business and take orders over the phone, thru email and the InternetThe customers are sent an offer and if they accept it, we process it and send them the item thru regular mailAdditional emails are sent, one will acknowledge their purchase, one will tell them it is getting ready to ship, one will say it has shipped and the last one will say that we hope they are enjoying their purchaseThere is a full money back guarantee just by asking on most productsThey are also given a website to write to: [redacted] and we will answer their letters The weekly forecasts that [redacted] signed up for was from Bethea’s website: [redacted] A weekly astrological forecast was emailed to him While reviewing Mr [redacted] ’s account we noticed that it had been unsubscribed On March 28, 2014, we re-subscribed his account [redacted] ’s account status is now active and he will begin receiving his weekly emailed forecasts Since customer service is our highest priority we hope that this problem has been resolved to [redacted] ’s satisfactionIf there are any additional questions or any other information that we might provide, please let us know Very Truly Yours, [redacted] Bethea’s Assistant
Complaint: [redacted] I am rejecting this response because: This business's unethical marketing practices have forced my valuable time to be spent in dispute rather than with things deserving my attention and priority This includes a family member living with cancer alongside my own chronic health concerns I insist upon qualifying this unsavory behavior through other renumeration Valuing one's customer base is an integral part of being in business Sincerely, [redacted]
Bethea Jenner [redacted] March 28, Revdex.com South Turnpike Road Wallingford, CT File: [redacted] This is in response to your letter of March 21, regarding the above referenced clientThe following is our history of this customer and actions we have taken to resolve this matter We are an e-commerce business and take orders over the phone, thru email and the InternetThe customers are sent an offer and if they accept it, we process it and send them the item thru regular mailAdditional emails are sent, one will acknowledge their purchase, one will tell them it is getting ready to ship, one will say it has shipped and the last one will say that we hope they are enjoying their purchaseThere is a full money back guarantee just by asking on most productsThey are also given a website to write to: [redacted] and we will answer their letters The weekly forecasts that [redacted] signed up for was from Bethea’s website: [redacted] A weekly astrological forecast was emailed to him While reviewing Mr [redacted] ’s account we noticed that it had been unsubscribed On March 28, 2014, we re-subscribed his account [redacted] ’s account status is now active and he will begin receiving his weekly emailed forecasts Since customer service is our highest priority we hope that this problem has been resolved to [redacted] ’s satisfactionIf there are any additional questions or any other information that we might provide, please let us know Very Truly Yours, [redacted] Bethea’s Assistant
PLEASE BE ADVISED THAT I HAVE RECEIVED MY REFUND OF $FROM BETHEA JENNER THANKS FOR YOUR HELP Medium,sans-serif;"> [redacted] ***
Complaint: [redacted] I am rejecting this response because: This business's unethical marketing practices have forced my valuable time to be spent in dispute rather than with things deserving my attention and priority This includes a family member living with cancer alongside my own chronic health concerns I insist upon qualifying this unsavory behavior through other renumeration Valuing one's customer base is an integral part of being in business Sincerely, [redacted]