Transport Delivery Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I still believe that they are fully responsible for the dehumidifier problem and hopefully other customers may benefit from bringing this issue to their attention I remain grateful for the other work that was performed in a competent manner Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

All D-Bug Waterproofing estimates clearly state "Cancellation of this contract must be made by midnight of the third business day after signing of contract" The original estimate was signed and dated February 22, The work was scheduled for April 23, and then was pushed back by the customer to June 16, D-Bug Waterproofing did not receive a cancellation notice until the end of April

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Visit #: Sam arrived at my parent‘s home to see what was wrong with the guttersD-Bug is correct when they stated that Sam was not equipped with the necessary equipment to perform the job that daySam only had a “snake” with him, but it was too shortSam said that he would return within days with an “eel” (a longer device) and a camera to scope the gutters to see what was wrongSam did not know what the problem was that day, so when D-Bug states that it was a foot leaf clog, this is merely speculation because no one knew why they weren’t working at that pointSam did not have the necessary equipment to determine that issue I should also note that Sam did not spend hours at the house (as stated), moreover, about minutesHe did not have the necessary equipment to perform the job, so why would they state that he was there for hours? This makes no sense, plus his co-worker (name not known) spent the enter time standing behind a tree (whispering) and apologizing for the self-evident poor workmanshipHe said that this doesn’t look like their workHe said something seems wrong with this jobD-Bug should ask him about thatAnd Sam, he would simply say that he only does what he is toldHe said that he was told to hang feet of gutters, so that’s what he didIf it did not work, it was not one him Days followed, and we never heard back from D-BugThey are being completely untruthful when they state that they tried return but we were unavailableMy mother was in a back brace at that point and was home all of the timeWe received NO CALLS for a follappointment, nor did they ever show upWe called several more times to ask about the issue, with no feedbackThey said they’d tell the owner and get back to usNo one ever did Visit #2: Numerous days passed, when Rodney and another employee arrived at the house unannounced My mother, still in the back brace, had to call me to come over to assist them because she was not able to go into the yardUpon my arrival, I pointed out the issues with the guttersRodney looked around, but did nothing activelyHe then pointed out several additional issues with the gutter systemI asked Rodney why these issued weren’t addressed the first time, but he had no answerI even pointed out the gutter that went nowhere, but he replied that “I” needed to add flashing to redirect the waterI asked Rodney why he did not address this issue from the beginning, but he said nothingRodney ended our meeting saying that they would be back in a few days to fix these issues, but they never came back Several more calls were made to D-Bug, but again we were told that they would contact the owner and get back to usThey did not So, after several more rain storms with failing gutters, my Uncle and I located an “eel” and snaked the gutters ourselvesWe found NO LEAVES OR CLOG AT ALLThe eel went right through without an issue or blockageAt that point we put a hose into the gutters to see if we could determine why the gutters weren’t working We are not experts in this field of course, but we surmised that the gutters were put in on an upslope versus a down slopeSo when the water flows down, it takes the path of least resistance up and out, versus down the gutter pipesIt appears that they incorrectly laid the gutters underground and this needs to be fixedMy parents still do not have working gutters after all of this mess So if D-Bug states that there was a leaf clog, then why didn’t we not find one? And why are the gutters still not working? This needs to be explained My visit to D-Bug: After numerous telephone calls to D-Bug without response, I went to their office to explain our problem and to speak with the ownerThe secretary told me that the owner was not in, and that I should “wait in line”She proceeded to point to a inch stack of papers on the counter, saying that she needed to also tell him about these other unresolved issues as wellI further explained our dissatisfaction in more detail, and said that they needed to call me and come by to resolve these issuesThe secretary told me that she would be talking to the owner within the hour and that he would contact me soonHe did not So, after my face-to-face visit to the office, I finally received my very first reply from D-Bug a few days laterRodney left a voice message saying that he would be at my parent’s house on SaturdayAfter getting this message, I immediately called D-Bug and told them that it was Labor Day weekend and that we were going out of townMy mother finally got out of the back brace, and my father got out of the hospital, so we decided to getaway for the holiday weekend I told the secretary that D-Bug was free to come to the house and work, but if they needed us to be there, we would have to re-scheduleThey said they would call me back to re-schedule, but they never didThey are completely lying when they say that they made several attempts to come byNeither me nor my parent’s received a call {other than the one noted over the holiday weekend)I NEVER CANCELLED another appointment nor were we unavailable for them to come byI am shocked at their deceptionSo, if D-Bug still feels that the gutters don’t work because of leaves, feel free to come over and check for yourselfYou too will find no clogs, and YES, the gutters still do not workIt is their job to explain why their gutter system has not worked and to resolve itNot mine They are not being honest about the events involved in this complaintAnd when they say that they do “outstanding work” and have an excellent reputation for customer service we have not seen thatWe are highly displeased and offended at their response Regards, [redacted]

