I am disputing the complaint Ms [redacted] has submitted to Revdex.com This claim is and untrue, I have tried to work with Ms [redacted] regarding the curbing install process We have followed all [redacted] standards and per her design, with the only change of 13'to 12'per [redacted] - her husband who also approved the layout design Ms [redacted] was not there at the time of the install - however [redacted] approve the design with Me ( [redacted] ) and My Curbing Crew We had explained that radius corners will take 1'0" =/- at each corner, which he understood Ms [redacted] called me the next day very upset regarding the measurements, which I had explained to her that [redacted] had change the measurements and had approved the measurement, she then stated that I should had call her first, yet [redacted] her husband approved the layout I am not sure if the couple had a disagreement between each other regarding the change of design which we have no control of I had explained to here that I would help her out so we can make them happy, our goal is to provide the best customer service, yet she wanted the entire curbing removed, which I told her that we had follow the curbing design and the process of how the curbing machine works At that time, she was very upset and stated she would cancel the check for the work provided which she had paid for at the completion of the project It took here days to contact me regarding this matter I never became upset or violent as she states on the report I am a Phoenix Firefighter and understand that customers service is very important in business I did mention she had a right to contact the [redacted] if she had a issue with the design - which I will be happy to meet the inspector, which is not a quality of product issue, however a design issue which the customers are disputing between them two I also mention I would place a Mechanical Lien on the property if we didn't get paid for the project completed - which is the right of the contractor I tried to contact her and she has text me back not to contact her anymore I have all text copies between us which clearly show I have been trying to help and solve this issue, we had issue with customers in the past trying to get free curbing because the change there mind on design or colors As a business owner I am only doing whats right as a business owner, I am not in the business to loss money because a customer decides she has a dispute between the wife and husband which I think this has become I have been a member with Revdex.com and a licensed Contractor for several years with no complaints I will submit all copies of text, design and check which her husband had paid and approve of design Once again thank you
I am disputing the complaint Ms [redacted] has submitted to Revdex.com This claim is and untrue, I have tried to work with Ms [redacted] regarding the curbing install process We have followed all [redacted] standards and per her design, with the only change of 13'to 12'per [redacted] - her husband who also approved the layout design Ms [redacted] was not there at the time of the install - however [redacted] approve the design with Me ( [redacted] ) and My Curbing Crew We had explained that radius corners will take 1'0" =/- at each corner, which he understood Ms [redacted] called me the next day very upset regarding the measurements, which I had explained to her that [redacted] had change the measurements and had approved the measurement, she then stated that I should had call her first, yet [redacted] her husband approved the layout I am not sure if the couple had a disagreement between each other regarding the change of design which we have no control of I had explained to here that I would help her out so we can make them happy, our goal is to provide the best customer service, yet she wanted the entire curbing removed, which I told her that we had follow the curbing design and the process of how the curbing machine works At that time, she was very upset and stated she would cancel the check for the work provided which she had paid for at the completion of the project It took here days to contact me regarding this matter I never became upset or violent as she states on the report I am a Phoenix Firefighter and understand that customers service is very important in business I did mention she had a right to contact the [redacted] if she had a issue with the design - which I will be happy to meet the inspector, which is not a quality of product issue, however a design issue which the customers are disputing between them two I also mention I would place a Mechanical Lien on the property if we didn't get paid for the project completed - which is the right of the contractor I tried to contact her and she has text me back not to contact her anymore I have all text copies between us which clearly show I have been trying to help and solve this issue, we had issue with customers in the past trying to get free curbing because the change there mind on design or colors As a business owner I am only doing whats right as a business owner, I am not in the business to loss money because a customer decides she has a dispute between the wife and husband which I think this has become I have been a member with Revdex.com and a licensed Contractor for several years with no complaints I will submit all copies of text, design and check which her husband had paid and approve of design Once again thank you