Travel Express

Initial Business Response / [redacted] (1000, 9, 2015/09/03) */ On Friday, the 19th of June, the consumer called into the officeHe told me the beaches were not white and the water was not blue and he wanted to moveI asked him what color the sand was and what color the ocean wasHe thought I was being smart with him and told me not toI told him I needed to call Fun Jet and would get back to himI spoke to Fun jet and they have to call me back after they do their researchThe consumer purchased no travel insuranceFun Jet called Saturday morning and [redacted] was hereThe hotel agreed to move him for $He told them we would pay for itWe declined thatWe would not pay for him to change [redacted] told the Fun Jet agent that we didn't even know if the water would be blue enough or sand white enough so why would we agree to do this? As far as the toilet flooding and things like that, I didn't know about that until he wrote about it in the letterI never spoke to him, I dealt with his wife the entire timeThe Dominican Republic is in the CaribbeanHis budget was $3,and we pushed it up because he had adults traveling to the Caribbean in the summer timeI got it to $4,When he returned, he sent me the letterI forwarded it to Fun Jet VacationsThey have to research the details of the complaint and came back around August 18th with a night refund of each room of $I forwarded that to him on August 20thHe replied "Please be informed there is no decision at this time" and notified us of his complaint with Revdex.comWe have not had any correspondence since the 20th of August Immediately after he got back and sent me the first letter, he threatened legal action, therefore correspondence was cut offHis letter was still sent to Fun Jet Traveling, in general; White sand and Blue water is not something anyone can ever guaranteeRight now, the Caribbean is dealing with Seaweed issues; Mounds and piles of itChange is constantWhen I contacted Fun Jet and notified them that the consumer was not happy with the sand not being white and water not being blue, they asked me what color the consumer thought it was Internet service was also available to the consumer at his cost