On October 3, 2016, The owner of D-Bug Waterproofing went out to the *** residenceOn that day, we discovered;When the ***'s did the eel, they went to the wrong drain, not discovering any clogOn Octit was discovered that the cable company dragged our leadoff pipe to the point that it was destroyed and did not work properly. The pipe was corrected, we also filled in low spots with dirt and also placed seed and straw. The issue was not at the fault of D-Bug Waterproofing as the customer had originally thought. D-Bug was able to help the ***'s and resolve their concerns

September 16, Ref ID: *** To Whom It May Concern: D-Bug, increturned to *** ***s property on September 5, to correct issues that *** listed in her complaint to the Revdex.comThis was for work originally done 3/31/On July 3, 2014, *** *** did more work on
***'s propertyShe withheld payment of $until the corrections on the original work of were doneWe received payment of $from *** 9/3/We are withholding cashing her check until we hear that *** has contacted the Revdex.com to say that the issue has been resolved if there are any questions, please call our office at ***Thank you.Sincerely,Hugh ** *** **President

D-Bug Waterproofing has resolved the issue at Ms*** ***'s home. We installed two 1/hp sump pumps and plumbed larger 2" leadoffs on May 24, 2018, at DBug's expense. We understand Ms***'s frustration with the fact that it took some time to resolve the issue and deeply apologize
for any inconveniences that it caused her. Unfortunately, it took us longer than expected to resolve the issue due to scheduling conflicts

Ms. ***.In response to the complaint regarding Dr***, We have settled the matter, by removing the dehumidifier and refunding Dr*** $(check # ***, dated 11/6/17). We do not believe that the issue was from D-Bug equipment or services, however, we wanted to settle the
matter in a manner that the customer agreed with. Thank you,Hugh M*** JPC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I still believe that they are fully responsible for the dehumidifier problem and hopefully other customers may benefit from bringing this issue to their attention I remain grateful for the other work that was performed in a competent manner.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

All D-Bug Waterproofing estimates clearly state "Cancellation of this contract must be made by midnight of the third business day after signing of contract".  The original estimate was signed and dated February 22, 2018.  The work was scheduled for April 23, 2018 and then was pushed back...

by the customer to June 16, 2018.  D-Bug Waterproofing did not receive a cancellation notice until the end of April.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Visit
#1 : Sam arrived at my parent‘s home to see what was wrong with the gutters. D-Bug
is correct when they stated that Sam was not equipped with the necessary
equipment to perform the job that day. Sam only had a “snake” with him, but it
was too short. Sam said that he would return within 3 days with an “eel” (a
longer device) and a camera to scope the gutters to see what was wrong. Sam did
not know what the problem was that day, so when D-Bug states that it was a 2
foot leaf clog, this is merely speculation because no one knew why they weren’t
working at that point. Sam did not have the necessary equipment to determine that
issue.
 
