TransWeb Global Inc

Dear ***,I am extremely sorry to hear that you are receiving emails despite the fact that you have unsubscribed or requested to remove your email from the databaseI am taking this with the engineering team to look into the issue.I really appreciate your concernI assure you that I would ensure
that you dont get any email further.Thanks, Pankaj

Hi Student,We are sorry for the incovenience caused to you.We will surely proceed for the refund of the amount which you was charged till nowPlease share your registered email ID so that we can track your details and proceed further.Regards,Customer service teamTranstutors

Hi ***,We are very sorry for such destabilizing encounters you have been faced with. One of our strengths is the way we respond to our customers promptly.On an immediate effect, We have already refunded you the amount twice as you have made the payment twice mistakenly.Here are refund
transaction ID's for both payments: Transaction ID: ***Transaction ID: ***Please check your account balance and confirm with us if you get the refund.Again, Please accept my deepest apologies, Feel free to reach us on ***. We will be happy to help you for your future assignments

Hi ***,My name is Pankaj and I look after the customer success.It was unfortunate to miss your refundThe refund was processed and send to the concerned team on timeSomehow it got missed.I have re-processed it and you must get this in to account by Monday eveningI request you to allow me
time till Monday.Moreover if you face any issue further, please feel free to reach me at *** I'll be happy to help you.Bests, Pankaj

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. but THEY NEVER WERE READY TO GIVE MONEY SO I FILED A CHARGE BACK...they STARTED RESPONDING ONLY AFTER U INTERVENED...WELL THE BANK WONT LET ME INTERFERE IN THIS CHARGE BACK PROCESS..BUT THE FACT IS THEY PULLED MY MONEY TWICE ...WASTED A LOT OF TIME FOLLOWING UP...I FILED A COMPLAIN WITH YOU AND ONLY THEN THEY RESPONDED..SO ITS DOUBLE THE MONEY KNOW THEY OWE ME FROM MY PREVIOUS DUES...I CANNOT HELP WITH WHATSOEVER STATEMENTS THEY MAKE...BECAUSE PAPAL NEVER REPLIED THAT THEY HAD EVER PAID ME OR REFUNDED...I REVEALED U MY STATEMENTS MY DISCOVER CARD DEALS WITH RESOLUTION IN THEIR OWN WAY..SO I WANT THEM TO PAY ME AS A SEPARATE AMOUNT OF $370...U CAN PUBLISH ITS A FRAUD ORGANIZATION CHEATING MANY KIDS.Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Dear CustomerI am really sorry to see that you faced some problem with our tutorsWe went through the case and could see that the tutor did not respond to the clarification that you seekedOn account of that, we would like to talk to you about the refund.Please let us know the best time to talk
and we will connect with you shortly.Thanks, ***

Company's response below:Date: Thu, May 5, 2016 at 1:53 AMSubject: Response to letter - ID# [redacted])Hello Ms. [redacted] or whomever this may concern, My name is [redacted]. and I'm the [redacted] of DA Roofing Company Inc. My [redacted] started this business 30 plus years ago and I...

took over in 2007 after he passed. I've currently been working with this company for right at 20 years. I've lived in [redacted] my entire life and actually live in the same house that I was brought to from [redacted]. I know everyone in this town and this company is my life! We have the best reputation in this town as well, which is why we stay busy year round and have hundreds of references! Before I get into the main situation, I must say that I was beyond shocked when receiving this letter and feel that the statements that were presented were fairly close to the truth, but also way off at the same time! The roof that we installed in late November/December of 2012, went perfectly and looked awesome! Mrs. [redacted] was more than pleased with the job and there were no issues. On the proposal that I had given Ms. [redacted], I have a two year warranty which I have on all of my contracts. Over 3 years later, I receive a call from a gentleman [redacted], not Ms. [redacted], stating that he believed there might be a leak in a closet. I never once spoke with Ms. [redacted], just this gentleman who was very rude and was demanding I fix everything right away! He's actually the one that wrote the statement to y'all, not Ms. [redacted]. I told him that I have a two year warranty with all of my jobs (which this job was over three years ago), but I would be glad to take a look at it and see if I could fix it. I went over to the house a couple different times and made attempts to seal everything up against this particular wall. After making several different attempts, I told him that the shingles were fine and that it was actually the siding that was the issue. The siding was cut too high and hard blowing rain was able to get above the flashing, which caused the leak. He stated in his letter that the other roofer said "it was holes in the flashing from our shovels." We use flat bars on all walls when removing the shingles not shovels, so this in no way shape or form could have been the reasoning. This is a gentleman that I know personally who, to put in a nice way, does not stay very busy and does not have the greatest reputation. I've got over a thousand people here in this small town of [redacted] who could vouch for myself and my company! Back to the issues at hand, after trying to repair the wall a couple times, it obviously continued to be an issue. He then called back again, still being very rude, stating that there was still an issue. I told him I would get a carpenter over there to handle everything and he said "no thank you, I'll handle it" and hung the phone up on me. At this point, I'm saying to myself "the heck with this guy"!! Over a month later he sends me an email stating that he had the repairs taken care of and that the cost was over $2,000.00. That is absolutely absurd and Mr. [redacted], (Ms. [redacted]) definitely got ripped off! He said he wanted me to pay for everything and I told him that #1. My two year warranty on paper is over a year past that warranty date, so your case is invalid anyway! #2. I tried to have everything taken care of and he completed declined in anger! #3. He was ripped off and only received one quote. He was in such a rush to have everything done because they were trying to sell the home, that he took the first quote and got slammed by someone telling him something that was definitely false! Ms. [redacted]'s [redacted] is a very respected [redacted] here in [redacted] and he's the one that actually got me that job, amongst dozens of others that I do for him and other agents with his company. I've tried to be more than civil and not be rude or bad mouth, but this indeed was not a wrong doing on my/DA Roofing's behalf and I'll back that up 100%! The bottom line is that there is a two year warranty on paper and this complaint was over three years later! I still went over and made several attempts to fix the issue, at no charge! I even tried to offer to have a carpenter go over and fix things and Mr. [redacted] completely denied and said he would handle it. I never once spoke with Ms. [redacted]! I truly appreciate your time and I hope I made myself clear. I also hope that I did not come off mean or rude, but most importantly gave you the truth of this whole situation and I hope to never have to deal with something like this again! I definitely respect your business and what y'all do, and should've never had my company DA Roofing, be a part of an unhappy situation through y'all! Please feel free to email me anytime or you can reach me at my office at [redacted]. Thanks again for your time and have a blessed week![redacted].DA Roofing Company, Inc.

Hi,We have refunded the amount to student which you can see in his statements which she has shown, It's just that She raised the chargeback case on PayPal as well and PayPal has put both the payment on hold from both account (Her and Ours). We have asked PayPal from our side to refund it but they will close it only after closing the ChargeBack case. That's why it's taking so much of time. It will be refunded as soon as ChargeBack case get solved.

Hi I am sorry to hear that you had to go through so much. I can see that the refund has been processed. Please let me know if I can do anything for you.Here are the paypal details of refund.I request to close this case from your end.Thanks Pankaj

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have-not received any payment ...please  find the attached statement copy from pay-pal...the website is fraud they took money even without me instructing on the same...They have to pay me back all the damages with interest for one month...I want monies with interest they took 185 dollars twice and accepted the mistake..but are responding know after I complained you...Pay Pal account never shows they gave me any money...Pay Pal is concerned for this as well...They denied my charges and I am still fighting for it...
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]