Tranzen Transmission & Auto Repair

To whom it may Concern: I'm responding to the complaint made on 1/2/by Mr***Sometime in August Mr [redacted] came to TrasZen Transmission to ask for a quote on a [redacted] CivicThe quote made to Mr [redacted] was in the amount of $1,to rebuild the transmission on the *** Civic, about a week later Mr [redacted] dropped off his vehicle to get worked onIt took me about a week or less to complete the jobMr [redacted] and partner came to pick up and took it for a driveMr [redacted] called and said the car was having trouble picking up speedI advised Mr [redacted] to turn back around so I could check it again as it could be the cableI adjusted the down shifting cable and that seemed to fix the problem for the car not picking up speedMr [redacted] mentioned that the car was still not working correctly, so I proposed to Mr [redacted] that I could find another Transmission Core to rebuild and swap with his original one just incase it was the original transmission core that had the issuesFew days later I received a call from Mr [redacted] accusing us of scratching the front bumper of his vehicleto make the customer happy I gave him $cash out of my pocketI found another transmission core for Mr***'s ***, but unfortunately I had a family emergency and was not able to work as much as I needed toOnce I returned back to work I had Mr [redacted] bring in his carMr [redacted] was not happy and complaining about my work not being done correctly the first time and complained about being without a car for few daysI gave Mr [redacted] once again more money, this time it was $for a car rental that he never provided a rental receipt after I asked him for itI started working on Mr***'s transmission for the second time Mr [redacted] said the transmission was still not working correctlyAfter checking the vehicle again I decided to take it for a Diagnostic at the [redacted] Dealer in Sacramento that cost me $to doThe diagnostic came back showing low transmission fluidDue to the Transmission fluid being low I offered Mr [redacted] to wait for a bit while I looked for another transmission coreAfter locating another Transmission Core I contacted Mr [redacted] to drop off his car for couple of days so I could work on itMr [redacted] once again very upset and demanded to be paid for a car rentalOnce againI gave Mr [redacted] $cash and asked him again to provide me with a receipt of rentalAs of today Mr [redacted] has never provided me with the receipt of the $in rental chargesAfter many complaints from Mr [redacted] and partner coming to my business very upset and calling multiple times accusing me of accusations we decided to refund the full amount of $1,and we both agreed that he would take his business elsewhere, and release me from all/any liability and I agreed by providing him the full refund and cutting all my losses of a total of $3,*$- Rental Fees *$- Bumper scratch repair *$Diagnostic *$Transmission Core *$Rebuilding transmission parts/kits *$1,(hours of labor on 1st repair) *$ 1,(hours of labor on 2nd repair) I would like to say firstthey complained about TranZen Transmissions not fixing the problemI wish that you could see the condition of this vehicle, starting with the outside it has many dents, scratches, passenger mirror was held together by white duct tape, molding on the car were broken off, color faded, leaking motor oil, rack and pinion leaking, stereo falling out, inside of car really dirty, when my employee went to test drive the car with Mr***, my employee noticed the vehicle making a clucking noisePer Mr [redacted] he was going to take care of Caliper on the breaks that was making the noiseMy employee also noticed the shocks on the vehicle were really bad, so as you can see this vehicle is not being well taken care of as customer mentions in his complaintAfter being in my business for almost years I take a lot of pride in my work and keeping my customers happyI must say that Mr [redacted] has been a very difficult customerhe's been very difficult and disrespectful in his accusationsTheir was many complaints from the customer that he couldn't prove like us damaging his front bumper (small scratch) that I willingly paid him out of my pocket $ to keep him happyI refunded his full $1,paid him by check that he cashed the very next day when he paid with credit cardHe also complained about his muffler being loud and blamed us saying we probably made a hole in the muffler and also changed out my Catalytic Converter, which he claims his partner just paid the dealer $5,cash to get replaced for a new oneMy employee did advise them to go back to dealer were they installed the Catalytic Converter and they can check and verify the serial numberAs of today 1/15/customer is still harassing my place of business demanding that we fix his vehicle and wanting more money for couple of dents found on the passenger sideI feel like I've done more than enough to provide great service and to keep Mr [redacted] and partner pleasedThank you for time and concern in this matter [redacted] ***

To whom it may Concern: I'm responding to the complaint made on 1/2/2018 by Mr. [redacted]. Sometime in August 2017 Mr. [redacted] came to TrasZen Transmission to ask for a quote on a 1995 [redacted] Civic. The quote made to Mr. [redacted] was in the amount of $1,800.00 to rebuild the transmission on the 1995 [redacted]...