I
should also note that Sam did not spend 2 hours at the house (as stated),
moreover, about 30 minutes. He did not have the necessary equipment to perform
the job, so why would they state that he was there for 2 hours? This makes no
sense, plus his co-worker (name not known) spent the enter time standing behind
a tree (whispering) and apologizing for the self-evident poor workmanship. He
said that this doesn’t look like their normal work. He said something seems
wrong with this job. D-Bug should ask him about that. And Sam, he would simply say
that he only does what he is told. He said that he was told to hang 25
feet of gutters, so that’s what he did. If it did not work, it was not one him.
 
Days
followed, and we never heard back from D-Bug. They are being completely
untruthful when they state that they tried return but we were unavailable. My
mother was in a back brace at that point and was home all of the time. We received
NO CALLS for a follow-up appointment, nor did they ever show up. We called
several more times to ask about the issue, with no feedback. They said they’d
tell the owner and get back to us. No one ever did.
 
Visit
#2:
Numerous
days passed, when Rodney and another employee arrived at the house unannounced.
My mother, still in the back brace, had to call me to come over to assist them because
she was not able to go into the yard. Upon my arrival, I pointed out the issues
with the gutters. Rodney looked around, but did nothing actively. He then
pointed out several additional issues with the gutter system. I asked Rodney
why these issued weren’t addressed the first time, but he had no answer. I even
pointed out the gutter that went nowhere, but he replied that “I” needed to add
flashing to redirect the water. I asked Rodney why he did not address this
issue from the beginning, but he said nothing. Rodney ended our meeting saying that
they would be back in a few days to fix these issues, but they never came back.
 
Several
more calls were made to D-Bug, but again we were told that they would contact
the owner and get back to us. They did not.
 
So,
after several more rain storms with failing gutters, my Uncle and I located an “eel”
and snaked the gutters ourselves. We found NO LEAVES OR CLOG AT ALL. The eel
went right through without an issue or blockage. At that point we put a hose
into the gutters to see if we could determine why the gutters weren’t working.
We are not experts in this field of course, but we surmised that the gutters
were put in on an upslope versus a down slope. So when the water flows down, it
takes the path of least resistance… up and out, versus down the gutter pipes. It
appears that they incorrectly laid the gutters underground and this needs to be
fixed. My parents still do not have working gutters after all of this mess.
So if D-Bug states that there was a leaf clog, then why didn’t we not find one?
And why are the gutters still not working? This needs to be explained.
 
My
visit to D-Bug: After numerous telephone
calls to D-Bug without response, I went to their office to explain our problem
and to speak with the owner. The secretary told me that the owner was not in,
and that I should “wait in line”. She proceeded to point to a 2 inch stack of
papers on the counter, saying that she needed to also tell him about these
other unresolved issues as well. I further explained our dissatisfaction in
more detail, and said that they needed to call me and come by to resolve these
issues. The secretary told me that she would be talking to the owner within the
hour and that he would contact me soon. He did not.
 
So,
after my face-to-face visit to the office, I finally received my very first
reply from D-Bug a few days later. Rodney left a voice message saying that he
would be at my parent’s house on Saturday. After getting this message, I
immediately called D-Bug and told them that it was Labor Day weekend and that
we were going out of town. My mother finally got out of the back brace, and my
father got out of the hospital, so we decided to getaway for the holiday weekend.
I told the secretary that D-Bug was free to come to the house and work, but if
they needed us to be there, we would have to re-schedule. They said they would
call me back to re-schedule, but they never did. They are completely lying when
they say that they made several attempts to come by. Neither me nor my parent’s
received a call {other than the one noted over the holiday weekend). I NEVER
CANCELLED another appointment nor were we unavailable for them to come by. I am
shocked at their deception. So, if D-Bug still feels that the gutters don’t
work because of leaves, feel free to come over and check for yourself. You too
will find no clogs, and YES, the gutters still do not work. It is their job to
explain why their gutter system has not worked and to resolve it. Not mine.
They are not being honest about the events involved in this complaint. And when
they say that they do “outstanding work” and have an excellent reputation for
customer service… we have not seen that. We are highly displeased and offended
at their response.
 
Regards,
[redacted]