Transworld Systems Inc.

OUR INSTALLER, JASON GIBSON, COMPLETED THE SERVICE FOR *** *** TODAY AND TOOK CARE OF THE PROBLEMS THAT NEEDED CORRECTED. THANK YOU AND HAVE A GREAT DAY!

Hello Mrs***, We received the complaint from Mrs***. The special color laminate (Coffee Bean) was already ordered for this job, the doors were not manufactured. Please read paragraph on the back of the contract regarding 25% due to P&C Replacement
Windows, Inc. We are willing to still apply the $1,down payment towards the work, when Mrs*** is ready.I could not complete the response on the screen.Thank you,Tonya A***###-###-####, ext***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is the same thing they said to me the few times they communicated with meI would like more specific information like the date the parts will be in and the date and time the repair work will be done
Regards,
*** ***

HELLO MRS***,WE ORDER A NEW DOOR FOR THAT CUSTOMER, WE WILL INSTALL IT WHEN WE RECEIVE IT BACK FROM THE MANUFACTURER

The original contract was filed by the previous owner, however became part of the sale of the house, and so we ended up paying the cost during the sale of the houseI will double check on this and contact the previous ownerThank you

We are happy to look further into Mr***’s concern. Since the repairs were performed on February 5, 2016, and he vehicle had 178,miles on it when the repairs were done, we would need to know what the current miles and condition of Mr***’s vehicle. I would also need the repair
facilities repair order that shows the “bad fuel injector repair job” that was done in February caused Mr***’s vehicle not to run in December. Furthermore, as Mr*** states in his concern, we made repairs to Mr***s GMC Jimmy so it would pass emissions. It did pass emissions successfully following our repairs. I look forward the receiving further information,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

HELLO MRS***
WE COMPLETED THE SERVICE ON *** AND J*** *** TODAY.OUR INSTALLER RECAPPED ALL OF THEIR WINDOWS AND THE CUSTOMER'S ARE SATISFIED WITH THE SERVICE.THANK YOU AND HAVE A GREAT DAY!*** * *** *** *** *** *** **
***###-###-####TONYA###-###-####, *** ***

I received the above complaint. We contacted Mr*** on Monday, January 11, 2016, and scheduled these doors to be installed on Saturday, January 16, 2016, between 8:a.mand 9:a.m. The customer agreed to the Saturday installationAs I stated these doors are scheduled to be
installed tomorrow.Thank you

[redacted] Revdex.com COMPLAINT 1/27/2017 ID: [redacted] P&C REPLACEMENT WINDOWS, INC. RESPONSE Mrs. [redacted] called the office on Thursday, January 26, [redacted]7, stating that she is having problems with her window again. She said it is the same one I had problems with before.  The window is not...

locking properly.  I looked up her file in our computer and read the previous report that stated in August [redacted]4, one of our servicemen went to check her windows and determined that the top sash was not pushed all the way up so the bottom sash would not lock properly.  The serviceman pushed the top window up, closed, and locked her window.  I told her that there is a $95.00 trip charge for the first ½ hour for our serviceman to come out again, because her windows are more than two years old.   She said, “I do not feel that I should have to pay because I keep having problems with the same window”.  She also stated that our owner came out and was supposed to have the window replaced.  I told her that I would check with our owner to find out if he is aware of this issue, because I did not see that information in the computer.  We do not work full days on Fridays. Monday, morning I received this complaint in my email.   We will schedule a serviceman to check her windows to find out if she needs any replacement parts.  I am still not sure whom she spoke with regarding replacing the window.  If the serviceman recommends the window be replaced then we will contact the manufacturer for any replacement parts.  Tonya A[redacted] Office Manager ###-###-####, Ext. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I do accept the response from the business that a new door will be ordered and installed for my mother, [redacted]. I would also like to note that Mr. Gino M[redacted] contacted me on August 25th and told me that a new door would be installed on the second week in October. This did not happen. I do hope to hear a response from the company soon to find out when this door will be installed.Regards, [redacted]

We make every effort to totally satisfy our customers.  Our warranty does cover breakage and replacement parts.  I am checking on the status of her replacement parts.  Our windows and parts come from the manufacturer, normal operating is covered under the glass breakage warranty, any...

reason for the glass breaking is not covered under the warranty, there is a charge under some conditions. I think her window parts and glass is covered.  We did send the information to the manufacturer.  I am checking on her service parts and replacement.  The parts usually take a few weeks to come back.  Thank you.

