Transwest Trucks

Customer purchased this Peterbilt in March of At the time of purchase the truck had a passing engine health dyno The truck had no codes, no check engine lights, or any other indicators that there was any issuesThe customer inspected and tested unit prior to purchaseThe truck was purchased "As Is" "Where is" without any warrantiesThe customer did not contact us until a year later to request moneyTranswest did not hide anything from the customer

Complaint: [redacted] I am rejecting this response because: I was told by the salesman [redacted] that the truck would be there for 2-weeks and I could come back and get my belongings anytime because it was snowing as I stated in my original complaintI have gotten nothing but lies and empty promises from all the staff I have dealt withI was told different stories by everyone I dealt with from service to sales and even managementI will never bring any of my business to transwest again Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This company was well aware of the problems this truck had and still hasThey are a very Unethical company and I would advise ANYONE dumb enough to choose to do business with them deserves what they getHorrible companyTerrible serviceLIES, all LIES! We have not been able to drive this truck more than 10,miles since purchase due to the shop timeCodes were cancelled and they promised it was a good truckJERKS! Regards, [redacted] *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Complaint: [redacted] I am rejecting this response because: nothing has ever been suggested to make this bad deal rightThere was no resolution offered to make me a satisfied customer as advertised with their "satisfaction guarantee" Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

It is my understanding that the issues with the truck have been solvedWe have had the truck in to repair any known problems I know that the customer has spoken with our Service Manager, [redacted] , and I don't believe that the customer is having any more problems with the vehicle Thank You, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/10/20) */ Mr [redacted] brought vehicle to our dealership on July 20,at 8:a.mHe requested an Oil and Filter ChangeHe told us that he had just purchased the vehicle (from another dealership), and asked us to top off all fluidsHe also asked us to check his fuel filter for restrictions, to see if it needed to be replacedHe also asked us to quote him on removing the brush guard from the front of the vehicleWe performed a Multi-Point vehicle inspection as a courtesy included with his Oil Change ServiceThis inspection is a static visual inspectionThe visual inspection did not show the need for any additional maintenanceThe Repair Order number from that date is XXXXXXX, and the mileage was Customer returned with the vehicle on August 3rd, with a check engine light on, and the customer reported that the vehicle was dyingOur diesel technician found the vehicle was setting diagnostic codes at that timeThe diagnostic codes led the technician to find that a high pressure fuel pump was failingThis fuel pump was replaced under GM Factory warranty at no cost to the customerWe also replaced EGR cooler gaskets to satisfy one of the other diagnostic codesThat repair was also covered by warrantyThe Repair Order number on that date was XXXXXXX, and the mileage was During the course of this repair, while road testing the vehicle after replacing the fuel pump, one diagnostic code continued to appearThis code led the technician to find that the turbo fan blades were damaged due to dirt ingestionThe turbo needed to be replaced, and that repair was not covered under the GM factory warrantyThe cost of the turbo replacement was partially covered by the dealership that sold the customer the truck [redacted] of Longmont)The selling dealer agreed to pay for the labor charges, and the customer agreed to pay for the parts associated with the repairThe Repair Order number for this repair is XXXXXXX, and the mileage was In conclusion, the vehicle serviced is a Chevrolet Silverado with over miles on itThe vehicle was purchased used from [redacted] in Longmont, and was originally brought to us for an Oil Change and complimentary multi-point visual inspectionDuring this original visit, the customer did not mention any driveability concerns, or check engine light warningsThe customer never mentioned us performing a "pre-purchase" vehicle inspection, when he initially brought the vehicle in for an Oil Change, nor did he pay for any type of inspection Our Service Manager, [redacted] spoke on the phone with Mr [redacted] on October 19th, and offered to diagnose any additional service needs without chargeThe customer profanely declined that offer

This is the 3rd time I've had to take my truck back to transwest Lets see have a new head which I didnt need, have a new radiator which is what the problem was to begin,now have a hose leaking and they want to replace my water pump? my question is 10,dollers later when are you going to just fixit right? The last responce they gave to the Revdex.com I never got?I asks them to find the leak never sign any papers to have them work on itthey charged me to find the leakwould not let me have my truck to take some place else because the wanted anther to replace the water pumpI wanted to take it to some that will fix my truck the right wayremember it took trips just to fix the lights, In the prosess of trying toget my truck the service manager put hands on my husband to get him out, whats customer service about that? I have big problems with this place,don't let them rake you uner the coals!Refund!!!

