Travel By Design

Its very difficult to respond to so many mis-truths and exaggerations I don't know where to start or even finish The client showed up at the wrong villa, and wanted that villa instead of the villa that they agreed to They were upset, because that they thought that was the villa they were supposed to be in It was a totally unrelated unit I told Ms [redacted] that we had an identical villa right off the bat In fact, Mauna kai where they stayed is much nicer and newer than the villa they originally requested that got booked Both Mauna kai 7b and Mauna kai have bedrooms and a loft and Ms [redacted] knows this It has been totally renovated The price of Mauna Kai 7b and Mauna Kai is the same price $plus tax and cleaning for both The same price that is online is the same price they were charged Again, they never saw Mauna Kai 7b which was their original request The villa they stayed in is much newer and nicer I was talking to Ms [redacted] on the phone after she arrived, but handed me to two other people after about a two minute conversation I then talked to her other friends for minutes, trying to explain to them that the villa they accidentally went to is not the villa they orginally requested I offered two nights free while they were in Kauai Not because we did anything wrong, but because we take pride in our customer service and our A+ rating with the Revdex.com It is Ms [redacted] , not myself, that has not been accessible I called Ms [redacted] multiple times, including the next day, and three times in the last few days to offer a refund for their dis-satisfaction Outside of the minute conversation, then handing me to her friends, I have been unable to reach her, or receive a call back I have the phone records

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First off, I would like to point out that we are not college students, we are student doctors in a professional program I spent a lot of my time specifically searching for a particular vacation rental which fit all of our needs We found exactly what we were looking for at $per night On the VRBO the advertisement says it is bedroom, bathroom and has a loft with an extra living spaceWhen I placed my call on January at 8:25am to the business, the owner Bob, told me the house was available, and I told him I would call him back to check with my friends and I promised to call back as soon as possibleAt 11:00am only one and half hours laters I called back and paid the $deposit to hold unit 7BHe never told me it became unavailable, and how is it that within hours the property became unavailable? I called again min later to just ask a few more details about the houseMy calling history on my cell phone is attachedSince our phone call we never communicated ever again, I was emailed contracts and other paperwork and signed and payed for everything without any hesitationBob claims that he told me the property became unavailable, but if it truly was I would have requested a link with photos and additional info to see the other propertyI was very particular about the house we needed for our vacation so I would have been meticulous to find out about this supposed other property he upgraded us toWhen we arrived to Kauai to the wrong house I was really worried because it did not match the ad/ photos of the house I thought I paid forThe house we arrived to was unit and was a bedroom bathroom and had a different price on the VRBO ad for $175-The next morning when I called the company they gave me a run around and did nothing to help meBob was impossible to get a hold of and supposedly no one in their company to could me except BobOnce Bob did contacted me he did nothing to help and did not believe me and said we got an upgrade but instead my group struggled because instead of having bedrooms and bathrooms we only had bedrooms and bathroomsI even emailed him where we were supposed to be staying and all the math for a fair refund and he still would not do anything to helpBelow is the math to support our findingsI have also attached images of your specific ads on VRBO in case you try to say that we are "making this stuff up" again, as you did when you gave us the run around on the phone last Saturday.First Quote you sent me for weekly rate (nights) for unit 7B @ $256.42/night$ rent $ tax/fee $ Cleaning fee$2460.82Second Quote you sent me for correct number of nights (nights) for unit 7B @ $256.42/night"Sorry Sent you the weekly rate." -bob $ nights $ tax/fee $ Cleaning fee $ Damage waiver (No damage deposit)$3382.31Third Quote you sent me for correct number of nights (nights) for unit 7B with the discount I requested because we were staying for more than a week and I explained we were student doctors and would really appreciate a discountWhich you then gave us @ per night.$ Rent $ tax $ Cleaning fee $ Damage waiver$3058.26This third quote is the one we agreed on which was for unit 7B @ 227.85/night.While above is what we agreed on based on receiving unit 7B, below is what we have found for unit 8:Current range of rates Unit 8:$1,700.00-$1,for nights (base rate without fees found on VRBO ad)The difference price of unit 7B and unit 8= 2278.57-1700= Assuming we would have gotten the same ~10% discount on unit $1700x.90(10% discount)= $1530.00Our total for unit should be $for nights @153/nightTherefore, overall you have overcharged us by:2278.57-1530= 748.57Below is the math to support our findingsI have also attached images of your specific ads on VRBO in case you try to say that we are "making this stuff up" again, as you did when you gave us the run around on the phone last Saturday.First Quote you sent me for weekly rate (nights) for unit 7B @ $256.42/night$ rent $ tax/fee $ Cleaning fee$2460.82Second Quote you sent me for correct number of nights (nights) for unit 7B @ $256.42/night"Sorry Sent you the weekly rate." -bob $ nights $ tax/fee $ Cleaning fee $ Damage waiver (No damage deposit)$3382.31Third Quote you sent me for correct number of nights (nights) for unit 7B with the discount I requested because we were staying for more than a week and I explained we were student doctors and would really appreciate a discountWhich you then gave us @ per night.$ Rent $ tax $ Cleaning fee $ Damage waiver$3058.26This third quote is the one we agreed on which was for unit 7B @ 227.85/night.While above is what we agreed on based on receiving unit 7B, below is what we have found for unit 8:Current range of rates Unit 8:$1,700.00-$1,for nights (base rate without fees found on VRBO ad)The difference price of unit 7B and unit 8= 2278.57-1700= Assuming we would have gotten the same ~10% discount on unit $1700x.90(10% discount)= $1530.00Our total for unit should be $for nights @153/nightTherefore, overall you have overcharged us by:2278.57-1530= 748.57Although I would be happy with the $refund it does not cover the inconvenience during our vacation Regards, [redacted]

