This was a TransNational administrative error The account will be closed and all charges billed following the cancellation request will be refunded We are contacting Linda to explain and apologize for the frustration
We have reached out to Young [redacted] to explain that [redacted] ***, the sales representative for the account has agreed to pay the $to close the account This amount will be credited this week The amount of $was charged for processing fees for the month of March While this amount appeared on the statement received in the beginning of April, the charges are always for the previous month's processing activity There will be no further charges for April This should resolve all concerns as indicated
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meIn addition I just got off the phone with Dennis and I will watch for an email confirming the closing and refunds due Furthermore we will look at our bank statements going forward to ensure that all promised refunds are executedI appreciate Dennis's quick response and follow through after filing this complaint Sincerely, Linda [redacted]
On 1/6/ [redacted] accepted a credit card payment for [redacted] for an engine swap on a truck The transaction was a card not present, meaning the cardholder was not at the merchant’s business for the transaction, and the address verification did not match the cardholder’s card *** [redacted] ’s account was approved for card present transactions with a high transaction limit of $2,500, so this transaction was reviewed During our review, we learned that the engine the cardholder paid for with the above-mentioned transaction had “blown,” and the cardholder had returned it to [redacted] for repair We explained that given the size of the transaction and the fact that services had not been rendered for this sale that we would require documentation that the job had been completed and accepted by the cardholder before we would release the funds for this sale [redacted] was not happy with this explanation and explained that he intended to change processing providersThe transaction was ultimately reversed and [redacted] accepted another form of payment.Although TransNational acted in accordance with the processing regulations that govern the payments industry with respect to this transaction, and [redacted] ’s actions violate the card processing agreement he signed, we are not comfortable with [redacted] ’s business practices and will close this account without penalty This does not serve as a waiver of any of [redacted] ’s responsibilities under the processing agreement
We've contacted Jordan and explained that upon further review we've confirmed the exception made for his account by his sales representative The account is closed and no additional fees will be applied
This was a TransNational administrative error The account will be closed and all charges billed following the cancellation request will be refunded We are contacting Linda to explain and apologize for the frustration
We have reached out to Young [redacted] to explain that [redacted] ***, the sales representative for the account has agreed to pay the $to close the account This amount will be credited this week The amount of $was charged for processing fees for the month of March While this amount appeared on the statement received in the beginning of April, the charges are always for the previous month's processing activity There will be no further charges for April This should resolve all concerns as indicated
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meIn addition I just got off the phone with Dennis and I will watch for an email confirming the closing and refunds due Furthermore we will look at our bank statements going forward to ensure that all promised refunds are executedI appreciate Dennis's quick response and follow through after filing this complaint Sincerely, Linda [redacted]
We've contacted Megan to apologize for any frustration we've caused and explain that upon researching her account we are issuing a refund of $
On 1/6/ [redacted] accepted a credit card payment for [redacted] for an engine swap on a truck The transaction was a card not present, meaning the cardholder was not at the merchant’s business for the transaction, and the address verification did not match the cardholder’s card *** [redacted] ’s account was approved for card present transactions with a high transaction limit of $2,500, so this transaction was reviewed During our review, we learned that the engine the cardholder paid for with the above-mentioned transaction had “blown,” and the cardholder had returned it to [redacted] for repair We explained that given the size of the transaction and the fact that services had not been rendered for this sale that we would require documentation that the job had been completed and accepted by the cardholder before we would release the funds for this sale [redacted] was not happy with this explanation and explained that he intended to change processing providersThe transaction was ultimately reversed and [redacted] accepted another form of payment.Although TransNational acted in accordance with the processing regulations that govern the payments industry with respect to this transaction, and [redacted] ’s actions violate the card processing agreement he signed, we are not comfortable with [redacted] ’s business practices and will close this account without penalty This does not serve as a waiver of any of [redacted] ’s responsibilities under the processing agreement
We've contacted Jordan and explained that upon further review we've confirmed the exception made for his account by his sales representative The account is closed and no additional fees will be applied