Sickness is a covered reason for cancellation if it occurs before departure on your trip, requires medical treatment at the time of cancellation... resulting in medically imposed restrictions, as certified by a legally qualified physician,) and prevents your participation in the trip. The effective date of the plan is 1/30/16. The original medical documentation we received indicated the insured was medically unable to travel as of 12/14/15. We advised the insured that pre-existing conditions are excluded under the plan and with the medical we had on file, the claim was not payable. The insured had the physician submit additional documentation. We reached out to the physician to clarify and received additional medical documentation on 12/13/16. With this documentation, we completed the claim review. Payment of $1288.38 was mailed to the insured on 12/15/16. We apologize for the frustration encountered.
Complaint: [redacted] I am rejecting this response because: TravelInsured failed to respond the the letter from my counsel with [redacted] TravelInsured also failed to acknowledge that under the American Disability Act, policies are to be adjusted /changed when service animals are involved I requested their policy on service animals with no response Please provide me with that information as I represent one of thousands of individuals that require air transportation with their caninesAlso, [redacted] does not offer choice of insurersThis is my first experience flying with [redacted] and my first time purchasing travel insurance There is no customer support representative available from TravelInsured when purchasing the insurance It is not with malicious intent that I have filed this claim The critical illness that my canine experienced was unexpected My canine is my companion, my protector, and my family He is allowed in any establishment, and is always by my side I have engaged numerous members of dog organizations that have contacted other travel insurance companies who confirmed that with a veterinarians statement of the canine's illness, which you have on file, the claim would be paid Your policy is discriminatory Sincerely, [redacted]
Complaint: I am rejecting this response because we submitted the proper paper work for her My Dris the one who put a note to them stating it was a medical condition I on the other hand put the nervous condition due to my lack of knowledge in the health care As I stated earlier we are still under going the medical condition treatments They feel she was having what they call MVP I don't appreciate them belittling my daughters condition due to them not wanting to pay a claim The Dr's note we provided stated a Medical Condition period not anything different there fore there needs have been met and they need to provide us with the proper payment we requested Sincerely, Sean Kidwell ###-###-####
We have paid this claim after reviewing additional information the insured sent to us on 1/13/
Sickness is a covered reason for cancellation if it occurs before departure on your trip, requires medical treatment at the time of cancellation... resulting in medically imposed restrictions, as certified by a legally qualified physician,) and prevents your participation in the trip. The effective date of the plan is 1/30/16. The original medical documentation we received indicated the insured was medically unable to travel as of 12/14/15. We advised the insured that pre-existing conditions are excluded under the plan and with the medical we had on file, the claim was not payable. The insured had the physician submit additional documentation. We reached out to the physician to clarify and received additional medical documentation on 12/13/16. With this documentation, we completed the claim review. Payment of $1288.38 was mailed to the insured on 12/15/16. We apologize for the frustration encountered.
Complaint: [redacted] I am rejecting this response because: TravelInsured failed to respond the the letter from my counsel with [redacted] TravelInsured also failed to acknowledge that under the American Disability Act, policies are to be adjusted /changed when service animals are involved I requested their policy on service animals with no response Please provide me with that information as I represent one of thousands of individuals that require air transportation with their caninesAlso, [redacted] does not offer choice of insurersThis is my first experience flying with [redacted] and my first time purchasing travel insurance There is no customer support representative available from TravelInsured when purchasing the insurance It is not with malicious intent that I have filed this claim The critical illness that my canine experienced was unexpected My canine is my companion, my protector, and my family He is allowed in any establishment, and is always by my side I have engaged numerous members of dog organizations that have contacted other travel insurance companies who confirmed that with a veterinarians statement of the canine's illness, which you have on file, the claim would be paid Your policy is discriminatory Sincerely, [redacted]
Complaint: I am rejecting this response because we submitted the proper paper work for her My Dris the one who put a note to them stating it was a medical condition I on the other hand put the nervous condition due to my lack of knowledge in the health care As I stated earlier we are still under going the medical condition treatments They feel she was having what they call MVP I don't appreciate them belittling my daughters condition due to them not wanting to pay a claim The Dr's note we provided stated a Medical Condition period not anything different there fore there needs have been met and they need to provide us with the proper payment we requested Sincerely, Sean Kidwell ###-###-####