Before I received this complaint, I had already contacted the customer and advised them that we had a travel date for themBack in Dec 2013, they were placed on a wait list for an April 13th travel week date for Las VegasI advised them that a customer who previously had that travel date had changed their mind and in turn I offered that travel week to the complainantThey have agreed to take it Here is a copy of the emailPlease let me know if you require any further information Hi [redacted] , We placed you on the wait list back in December for the travel week of April 14th to Las Vegas I am happy to inform you that a customer who was approved for that week has changed their mind and backed out If you would still like to travel that week, please let me know as soon as you can, so that I can start arranging your trip for you Kind Regards, [redacted] Great, thank you! We are still interested; I believe we needed to complete the travel by April 15, so would we then be leaving on the 13th? Sincerely, [redacted] ***
Before I received this complaint, I had already contacted the customer and advised them that we had a travel date for themBack in Dec 2013, they were placed on a wait list for an April 13th travel week date for Las VegasI advised them that a customer who previously had that travel date had changed their mind and in turn I offered that travel week to the complainantThey have agreed to take it Here is a copy of the emailPlease let me know if you require any further information Hi [redacted] , We placed you on the wait list back in December for the travel week of April 14th to Las Vegas I am happy to inform you that a customer who was approved for that week has changed their mind and backed out If you would still like to travel that week, please let me know as soon as you can, so that I can start arranging your trip for you Kind Regards, [redacted] Great, thank you! We are still interested; I believe we needed to complete the travel by April 15, so would we then be leaving on the 13th? Sincerely, [redacted] ***