Travel Bug

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me In regards to tje response provided, the company was informed that a claim had been filed with the Revdex.com in the initial email complaint that was sent to the company by my son on the same date that the Revdex.com complaint was submittedIn hindsight of the delayed rrsponse to the Revdex.com complaint, the company did resolve the issue with my son immediatelyThe issue had been resolved satisfactorily

Date Sent: 1/2/12:30:PMGood Morning,In reviewing this complaint I have the entire email thread between us and Mr [redacted] In October Mr [redacted] cancelled his Gap insurance then on 12/15/he submitted his cancellation for his warranty which we received 12/15/at 12:30PM, we then forwarded it to our agent for cancellation at 12:on the same dayIt was then forwarded to the insurance company who administers the warranties, which is standard procedure and is outlined in the warranty contract, they cancelled the warranty on 12/22/It then will take 7-days for the check to reach Mr [redacted] 12/15/to cancellation of 12/22/is a week and there are emails back and forth so I cannot see months to wait for the check or a gap in communicationThank youPeter *W***General Manager

We are currently engaged with this customer as the vehicle was returned to us with the same complaint on the 12thWe are again in contact with the field engineers at *** to determine the next course of actionWe again provided the customer with alternate transportation so that we can spend
extended time operating this vehicle in order to best determine and correct the faultThe service manager is working closely with the customer in order to ease to the extent possible the inconvenience and cost of this protracted repairThis is an unusual repair process but we are working very diligently to find a final resolve

Once again we apologize for our error and deficiencies but other then apologize and reimburse Mr*** for the service he had done again at his local *** dealership, there is nothing else we can doHis vehicle has been serviced correctly and at our cost.We have expressed our sincere regretThere never was fraud on our part nor has this dealership in the years that we have operated ever been accused of itWe have sold and worked on 100,000's of vehicles all with the intention of serving our customer above and beyond their expectationsHowever with that being said we have coworkers here, all human beings and occasionally we all make a mistake, simply a mistake with no fraud or malice intendedObviously we are a long way from his home town and he doesn't need to come here again for service and I am sure he wontI hope where he chooses will never make a mistake on his vehicle so he can continue to drive his vehicle without these aggravations. with regretPeter A ***

We are sorry for your iconveniance. Sorry for the bad expierence Unfortunately the pricing issue was a technical difficulty. We do put a general disclaimer on our website stating that there may be pricing issues due to using 3rd party site providers. We will work harder in the
future to spot check pricing

We appologize for the inconveniance. I spoke to Mr ***, he showed me in his sent email wehre he did inde3ed send the cancelation form as reqyested. It may have been lost in cyber space or a junk folder. Either way we are sorry for the inconveniance and Mr *** is reaching
out to the customer as we speak to get this resoled. Thanks

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

I apologize I was told this was answeredthe actual story of course is much different then told by Mr***, he came and looked at a certified vehicle and decided he couldn't afford the monthly payment so he asked to look at another certified vehicle, it was also to expensiveHe then picked a
vehicle which isn't certified and cannot be certified nor was this vehicle EVER represented as certified because it has 90,miles which excludes it from being certified but it was affordable to himCertified vehicles add value and have to pass *** *** strict requirements not ours and they are not sought after as a low monthly budget vehicle but a higher mileage vehicle is much more affordableYou can't have both when purchasing a used vehicle, either it is affordable or it is certified which provides more value but significantly raises the priceThat is why he chose different vehicles until he found one that suited his budgetNewer vehicles with less miles have always cost more and always willIt is simply a choice a customer has to make to suit their own needs not ours because we offer both

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
that was not on the sale report in the computer and that still doesn't give, some call manager the right to talk to my husband and I unprofessionally and being really rude to a pretention customer that is so not right at allI will not recommend that car dealer to no one at all
he was so unprofessional that even the customers that was there was looking at us while he was been really loud and then he tell me that I wasn't even looking at their web site so to me that means that I have no ideal what I was looking at per him

We had agreed internally that we would be refunding $but that information apparently was not communicated to the customerI have instructed that check be presented to the customer upon her return to the dealershipI will add that the vehicle was returned to us in the failed condition and is back in our shop againThe customer has again been presented alternate transportation and we are again in contact with ** Engineers who have instructed us to replace connectors in the harness from the sensorthose repairs may be complete by 30AUGdependent on receipt of the connectors from ***

To Whom it may concern,We have been in contact with her son and agreed to pay the taxes for his mother even though taxes are a customers obligation and on out of state deals we have to rely on a service to inform us of the tax rateI was surprised to even see this complaint.There is no way we could
know every city, county and state's tax rate*** *** said he was satisfied and Thanked us for handling the difference in taxes. Thank you and if you need anything please let me know

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
 
I understand people make mistakes but I sent my car to the shop three times to get the job done.  This is not a mistake it was intentional.  I can understand 1 mistake even though I was assured by the service writer that the reservoir would be topped off.  It took 3 times the last 2 times you had one thing to do, simply top off the def tank and didn't do it.  How can this not be intentional.If 300,000 folks checked your work I doubt they would be happy.[redacted]

Date Sent: 1/2/2017 12:30:59 PMGood Morning,In reviewing this complaint I have the entire email thread between us and Mr. [redacted]. In October Mr. [redacted] cancelled his Gap insurance then on 12/15/16 he submitted his cancellation for his warranty which we received 12/15/16 at 12:30PM, we then forwarded it to our agent for cancellation at 12:40 on the same day. It was then forwarded to the insurance company who administers the warranties, which is standard procedure and is outlined in the warranty contract, they cancelled the warranty on 12/22/16. It then will take 7-14 days for the check to reach Mr. [redacted]. 12/15/16 to cancellation of 12/22/16 is a week and there are emails back and forth so I cannot see 2 months to wait for the check or a gap in communication. Thank youPeter *. W[redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]I reached out and opened a case with ** as well since I had to return my vehicle a 3rd time as stated above by the dealer's response. I was informed Brian C[redacted], the customer relations manager, would give me a call within 24 business hours. I still haven't received a call or no type of communication from him. GM called me today to follow up because he never responded to them either. Though my car has been repaired, hopefully not for the moment, I'm still very disturbed on how I never received a call nor a follow up regarding the $492 refund I entitled to as a valued customer.
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  In regards to tje response provided, the company was informed that a claim had been filed with the Revdex.com in the initial email complaint that was sent to the company by my son on the same date that the Revdex.com complaint was submitted. In hindsight of the delayed rrsponse to the Revdex.com complaint, the company did resolve the issue with my son immediately. The issue had been resolved satisfactorily.

Thank you for your feedback and inquiry. As stated to Mr. [redacted]
in previous discussions, we have performed the necessary internal
investigations and checks to ensure a situation like this does not occur again
in the future. As in all customer feedback, positive or not, we take...

all
information and share with our employees for training and coaching purposes. In
this case, we learned we did not have an effective line of communication in
place to top off all necessary fluids. We have since implemented a protocol to
all servicing employees to ensure that all fluids are topped off, whether the
customer or [redacted] is paying for the service. Our sincerest apologies
are again extended to Mr. [redacted] for his inconvenience, but our appreciation is
also extended for him taking the time to let us know about his less than pleasant
experience. We do not feel there are any additional steps that need to be taken
at this point and time.