We recently rented a vacation property on Kauai, Hawaii from MrBob D***, President of TBD RentalsIt was rented from July 21-28, The property was rented by MrD*** and is owned by Ms*** **
The property was marketed as such:
“Gorgeous br luxury ocean view home! Extra's include fruit tree's everywhereBoogie boards, beach chairs, golf equipment, surf boards, bicycles, burner grilldining area's person and personOutside ding moreKiahuna Beach blockscount bedsheetsOnly $weekly! Poipu***”
The address of the house was not provided prior to MrD*** receiving paymentOnce payment was received no property address was provided, but I was then told that the address would be emailed one week prior to arrivalPerhaps tellingly, when MrD*** first attempted to bill my credit card the charges were denied by the credit card company as a fradulent businessBut I niavely approved the charges on good faith
When I expr

I signed an agreement with this company on 5/4/and paid $deposit contract clearly states if I cancel by 12/19/- I cancelled on 12/8/ they are trying to keep my entire deposit they are fraudulent all the negative reviews I have read no one wants to deal with them before I cancelled, I tried to email them several times for information and they failed to respond so that is what prompted me to cancel they were quick to take my deposit and quick to ask me for the balance but failed to respond to renters inquiries th

I was looking for a walk-able beach property for my family and childrenBob from TBD rentals sent me a property that stated it was block from the beach and blocks from another beach (both of which are just untrue) Then he proceeded to charge me $for the rental When I arrived at the property I had some issues and was contacted by another property management company and long story short I found out the owner only charged $for the rental so Bob had scammed me out of $ He uses A+ Revdex.com rating on his website and with just a little research I found many complaints about this same type of thing from others This company should not have a good rating if they are lying and scamming people
*** ***

Do not go with this business in Akron Ohio They will set expectations for pickup and with no noticeThey will attempt to charge you a ~non refundable fee Even if they assure you that you will not get charged, they will do so anyway Go with another business, honestly any business is better then this! Beware!!!!

