Travco Enterprises

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I canceled when and how I was supposed to per the Travco Enterprises Inc contractsee my tracking # for USPS [redacted] Phone records will show that I called the Travco offices, the financial institution as well as consumer relations re: this matter from 12/the date of purchase up until 12/I never received anything from Travco on 12/and no one came to my home or left anything for me to signTo date phone records will show I have not received any call from TravcoIf this matter is not resolved and threatens my credit I will have no choice but to take legal action Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

We are in receipt of [redacted] ***'s comments, and we do note in our records that [redacted] contacted our office via telephone prior to sending this complaint to the Revdex.comWe did apologize on behalf of the representative during the phone conversation for any inconvenience her mother may have experiencedShe was asked if she would like a letter of apology on behalf of the representative, and she declined She was told an inquiry would be opened on the matter and it would be addressed with the individualSince both of her requests have been met, we ask that you close the complaint We will also put her residence on a no call/ no visit list and submit to World Headquarters as a further gesture of good will

on July I indeed spoke to eric on the phone about him coming to my house to resolve the issuewe agreed on a time of 5pm which indeed I sat on my back porch and talked to eric about this matterI never received any certified mailI was the one who initially contacted the loan company letting them know that I canceled the loanI was also the one who initiated the call for a pick up to be arrangedwhen I saw and spoke with eric about the proof he had about coming to my house to retrieve the vacuum he pulled out a pic on his phone of my house yes but it was taken on juneat 1246pmso first of all that is past the twenty day mark and secondly I told the secretary I wouldn't be home until after 3pm on week days im off on the weekendso coming to my house when it is known that I wouldn't be there is not very smart or professionalI never received a call from any one at that company regarding pick up of the vacuum until julywhich was a Friday because july which was a Monday was the due date of my first billyes my phone records will support the incoming and outgoing calls to and from your company the loan company your sales associate and myselfagain the only proof that eric showed me that he made an attempt to collect this vacuum was june 24th at 1246pmbefore that my phone records will show that no one contacted me prior to that date and no other picture was shown to me eitherit is my understanding that they are supposed to take a picture of my residence showing proof that they camehe had proof days after the contracts 20day pickup window for you guys as far as the contract CLEARLY statesso im asking that you honor the contract that you have me honor as well and that means I am within my rights to keep the vacuum cleaner Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

We have sent customer a certified letter on 12/28/with our findings: reference tracking # [redacted] Customer was aware of letter being sentUpon tracking the letter, USPS states a notice was left on 12/30/We have been waiting for customer to accept certified letter, so we may discuss a resolution with her [redacted] Company consumer relations is also involved in finding a resolution [redacted] Consumer relations will be contacting customer on Monday 1/30/to discussWe cannot move forward until all the information is investigated

Dear [redacted] It is unfortunate that you did not answer to door on 7/12/to speak to the representative during your scheduled appointment timeWe would have liked to opportunity to resolve this in person at that time We have sent you a certified letter and asked the finance company to call you as wellWe did make an attempt during the contract cancellation window and have proof of suchWe welcome the opportunity clear up any confusion, and look forward to working with you to achieve a mutually acceptable resolution