Civic, about a week later Mr. [redacted] dropped off his vehicle to get worked on. It took me about a week or less to complete the job. Mr [redacted] and partner came to pick up and took it for a drive. Mr [redacted] called and said the car was having trouble picking up speed. I advised Mr. [redacted] to turn back around so I could check it again as it could be the cable. I adjusted the down shifting cable and that seemed to fix the problem for the car not picking up speed. Mr. [redacted] mentioned that the car was still not working correctly, so I proposed to Mr. [redacted] that I could find another Transmission Core to rebuild and swap with his original one just incase it was the original transmission core that had the issues. Few days later I received a call from Mr. [redacted] accusing us of scratching the front bumper of his vehicle. to make the customer happy I gave him $80.00 cash out of my pocket. I found another transmission core for Mr. [redacted]'s [redacted], but unfortunately I had a family emergency and was not able to work as much as I needed to. Once I returned back to work I had Mr. [redacted] bring in his car. Mr. [redacted] was not happy and complaining about my work not being done correctly the first time and complained about being without a car for few days. I gave Mr. [redacted] once again more money, this time it was $300 for a car rental that he never provided a rental receipt after I asked him for it. I started working on Mr. [redacted]'s transmission for the second time Mr. [redacted] said the transmission was still not working correctly. After checking the vehicle again I decided to take it for a Diagnostic at the [redacted] Dealer in Sacramento that cost me $145.00 to do. The diagnostic came back showing low transmission fluid. Due to the Transmission fluid being low I offered Mr. [redacted] to wait for a bit while I looked for another transmission core. After locating another Transmission Core I contacted Mr. [redacted] to drop off his car for couple of days so I could work on it. Mr. [redacted] once again very upset and demanded to be paid for a car rental. Once again.... I gave Mr. [redacted] $200.00 cash and asked him again to provide me with a receipt of rental. As of today Mr. [redacted] has never provided me with the receipt of the $500.00 in rental charges. After many complaints from Mr. [redacted] and partner coming to my business very upset and calling multiple times accusing me of false accusations we decided to refund the full amount of $1,800.00 and we both agreed that he would take his business elsewhere, and release me from all/any liability and I agreed by providing him the full refund and cutting all my losses of a total of $3,745.00. *$500.00 - Rental Fees *$80.00 - Bumper scratch repair *$145.00 Diagnostic *$300.00 Transmission Core *$440.00 Rebuilding transmission parts/kits *$1,140.00 (12 hours of labor on 1st repair) *$ 1,140.00 (12 hours of labor on 2nd repair) I would like to say first... they complained about TranZen Transmissions not fixing the problem. I wish that you could see the condition of this vehicle, starting with the outside it has many dents, scratches, passenger mirror was held together by white duct tape, molding on the car were broken off, color faded, leaking motor oil, rack and pinion leaking, stereo falling out, inside of car really dirty, when my employee went to test drive the car with Mr. [redacted], my employee noticed the vehicle making a clucking noise. Per Mr. [redacted] he was going to take care of Caliper on the breaks that was making the noise. My employee also noticed the shocks on the vehicle were really bad, so as you can see this vehicle is not being well taken care of as customer mentions in his complaint. After being in my business for almost 8 years I take a lot of pride in my work and keeping my customers happy. I must say that Mr. [redacted] has been a very difficult customer. he's been very difficult and disrespectful in his accusations. Their was many complaints from the customer that he couldn't prove like us damaging his front bumper (small scratch) that I willingly paid him out of my pocket $ 80.00 to keep him happy. I refunded his full $1,800.00 paid him by check that he cashed the very next day when he paid with credit card. He also complained about his muffler being loud and blamed us saying we probably made a hole in the muffler and also changed out my Catalytic Converter, which he claims his partner just paid the dealer $5,000 cash to get replaced for a new one. My employee did advise them to go back to dealer were they installed the Catalytic Converter and they can check and verify the serial number. As of today 1/15/2018 customer is still harassing my place of business demanding that we fix his vehicle and wanting more money for couple of dents found on the passenger side. I feel like I've done more than enough to provide great service and to keep Mr. [redacted] and partner pleased. Thank you for time and concern in this matter. [redacted] [redacted]