Travel Gurus

Complaint: ***
I am rejecting this response because: I was informed on July 8, that my flight and hotel receipts were ACCEPTED and being processedThe manager stated in his email that I should see the reimbursement next week.Thats when a "fake" account user of *** posted a negative review about Travel Gurus, and out of all the clients that it could be because they are an award wining company, the situation was close to mine so they assumed it was me with out any proper documentation proving that it was in fact myself who wrote itThe manager proceeds to call me a liar and is with holding reimbursement because of this negative reviewI agreed to sign a form saying I would not post a negative review about their prestige companyPeople aren't entitled to their opinions apparently, the manager truly does go out of his way to make sure no one can post negative reviews about their company.The manger has never once called myself about the situation, when the *** review was posted online I asked him to call me asap because I was not able to get ahold of him and wanted to sort this situtation out, only via email he replied he was out of the country and would contact me Monday when he was backno call. I never singled out a single employee of Travel Gurus by name callingYes I used inappropriate language during verbal conversations with them over the phone because I am very upset about how they are handling it. I also NEVER posted a single review about the company, I meant I have simply exhausted the resources of trying to contact Travel Gurus to resolve this conflictAs it is going nowhere and I get the same response from them every time"Waiting for *** to remove the post". My food and "beverages" were 100% NON-ALCOHOLIC I would like to state that this was my first international flight on my ownYou have ruined the experience of travelling for me and I will be sure to triple check the documents next time, but for this situation I was very excited and all I seen was Sydney, I know it was an honest mistake by the travel guru, but it is her jobIt was an overlook on my part.
Sincerely,
*** ***

Hi ***Again we thank you for the feedbacks You booked a round trip flight with us that you reviewed prior to booking and approved itThen you received an invoice with the same information to reviewSigned it and returned it to us Although many of our clients book open jaw
flights,(into one city, out of another), we did feel as this was something that we needed to help compensate even though it was approved and confirmed twice by you We right away went to work and got you money back from the airline for the unused portion of your flight, refunded directly to you You then asked to be reimbursed for the flight, hotel, food & drinks you consumed for the extra day you stayed in Sydney to catch the next flight or you threatened you would leave us bad reviews everywhereCalling our agents names, even when the manager stepped in you still to try to resolve the issues you continued to swear and make threats towards us Our manager was willing to go above and beyond our obligation and try to make you a happy client Your request for reimbursement was denied as the documents provided were not validYou choose to continue to threaten us with bad reviews and possibly made fake reviews online Although you have used every avenue of reviews and now Revdex.com to threaten and bully us into paying you for your accommodations including alcoholic drinks and food you consumed, we are unable to reimburse you for these incidental charges that can not be validatedWe went above and beyond to insure you were reimbursed for the flight portion not usedWe understand that you will continue to seek all avenues and channels to express your feedback with us, using our almost perfect and award winning reputation to get us to pay for costs not obligated by us Although we truly value our great online feedback and reputation, we understand that you will continue to use all means to bully or defame our great companyWe will continue to provide exceptional service and prices to our clients, winning national awards for our service excellence. Our invitation to you to arrange a resolution directly with our manager is still openAll fake feedback would need to be removed to continue to move forward with going beyond our obligation to assist you the best we canThank you

Hi ***Again we thank you for the feedbacks You booked a round trip flight with us that you reviewed prior to booking and approved itThen you received an invoice with the same information to reviewSigned it and returned it to us Although many of our clients book open jaw
flights,(into one city, out of another), we did feel as this was something that we needed to help compensate even though it was approved and confirmed twice by you We right away went to work and got you money back from the airline for the unused portion of your flight, refunded directly to you You then asked to be reimbursed for the flight, hotel, food & drinks you consumed for the extra day you stayed in Sydney to catch the next flight or you threatened you would leave us bad reviews everywhereCalling our agents names, even when the manager stepped in you still to try to resolve the issues you continued to swear and make threats towards us Our manager was willing to go above and beyond our obligation and try to make you a happy client Your request for reimbursement was denied as the documents provided were not validYou choose to continue to threaten us with bad reviews and possibly made fake reviews online Although you have used every avenue of reviews and now Revdex.com to threaten and bully us into paying you for your accommodations including alcoholic drinks and food you consumed, we are unable to reimburse you for these incidental charges that can not be validatedWe went above and beyond to insure you were reimbursed for the flight portion not usedWe understand that you will continue to seek all avenues and channels to express your feedback with us, using our almost perfect and award winning reputation to get us to pay for costs not obligated by us Although we truly value our great online feedback and reputation, we understand that you will continue to use all means to bully or defame our great companyWe will continue to provide exceptional service and prices to our clients, winning national awards for our service excellence. Our invitation to you to arrange a resolution directly with our manager is still openAll fake feedback would need to be removed to continue to move forward with going beyond our obligation to assist you the best we canThank you

This client has threaten us with legal action and has posted defaming comments and reviews anywhere they can calling our agents names and insults.? Simply put if this client called us during regular business hours she would have been assisteddays after the London bombimgs and when she is in
another country trying to change an unchangable ticket*** ***? had advised her that she could not change the ticket as it's not changeable as per our invoice as well.? *** *** ** *** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** ***? We have apologized and tried to help with what we can as a third party small company in which the big companies would never help.? ** ***? *** *** *** *** *** *** *** *** ** *** *** *** ** ** *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** ** *** *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** ** *** *** *** *** *** ***If ***? wants to *** *** *** *** ***? she can claim upto $in yes "goodwill" credit.? ? Travel Gurus team?

Complaint: [redacted]
I am rejecting this response because: I was informed on July 8, 2016 that my flight and hotel receipts were ACCEPTED and being processed. The manager stated in his email that I should see the reimbursement  next week.Thats when a "fake" account user of [redacted] posted a negative review about Travel Gurus, and out of all the clients that it could be because they are an award wining company, the situation was close to mine so they assumed it was me with out any proper documentation proving that it was in fact myself who wrote it. The manager proceeds to call me a liar and is with holding reimbursement because of this negative review. I agreed to sign a form saying I would not post a negative review about their prestige company. People aren't entitled to their opinions apparently, the manager truly does go out of his way to make sure no one can post negative reviews about their company.The manger has never once called myself about the situation, when the [redacted] review was posted online I asked him to call me asap because I was not able to get ahold of him and wanted to sort this situtation out, only via email he replied he was out of the country and would contact me Monday when he was back... no call. I never singled out a single employee of Travel Gurus by name calling. Yes I used inappropriate language during verbal conversations with them over the phone because I am very upset about how they are handling it. I also NEVER posted a single review about the company, I meant I have simply exhausted the resources of trying to contact Travel Gurus to resolve this conflict. As it is going nowhere and I get the same response from them every time. "Waiting for [redacted] to remove the post". My food and "beverages" were 100% NON-ALCOHOLIC.  I would like to state that this was my first international flight on my own. You have ruined the experience of travelling for me and I will be sure to triple check the documents next time, but for this situation I was very excited and all I seen was Sydney, I know it was an honest mistake by the travel guru, but it is her job. It was an overlook on my part.  
Sincerely,
[redacted]

This client has threaten us with legal action and has posted defaming comments and reviews anywhere they can calling our agents names and insults. Simply put if this client called us during regular business hours she would have been assisted.10 days after the London bombimgs and when she is in...

another country trying to change an unchangable ticket. [redacted] had advised her that she could not change the ticket as it's not changeable as per our invoice as well. [redacted] We have apologized and tried to help with what we can as a third party small company in which the big companies would never help. [redacted] [redacted]If [redacted] wants to [redacted] she can claim upto $500 in yes "goodwill" credit.  Travel Gurus team