I signed an agreement with this company on 5/4/and paid $deposit contract clearly states if I cancel by 12/19/- I cancelled on 12/8/ they are trying to keep my entire deposit they are fraudulent all the negative reviews I have read no one wants to deal with them before I cancelled, I tried to email them several times for information and they failed to respond so that is what prompted me to cancel they were quick to take my deposit and quick to ask me for the balance but failed to respond to renters inquiries th

I was shown a home last month by this companyThey said it was in PoipuThey asked for a deposit but refused to provide a contract before paymentThe photos of the home were beautifulI was nervous so I went on Trip Advisor Forums and posted links asking the moderators or others for advise or if they knew the homeAs it turned out, I was directed to the homeowner and the actual property manager, both of which said that Bob Dand TBD Rentals or Beachfront Travel had NO right to advertise or rent their homeThe pricing was far less than TBD told meThey claimed TBD would probably just reserve it on VRBO under a name and the mark up would be their profitAdditionally, the home is in Princeville, the complete opposite side of the island from Poipu where MrD of TBD told us the home wasHaving read endless reviews on Trip Advisor about this company and their practices, we refrained from working with themI am appalled that Revdex.com gives them an A+ ratingIt just goes to show that Revdex.com is an antiquated service that is no longer relevantSTAY AWAY from this company***

I was shown a home last month by this companyThey said it was in PoipuThey asked for a deposit but refused to provide a contract before paymentThe photos of the home were beautifulI was nervous so I went on Trip Advisor Forums and posted links asking the moderators or others for advise or if they knew the homeAs it turned out, I was directed to the homeowner and the actual property manager, both of which said that Bob Dand TBD Rentals or Beachfront Travel had NO right to advertise or rent their homeThe pricing was far less than TBD told meThey claimed TBD would probably just reserve it on VRBO under a name and the mark up would be their profitAdditionally, the home is in Princeville, the complete opposite side of the island from Poipu where MrD of TBD told us the home wasHaving read endless reviews on Trip Advisor about this company and their practices, we refrained from working with themI am appalled that Revdex.com gives them an A+ ratingIt just goes to show that Revdex.com is an antiquated service that is no longer relevantSTAY AWAY from this company***

I was looking for a walk-able beach property for my family and childrenBob from TBD rentals sent me a property that stated it was block from the beach and blocks from another beach (both of which are just untrue) Then he proceeded to charge me $for the rental When I arrived at the property I had some issues and was contacted by another property management company and long story short I found out the owner only charged $for the rental so Bob had scammed me out of $ He uses A+ Revdex.com rating on his website and with just a little research I found many complaints about this same type of thing from others This company should not have a good rating if they are lying and scamming people
*** ***

To whom it may concern, The information provided by *** *** and her college friends is all incorrect. The villa they requested was available when they called. Mauna kai 7b, It was open when they called originally. When they called back later that night to
book, it was not I had a newer and nicer villa that is nearly identical that I told them I had. She said that was fine. Mauna Kai is newer and more updated than Mauna kai 7b. That is a fact, and is undisputable. The clients went to Mauna Kai 8b by mistake instead of Mauna Kai 8. They then proceeded to tell me that you wanted to stay there and should have stayed at Mauna kai 8b. This unit was never brought up by anyone. Our rate for each one of these villas is $weekly. That makes the rental rate pro-rated to $for the nights. They told me that we sent the wrong directions to Mauna Kai 8b, which I fould out later was a fabrication. It was correct and sent them to Mauna kai 8. They just went to the wrong unit. I had three people on the phone talking to me and telling me that if I did not give them two free nights worth of stay that they would write bad things all over the internet. I told them that I would give them two free nights since they convinced me that we gave them the wrong directionsI later found out that was not true. They simply went to the wrong villa, thought it was nicer, then made a huge number of incorrect assumptions, and have not let this go, even when I have explained to them over and over how their assumptions were incorrect. From the very beginning *** and her college friends have done is try to get a free vacation out of this, or they will try to smear my name. In the end, they stayed at a much nicer and newer villa than the one they requested, but are angry because I did not give them a free vacatiuon. I am very proud of our A+ rating with the Revdex.com, and my goal is to always give the best service, and give refunds to make the clients happy when necessary. When a client accidentally goes to the wrong villa, then demands to have that villa instead, and get a full refund, or they will smear my name, I have an issue with that.http://tbdrentals.net/aakauai/princeville156/princeville (Unit they stayed in) ThanksBob D***TBD RentalsRevdex.com A+ Rating!Kauai ExpertsMember IATA and ClIA317/627-(Call anytime)

We recently rented a vacation property on Kauai, Hawaii from MrBob D***, President of TBD RentalsIt was rented from July 21-28, The property was rented by MrD*** and is owned by Ms*** **
The property was marketed as such:
“Gorgeous br luxury ocean view home! Extra's include fruit tree's everywhereBoogie boards, beach chairs, golf equipment, surf boards, bicycles, burner grilldining area's person and personOutside ding moreKiahuna Beach blockscount bedsheetsOnly $weekly! Poipu***”
The address of the house was not provided prior to MrD*** receiving paymentOnce payment was received no property address was provided, but I was then told that the address would be emailed one week prior to arrivalPerhaps tellingly, when MrD*** first attempted to bill my credit card the charges were denied by the credit card company as a fradulent businessBut I niavely approved the charges on good faith
When I expr

On Saturday Oct 29th Two Men and a Truck arrived at the property at *** *** *** ** *** *** **
My brother *** *** talked with one of the individuals and signed the contract We then showed the movers around the house and discussed what was to be moved
One of the movers made a comment about there being a lot of boxes
They started working in the living first then moved to the first bedroomI was upstairs packing with my brother when one of the individuals called himHe then went downstairs to talk to the mover,
A few minutes later my brother called meI went downstairs and my brother stated they cannot do the moveI asked why and one of the movers said "you have bed bugs" he then lifted the mattress and pointed to what he said were carcasses and then pointed to one singular point on the mattress and said this is a "larva" I said a larva would be moving and what you are pointing at is stationaryIt looked like a piece of dust to me
They said they canno

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First off, I would like to point out that we are not college students, we are student doctors in a professional program.  I spent a lot of my time specifically searching for a particular vacation rental which fit all of our needs.  We found exactly what we were looking for at $275 per night.  On the VRBO the advertisement says it is 4 bedroom, 3 bathroom and has a loft with an extra living space. When I placed my call on January 21 at 8:25am to the business, the owner Bob, told me the house was available, and I told him I would call him back to check with my friends and I promised to call back as soon as possible. At 11:00am only one and half hours laters I called back and paid the $900 deposit to hold unit 7B. He never told me it became unavailable, and how is it that within 1.5 hours the property became unavailable? I called again 10 min later to just ask a few more details about the house. My calling history on my cell phone is attached. Since our phone call we never communicated ever again, I was emailed contracts and other paperwork and signed and payed for everything without any hesitation. Bob claims that he told me the property became unavailable, but if it truly was I would have requested a link with photos and additional info to see the other property. I was very particular about the house we needed for our vacation so I would have been meticulous to find out about this supposed other property he upgraded us to. When we arrived to Kauai to the wrong house I was really worried because it did not match the ad/ photos of the house I thought I paid for. The house we arrived to was unit 8 and was a 3 bedroom 2 bathroom and had a different price on the VRBO ad for $175-193. The next morning when I called the company they gave me a run around and did nothing to help me. Bob was impossible to get a hold of and supposedly no one in their company to could me except Bob. Once Bob did contacted me he did nothing to help and did not believe me and said we got an upgrade but instead my group struggled because instead of having 4 bedrooms and 3 bathrooms we only had 3 bedrooms and 2 bathrooms. I even emailed him where we were supposed to be staying and all the math for a fair refund and he still would not do anything to help. Below is the math to support our findings. I have also attached images of your specific ads on VRBO in case you try to say that we are "making this stuff up" again, as you did when you gave us the run around on the phone last Saturday.First Quote you sent me for weekly rate (7 nights) for unit 7B @ $256.42/night$1795.00  rent  $290.82   tax/fee  $375.00   Cleaning fee$2460.82Second Quote you sent me for correct number of nights (10 nights) for unit 7B @ $256.42/night"Sorry.  Sent you the weekly rate." -bob $2564.29  10 nights  $394.02  tax/fee  $375.00  Cleaning fee    $49.00  Damage waiver  (No damage deposit)$3382.31Third Quote you sent me for correct number of nights (10 nights) for unit 7B with the discount I requested because we were staying for more than a week and I explained we were student doctors and would really appreciate a discount. Which you then gave us @ 227.85 per night.$2278.57  Rent $355.69   tax $375.00   Cleaning fee   $49.00   Damage waiver$3058.26This third quote is the one we agreed on which was for unit 7B @ 227.85/night.While above is what we agreed on based on receiving unit 7B, below is what we have found for unit 8:Current range of rates Unit 8:$1,700.00-$1,930.00 for 10 nights (base rate without fees found on VRBO ad)The difference price of unit 7B and unit 8= 2278.57-1700= 578.57 Assuming we would have gotten the same ~10% discount on unit 8 $1700x.90(10% discount)= $1530.00Our total for unit 8 should be $1530 for 10 nights @153/nightTherefore, overall you have overcharged us by:2278.57-1530= 748.57Below is the math to support our findings. I have also attached images of your specific ads on VRBO in case you try to say that we are "making this stuff up" again, as you did when you gave us the run around on the phone last Saturday.First Quote you sent me for weekly rate (7 nights) for unit 7B @ $256.42/night$1795.00  rent  $290.82   tax/fee  $375.00   Cleaning fee$2460.82Second Quote you sent me for correct number of nights (10 nights) for unit 7B @ $256.42/night"Sorry.  Sent you the weekly rate." -bob $2564.29  10 nights  $394.02  tax/fee  $375.00  Cleaning fee    $49.00  Damage waiver  (No damage deposit)$3382.31Third Quote you sent me for correct number of nights (10 nights) for unit 7B with the discount I requested because we were staying for more than a week and I explained we were student doctors and would really appreciate a discount. Which you then gave us @ 227.85 per night.$2278.57  Rent $355.69   tax $375.00   Cleaning fee   $49.00   Damage waiver$3058.26This third quote is the one we agreed on which was for unit 7B @ 227.85/night.While above is what we agreed on based on receiving unit 7B, below is what we have found for unit 8:Current range of rates Unit 8:$1,700.00-$1,930.00 for 10 nights (base rate without fees found on VRBO ad)The difference price of unit 7B and unit 8= 2278.57-1700= 578.57 Assuming we would have gotten the same ~10% discount on unit 8 $1700x.90(10% discount)= $1530.00Our total for unit 8 should be $1530 for 10 nights @153/nightTherefore, overall you have overcharged us by:2278.57-1530= 748.57Although I would be happy with the $748.57 refund it does not cover the inconvenience during our vacation. 
Regards,
[redacted]

Its very difficult to respond to so many mis-truths and exaggerations.  I don't know where to start or even finish.  The client showed up at the wrong villa, and wanted that villa instead of the villa that they agreed to.  They were upset, because that they thought that was the villa they were supposed to be in.  It was a totally unrelated unit.  I told Ms. [redacted] that we had an identical villa right off the bat.  In fact, Mauna kai 8 where they stayed is much nicer and newer than the villa they originally requested that got booked.  Both Mauna kai 7b and Mauna kai 8 have 3 bedrooms and a loft and Ms. [redacted] knows this.  It has been totally renovated.   The price of Mauna Kai 7b and Mauna Kai 8 is the same price.  $1795 plus tax and cleaning for both.  The same price that is online is the same price they were charged.  Again, they never saw Mauna Kai 7b which was their original request.  The villa they stayed in is much newer and nicer.  I was talking to Ms. [redacted] on the phone after she arrived, but handed me to two other people after about a two minute conversation.  I then talked to her other friends for 45 minutes, trying to explain to them that the villa they accidentally went to is not the villa they orginally requested.  I offered two nights free while they were in Kauai.  Not because we did anything wrong, but because we take pride in our customer service and our A+ rating with the Revdex.com.  It is Ms. [redacted], not myself, that has not been accessible.  I called Ms. [redacted] multiple times, including the next day, and three times in the last few days to offer a refund for their dis-satisfaction.   Outside of the 2 minute conversation, then handing me to her friends, I have been unable to reach her, or receive a call back.  I have the phone records.