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Description: Travel Agencies
Address: 15083 Flagstaff Ave Ste A, Apple Valley, Minnesota, United States, 55124-4534
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I am happy to report that we have reached a mutually acceptable resolution with [redacted] regard her complaint filed with you I am copying [redacted] and the agent involved on this email Please reach out to [redacted] to confirm that the matter has been settled amicably.Best regards,***
Dear ***; First of all, I offer my apologies that the complainant had difficulties with [redacted] *** [redacted] left our employment in to pursue an opportunity with the complainant At that time, she elected to continue with Travel Leaders, as an Independent Contractor As an Independent Contractor, she in essence operating her own businessI have been in contact with [redacted] today, and she assures me that she will forward a letter of apology to the complainant by the end of the dayIf you have any questions or concerns, please let me know Thank you [redacted] *** V [redacted] ***, President/General ManagerTRAVEL LEADERS [redacted] , Inc.Mason,OH; Fort Thomas, KY###-###-#### ###-###-#### [redacted] We get you! We get you there! You travel Better.WE get your passion for travel and the experiences you are dreaming of visit our online magazine - [redacted]
The Nucleus Cafe L.L.Chas a weekend policy of no pickups on the weekend for any customer. This policy has been in effect for more than years and does not single anyone out but is designed to meet the needs of in-house customers because demand is so high during those times. We do allow pickups on wend-fridays unless again we are overwhelmed and cannot get a pickup order done in a reasonable time. We certainly would never single one person. I spoke with the person who issued this complaint and explained our policy. He then used profanity towards us and threatened to call the Revdex.com and sue us which at that point we disconnected the call. We will be passing this complaint on to our legal team and if we feel that he continues to harass us by not giving him take out food on the weekend we will pursue legal actions against this individual.Sincerely, [redacted] owner/operator
On Thu, Feb at 11:AM , *** *** ***> wrote:I called Travel leaders, and they agreed to give me our $back, and were very nice about it.I can’t find my complaint on your site, to write that this was settled, and that we are happy that the company was nice about their
mistake. Thanks for your help in this matter, ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
The Nucleus Cafe L.L.Chas a weekend policy of no pickups on the weekend for any customer.? This policy has been in effect for more than years and does not single anyone out but is designed to meet the needs of in-house customers because demand is so high during those times.? We do
allow pickups on wend-fridays unless again we are overwhelmed and cannot get a pickup order done in a reasonable time.? We certainly would never single one person.? I spoke with the person who issued this complaint and explained our policy.? He then used profanity towards us and threatened to call the Revdex.com and sue us which at that point we disconnected the call.? We will be passing this complaint on to our legal team and if we feel that he continues to harass us by not giving him take out food on the weekend we will pursue legal actions against this individual.Sincerely,*** ** ***
owner/operator
[redacted]In reference to your letter of November 3, 2014:I would suggest you look at your own records. I talked with one of your people and shared that we forconfidentiality reasons do not discuss anyone's records with anyone other than the client. In this caseplease know...
that:1. We have made numerous responses to this customer.2. Everything has been in writing and has been as prompt as possible.3. This customer sent in writing that she no longer would talk with us that she was only going todeal with corporate office.With those things in consideration, I find your suggestion that we were "no response" to be veryinsulting. I called this same info into your office and thus there was a response that for privacy' will notdiscuss issues with anyone other than the customer.
Dear [redacted]; First of all, I offer my apologies that the complainant had difficulties with [redacted]. [redacted] left our employment in 2014 to pursue an opportunity with the complainant. At that time, she elected to continue with Travel Leaders, as an Independent...
Contractor. As an Independent Contractor, she in essence operating her own business. I have been in contact with [redacted] today, and she assures me that she will forward a letter of apology to the complainant by the end of the day. If you have any questions or concerns, please let me know Thank you. [redacted] V. [redacted], President/General ManagerTRAVEL LEADERS[redacted], Inc.Mason,OH; Fort Thomas, KY###-###-#### ###-###-####[redacted]We get you! We get you there! You travel Better.WE get your passion for travel and the experiences you are dreaming of …visit our online magazine - [redacted]
I am happy to report that we have reached a mutually acceptable resolution with [redacted] regard her complaint filed with you. I am copying [redacted] and the agent involved on this email. Please reach out to [redacted] to confirm that the matter has been settled amicably.Best...
regards,[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint:
Travel Leaders inflated the prices for car rentals when they booked an overseas vacation for us. The actual car rental prices were 401.45 and 134.70 for their commission for a total of 536.15. When the package was booked by Travel Leaders, they used vouchers for [redacted] Car Rental and we paid a total of 898.00 to Travel Leaders for those vouchers. I have no problem with his commission added to the rental price fees, but the price is the price. He claims that the reservation vouchers were booked by "estimate". While that is all well and good, the amount of approximately 341.00 that I paid to Travel Leaders needs to be refunded to me. Its the same as if I have work done on my house. The contractor writes an estimate for me, does the work and then charges me. If the price is lower than the estimate, I pay less. If the charges are more than the estimate, I pay more. These car rental charges were significantly less than what I paid to Travel Leaders and I expect to be refunded this amount. The money had to go somewhere. [redacted] didn't receive it and neither did I, so where did it go? Furthermore, is Mr. [redacted] doing this to his other clients without their knowledge? I really think this kind of incident needs to be investigated further.