Revdex.com 4428 N. 12th Street Phoenix, AZ 85014 Attn:  Conciliation & Engagement Specialists              RE: [redacted] To whom it may concern, At this time, Mr. [redacted] has purchased a vehicle, and is satisfied with...

his purchase.  There is no outstanding money owed to Mr. [redacted].  It is our goal to make every customer completely satisfied.  Mr. [redacted] has indicated he is extremely happy with our service. If you need any further information, please do not hesitate to contact me. Sincerely, Vicki W[redacted] Executive Assistant Henry Brown Buick GMC

The shop did refund my money so I am satisfied with the outcome, however, I want the correct sequence of events to be known. I originally contacted Tim, the service writer, and he would not refund my money. A few days, later I filed the complaint with the Revdex.com. Tim called me the day after I filed the complaint stating that they received the complaint and wanted to discuss my truck. I told him what I did to fix my truck and then he refunded me the money with no problem. I never called the manager like the shop stated. The problem has been resolved and there are no other issues.

Transworld Systems Inc. (TSI) has received your January 12, 2017 letter relating to [redacted]’s complaint filed with the Revdex.com serving Southern Ohio, Northern Kentucky and Southeast Indiana. TSI has researched this matter and the findings are set forth below:TSI charged 0.00%...

interest in accordance with Tennessee Code Ann, S 47-14-103. As a courtesy, TSI reversed the prior interest accrual and stopped further interest from accruing on the above acCCount.In addition, TSI has requested validation information from the creditor. Since the account validation materials relate of medical issues, TSI will not forward these documents to you, so that there is no potential violation of federal or State privacy laws. We will forward any materials we receive as a result of our request directly to the consumer for their review and consideration,For any further questions regarding the consumer's account, please contact Scott McGuire at (216) 525-3337.Should I not hear from you within 30 days. I will assume you have all information necessary toIN THE EVENT THAT YOUR OFFICE SHOULD FORWARD THIS TO THE CONSUMER: THIS IS ANATTEMPT TO COLLECT A DEBT. ANY INFORMATION OBTANED WILL BE USED FOR THAT PURPOSE. THIS ISA COMMUNICATION FROM A DEBT COLLECTOR. THIS COLLECTION AGENCY IS LICENSED BY THE TENNESSEE COLLECTION SERVICE BOARD OF THEDEPARTMENT OF COMMERCE AND INSURANCE.CALLS TO OR FROM TRANSWORLD SYSTEMS INC. MAYBE MONITORED OR RECORDED FOR QUALITY ASSURANCE.STRICTLY CONFIDENTIAL-PROPRIETARY COMPANY INFORMATION - NOT SUBJECT TO DISCLOSURE.Thanking you for your cooperation.

Revdex.com 4428 N. 12th Street Phoenix, AZ 85014 Attn:  Conciliation & Engagement Specialists              RE: [redacted] To whom it may concern, Mr. [redacted] trade has been paid off, and the loan for his new...

vehicle has been funded.  A letter was faxed to his original loan company explaining that Mr. [redacted] vehicle was traded in, and the loan balance was to be paid by our dealership.  That letter should satisfy any questions his bank had about late payments.  Since Mr. [redacted] has indicated he will be contacting an attorney, any further communications will be handled between our attorneys. We thank you for the opportunity to respond to this inquiry. If you need any further information, please do not hesitate to contact me. Sincerely, Vicki W[redacted] Executive Assistant Henry Brown Buick GMC

Thank you for the opportunity to respond to Mr. [redacted] concerns.   Mr. [redacted] was refunded the full amount of his charges on 08/18/2016.  ( $ 405.00).  Mr. [redacted] contacted Jeff M[redacted] the Service Manager concerning this issue prior to our store receiving this Revdex.com...

complaint.  Jeff M[redacted] made the refund to the customer without hesitation.  I had hoped Mr. [redacted] would contact the Revdex.com and advise you that this had already been resolved.  It does not appear he has done that. At this time, we feel we have done everything possible to resolve all issues Mr. [redacted] may have.  If there are is anything else we can do to help Mr. [redacted], please do not hesitate to contact us. Sincerely, Vicki W[redacted]Executive AssistantHenry Brown Buick GMC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
  Ps. I emailed Revdex.com, they did come thru on flying colors. Their customer service turned out to be great! And has made me a loyal customer!