Travel Haus of St Louis

Complaint: [redacted] I am rejecting this response because: We feel it was travel Haus's error and not funjets...we cleary stated that we wanted to leave for home on Saturday night not Friday night and travel Haus failed to deliver on that request...we didn't check our itineraries as closely as we should have but that doesn't excuse travel haus from booking the wrong flight and we trusted them to get us there and back at the times we requested..thank you Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:We were completely unaware of any number in case of any issues that might have arouse otherwise we would have used such numberSo not only did Travel Haus Fail to book the correct dates of Travel they also failed in providing us with any information in case of any travel issues.With that being said $will not satisfy myself nor my travel guest who had to endure a night of sleeping on an airport floor.I think the best solution would be a travel refund for the flight and hotel Sincerely, [redacted] ***

February 7, Revdex.com NBroadway, Suite StLouis MO RE: [redacted] & [redacted] The two fore mentioned reference numbers should be cross referenced as they were all on the same itineraryIt is a company policy not to refund any client for missed flights All documents we provided clearly stated the proper dates of travelTravel Haus stands firm on giving all the passengers $voucher as an act of good faith effort to maintain a favorable customer relationWe consider this case resolved but will assist with any addition information if needed Sincerely, [redacted] President [redacted]