Trantel Heating & Cooling Inc

Complaint: ***
I am rejecting this response because:
Please ask the business the number of times I called and wrote
emails. I recall at least times over month at least. No response was provided to either email or phone messageI wrote to Revdex.com as a result.After the complaint I filed with Revdex.com, the heat pump that was installed stopped working. I again called the business and also left a fresh email message, still no responseI called the warranty company and they did a way call leaving the business yet another phone message on Nov27th, 2017. Still no response.How can this be a miscommunication occur across such a long period? A simple message at least acknowledging my request could have gone a long way. But even that was not done. I think was very patient. This is my first ever Revdex.com complaint. Sorry, but my complaint is very justified. Nobody should have to go through this.Sincerely,
*** ***

I have contacted the customer to address his concerns and remedy the situationOn the face of it, I believe there is a disconnect in communication and expectations.

I have contacted the customer to address his concerns and remedy the situationOn the face of it, I believe there is a disconnect in communication and expectations

Complaint: [redacted]
I am rejecting this response because:
Please ask the business the number of times I called and wrote...

emails.  I recall at least 4 times over 1 month at least.  No response was provided to either email or phone message. I wrote to Revdex.com as a result.After the complaint I filed with Revdex.com, the heat pump that was installed stopped working.  I again called the business and also left a fresh email message, still no response. I called the warranty company and they did a 3 way call leaving the business yet another phone message on Nov. 27th, 2017.  Still no response.How can this be a miscommunication occur across such a long period?  A simple message at least acknowledging my request could have gone a long way.  But even that was not done.  I think was very patient.  This is my first ever Revdex.com complaint.  Sorry, but my complaint is very justified.  Nobody should have to go through this.Sincerely,
[redacted]