Revdex.com Long Island, Nassau and Suffolk Counties [redacted] Re: Booking [redacted] [redacted] ** [redacted] [redacted] US AIR Dear [redacted] , Thank you for forwarding the comments of [redacted] regarding a flight delay that occurred during her vacation in March of We appreciate the opportunity to reply to all customer comments we receive In reviewing the details surrounding the occurrence on March **, 2014, [redacted] was due to depart on US Air flight from Cancun to Philadelphia at 110p – 633p and scheduled to connect to US Air flight from Philadelphia - Providence at 850p – 955pAccording to [redacted] , the US Air Supervisor I spoke with this morning, she advised that Cancun to Philadelphia flight on was delayed due to severe weather occurring within the flight pathUS Airways, as with all airlines makes judgment calls that are solely focused on the safety of the passengers and crew, therefore the delay had been deemed necessaryI have confirmed with [redacted] of US Airways, unfortunately, they do not cover hotel expenses for weather related delaysWeather is unfortunately not a controllable factor that impacts air travel; however, we do offer an optional cancellation for any reason policy for all customers as an additional costI mention this because this policy has a rider that will protect passengers that are affected by lengthy ground delays that are beyond anyone’s controlThis option is offered at the time of booking but in this case had been declinedIt would have helped with hotel expense [redacted] had to pay for in PhiladelphiaI have taken from US Airways website their statement that clarifies this policyFor your records, this information can be found at [redacted] ‘US Airways will not provide hotel accommodations when a flight is cancelled or causes a missed connection due to circumstances beyond our control, such as weather or Air Traffic Control decisions.’ To touch on the communication issue between US Airways and [redacted] ***, Travel Impressions does not have the ability to research or comment on if communication was received or why there has not been a response [redacted] of US Airways was advised that this occurred and has communicated this to the Customer Relations department at US Airways as well as her SupervisorThe contact information received is listed below and is also found on US Airways websiteThe communication we received had not provided a contact email for USAirways that was used so I thought it useful to include all communication sources to verify this is where in fact it had been sent to [redacted] In closing, we would certainly like to apologize that [redacted] had experienced this delayWe can appreciate the frustration this can cause and know how hard making those last minute arrangements can be when things are uncertainWe sincerely appreciate the opportunity to service the [redacted] family’s vacation needs and look forward to welcoming them on their next vacation Sincerely, Travel Impressions [redacted]
Revdex.com Long Island, Nassau and Suffolk Counties [redacted] Re: Booking [redacted] [redacted] ** [redacted] [redacted] US AIR Dear [redacted] , Thank you for forwarding the comments of [redacted] regarding a flight delay that occurred during her vacation in March of We appreciate the opportunity to reply to all customer comments we receive In reviewing the details surrounding the occurrence on March **, 2014, [redacted] was due to depart on US Air flight from Cancun to Philadelphia at 110p – 633p and scheduled to connect to US Air flight from Philadelphia - Providence at 850p – 955pAccording to [redacted] , the US Air Supervisor I spoke with this morning, she advised that Cancun to Philadelphia flight on was delayed due to severe weather occurring within the flight pathUS Airways, as with all airlines makes judgment calls that are solely focused on the safety of the passengers and crew, therefore the delay had been deemed necessaryI have confirmed with [redacted] of US Airways, unfortunately, they do not cover hotel expenses for weather related delaysWeather is unfortunately not a controllable factor that impacts air travel; however, we do offer an optional cancellation for any reason policy for all customers as an additional costI mention this because this policy has a rider that will protect passengers that are affected by lengthy ground delays that are beyond anyone’s controlThis option is offered at the time of booking but in this case had been declinedIt would have helped with hotel expense [redacted] had to pay for in PhiladelphiaI have taken from US Airways website their statement that clarifies this policyFor your records, this information can be found at [redacted] ‘US Airways will not provide hotel accommodations when a flight is cancelled or causes a missed connection due to circumstances beyond our control, such as weather or Air Traffic Control decisions.’ To touch on the communication issue between US Airways and [redacted] ***, Travel Impressions does not have the ability to research or comment on if communication was received or why there has not been a response [redacted] of US Airways was advised that this occurred and has communicated this to the Customer Relations department at US Airways as well as her SupervisorThe contact information received is listed below and is also found on US Airways websiteThe communication we received had not provided a contact email for USAirways that was used so I thought it useful to include all communication sources to verify this is where in fact it had been sent to [redacted] In closing, we would certainly like to apologize that [redacted] had experienced this delayWe can appreciate the frustration this can cause and know how hard making those last minute arrangements can be when things are uncertainWe sincerely appreciate the opportunity to service the [redacted] family’s vacation needs and look forward to welcoming them on their next vacation Sincerely, Travel Impressions [redacted]