In addition, Travel Leaders booked a scheduled tour for us to visit the [redacted] in the amount of 102.32 at 2 PM on Wednesday, August 14, 2014. Our train (which they also booked) from London did not arrive in Paris until 3:30 PM and by the time we got to our hotel, checked in, unloaded our luggage and headed to the museum, it was almost 5 PM. The museum closed at 5 that day so we were unable to visit this attraction which we paid for. Mr. [redacted] also refuses to refund this money.
Bottom line, I have attempted to work with Mr. [redacted] to resolve this matter and have repeatedly urged him to do the right thing. In my opinion, he has done everything he can to skirt the issue and avoid ta[redacted] responsibility for his business.
I am currently working with his corporate office to resolve this issue because he simply refuses to take responsibility for this. His correspondence to me has had a much similar tone to the correspondence you received from him.
Whatever assistance you can offer in this matter would be greatly appreciated.
Regards,
[redacted]
The $60 will be refunded to the customer.My business partner, [redacted], has spoken to the customer directly about the situation. [redacted] has told them they will be getting the refund.Our accounting department will send the refund by Monday.Thank you,Many thanks,[redacted]
Review: We booked a vacation through this company on June 10, 2014. Our vacation started 08/09/2014 and ended 08/20/2014. The travel agent repeatedly over charged us for car rental fees, booked us for activities to take place when were not even in the country where the event took place and refused to give us an itemized bill for every facet of the vacation (air fare, their fees, etc.) I addressed these issues as soon as I returned to the states on August 21, 2014. The business [redacted], continues to stall stating that he is researching with all of the vendors that were included in our booking. I have repeatedly asked him for a refund for the following as contained in our email correspondence below:
[redacted]:
Thanks for spea[redacted] with me earlier today. I was able to get copies of both vouchers and have attached them as you have requested. Please note that the upgrade charges for the [redacted] rental in the amount of 31.33 EU was for a GPS unit which we did request since our personal GPS unit did not work in the [redacted] rental car we had in the UK.
The voucher for Edinburgh to London was for $278.00 that we paid directly to you in the package cost. The actual cost of the rental was 107.34 GBP or 177.81 USD. Therefore, the amount owed to us is $100.19. Also, the fuel charge in the amount of 66.50 GBP was an item that we paid directly to [redacted] at pickup. This was charged to our credit card and is a correct item.
The [redacted] voucher for [redacted] to [redacted] was for $620.00 that we paid directly to you in the package cost. The actual cost of the rental was 184.18 EU or 242.95 USD. Therefore, the amount owed to us from the voucher is 377.05 USD.
The 600.00 EU drop fee also had a value added tax (VAT) attached to it in the amount of 126.27 EU, but 6.27 EU was for the GPS VAT. Therefore, 720.00 EU, which is 949.74 USD is the amount being disputed for the drop fee. Again, we are disputing this fee as it was never mentioned in our conversations with [redacted] and due to the description in the documentation provided to us by [redacted], clearly stating that the fee was included in the rate, we did not question it. Please see below:
DROPOFF FEE: AMOUNT=600.00 EUR GUARANTEEDIND=TRUE-0.00 EUR DESCRIPTION=LOCATION SERVICE CHARGE INCLUDEDINRATE=TRUE
Lastly, The [redacted] tour was 102.32 USD. The tour time was for 2 PM on Thursday, August 14, but we didn't get into [redacted] until 3:30 PM via Eurostar on this day as the train [redacted] booked us on was for a 12:01 PM departure time, putting us in [redacted] one and one half hours past the booked tour start time. Please see the voucher information below:
Location: / Location:
Central Paris, 1st arrondissement
November to March:
Cityrama office, 2 Rue des Pyramides, 75001 Paris
April to October:
Cityrama office, 214 Rue de Rivoli, 75001 Paris
Pick up your audio guide and museum entrance ticket from the meeting point. The closest metro stations are Tuileries (line 1), Palais Royal Musée du [redacted] (lines 1 and 7) and Pyramides (lines 7 and 14).
Tour Option Description: / Tour Option Description:
Audio tour departing at 2pm
Tour/Activity Language: / Tour/Activity Language:
English - Audio / English - Audio
In all the amount owed to us for the rental car voucher differences, the disputed drop fee and the VAT tax attached to the drop fee, together with the fee for the missed [redacted] tour is $1529.30 USD.
Sincerely,
[redacted]Desired Settlement: Total reimbursement for the amount stated above.
Business
Response:
[redacted]In reference to your letter of November 3, 2014:I would suggest you look at your own records. I talked with one of your people and shared that we forconfidentiality reasons do not discuss anyone's records with anyone other than the client. In this caseplease know that:1. We have made numerous responses to this customer.2. Everything has been in writing and has been as prompt as possible.3. This customer sent in writing that she no longer would talk with us that she was only going todeal with corporate office.With those things in consideration, I find your suggestion that we were "no response" to be veryinsulting. I called this same info into your office and thus there was a response that for privacy' will notdiscuss issues with anyone other than the customer.
Consumer
Response:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint: