Travel Consultants Unlimited

Initial Business Response /* (1000, 5, 2015/08/06) */
Contact Name and Title: *** *** /Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ameritech.net
Please be advised there was a mishap and when Ms*** arrived at her hotel it was not paidI apologized for that problem
that occurredA letter was sent to Ms*** on her arrival back to the US explaining *** *** intention to refund Ms*** for the hotelI received MsFowlers hotel receipt in July
a refund will go out to Ms*** end of August to first week in September
Initial Consumer Rebuttal /* (3000, 7, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response given by ***The word "mishap" doesn't explain what happened to the payments sent in advance and paid in full by March 16,for the trip to *** AND why the resort was not paid in advance of our arrival on Saturday June 6, AND why the resort wasn't paid on Monday June 8, She was contacted and made aware of our predicament on June And why the resort wasn't paid by Wednesday June 10, 2015, our final night at the resort
I've already waited eight weeks for a refund and feel her response is another delay tactic
PLEASE DO NOT LET THIS HAPPEN TO ANYONE ELSE!
The hotel receipt for $covers three nights, Monday June 8, Tuesday June 9, Wednesday June paid via credit cardThe credit card bill includes a foreign transfer fee *** *** ** of $
I also included resort document for Saturday June and Sunday June 7, showing charges of $routed from ***, room *** to room *** and paid by *** *** on June Those charges were reimbursed to him
I expect a full refund of $for five nights at the resort
Final Business Response /* (4000, 16, 2015/09/03) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@yahoo.com
Ms*** sent me her receiptThe amount the hotel charged Ms*** will be refunded to her
It will take additional time to refund Ms*** due to additional funding needed
Final Consumer Response /* (4200, 18, 2015/09/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm waiting to receive my payment in full as stated earlier
No further comments are necessary from *** ***