To whom it may concern: In regards to customer complaint ID #[redacted]. The unit came to us with a coolant leak. It was determined before tear down to be leaking at the head gasket. We completed the tear down and found that the leak was indeed at the head gasket and contacted the customer. We...

informed them that the head gasket was failed and needed replaced. We also informed them that the head itself could be damaged and that the only way we would know for sure would be to send it out and have it tested. After discussing the options of replacing just the gasket, testing the head, or replacing the head and the gasket(which would give the customer a one year warranty on the complete repair) the customer decided to replace the head and the head gasket. At that point, we gave the customer the option of next day heavy freight. The customer chose to ship the parts ground freight, which added 8 days to the repair time. As the customer has stated, we did flush the cooling system as part of the repairs. Flushing the system does include flushing the radiator and the engine. We had to flush the system many times, as it was extremely contaminated. I explained to the customer that we had extra labor in the repair, but that would not be passed on to him, approx $800.00. The unit came back to us shortly after the head gasket repairs. We found that the transmission cooler had failed and had allowed the transmission fluid to drain into the cooler. I believe that when the unit came back to us for the transmission problems is when the customer sent in his complaint. We explained to the customer that the flushing we did was only on the engine cooling side and that it has nothing to do with the transmission side. We also explained that using Cascade dishwashing soap as a grease cutter to clean his cooling system will not harm anything. Since the time of the complaint being sent to you, we have completed the trans cooler repairs, the customer has picked up the unit and, to the best of our knowledge, had no other problems. Thank you

Customer purchased this 2009 Peterbilt in March of 2016.  At the time of purchase the truck had a passing engine health dyno.  The truck had no codes, no check engine lights, or any other indicators that there was any issues. The customer inspected and tested unit prior to purchase. The...

truck was purchased "As Is" "Where is" without any warranties. The customer did not contact us until a year later to request money. Transwest did not hide anything from the customer.

Complaint: [redacted]
I am rejecting this response because: This company was well aware of the problems this truck had and still has. They are a very Unethical company and I would advise ANYONE dumb enough to choose to do business with them deserves what they get. Horrible company. Terrible service. LIES, all LIES! We have not been able to drive this truck more than 10,000 miles since purchase due to the shop time. Codes were cancelled and they promised it was a good truck. JERKS!
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

To whom it may concern: In regards to customer complaint ID #[redacted]. On 5/7/15 the unit was brought to our facility, it was found that coolant was getting into the oil. With the customers approval, the head was replaced. On 5/22/15 the unit was brought back to our facility and it was discovered that the trans cooler had failed. The customer believed that the trans. cooler had failed do to the radiator being flushed as part of the head repair. The customer was under the misconception that dish soap will eat through metal. I explained that dish soap will not eat through metal, using a dishwasher not destroying itself as an example. I also explained that the transmission coolant and the engine coolant are two separate systems both contained in the radiator.,ref complaint ID #[redacted]. On 6/22/15 the customer brought the unit here for a coolant leak. We found the waterpump leaking. We attempted to discuss this failure with the customer. The customer chose not to get the repairs done. Our company policy is to be paid in full at the time of pickup for all "cash only" customers. The customer was asked to pay $362.97 for the diagnosis time spent on this repair. It was at this point that the customer became very vocal and hostile toward my employees. I invited both the customer and her husband in to my office to try to have a calm, level headed conversation. That failed before we ever had the opportunity to sit down. I asked the customers husband if he might be able to calm her down so we could discuss the repairs, but that also failed. It was at that point that the customers left . At no point did anyone from this company touch the customer or her husband. This was witnessed by at least 4 people. The $362.97 check written by the customer was never cashed, and has been sent back to the customer. This customer is no longer welcome at this facility. Thank you