For a bunk bed I ordered: The delivery was over the time window promised, and the bed had missing piecesI want to return it and get a refund
Order # XXXXXX
Item Name: White Beach House Adair Bunk Bed
Sku: 8011031-Room of Choice & Full Assembly-Twin over Full (1035)
Quantity:
Item Price: $1,
Delivery Upgrade = Room of Choice & Full Assembly
I ordered a bunk bed on 7/20/The site said it would ship in business days and freight transit would be an additional 10-business daysThe company failed to make the bed available within that time frameThe bed was delivered and the assembly person said that multiple parts are missingI called the customer service dept *** ***, ***@rosenberryrooms.com) and she said she'll look into it but that they cannot return furniture
Order placed in late June, guaranteed by July, has yet to be completedCustomer service does not answer phone/respond to emails, despite many tries
I ordered items from this company (order #XXXXXX) on June 29, I received the first item within daysI emailed first on July to inquire about the missing itemsThe next day, I received an email stating the missing hook would ship within weeksI re-emailed on July and got a response on August saying they would look into itNo email response yetI have left several voicemails, with no responses
The third item arrived today, with incorrect spelling of personalized nameI was guaranteed I would receive this item several weeks ago, as I need it for a baby party this weekendNo one answered the phone from the customer service department againI emailed this evening stating my concerns, and notified them I would be reaching out to the Revdex.com
My concern is that this company does not have an accessible customer service
Ordered a $2,bed and dresser set, didn't receive confirmation email or receipt with info on delivery dateCalled, left voicemail (no way to reach a person)EmailedFinally received an email back that said the receipt email probably went to my Spam (it didn't) and the bed would be delivered in 2-weeks Four weeks later, called and emailed again for an update on expected deliveryReceived an email saying the bed had been discontinued and my order cancelled Very disappointed with this company The bed I ordered is still shown as available on their website today, which means they are still offering to sell it to others even though they are telling me it's no longer availableAfter reading other reviews online, this appears to be a recurring problem with this companyThey take orders and make you wait weeks or months, then do not fulfill the orderI wonder if it's a scam to get your credit card data, or a money holding scheme to hold charges against you until they claim the item is no longer available and wait for you to demand a refund from your credit card companyEven if it's not a scam, I wasted a month waiting for a bed for my child that will not show up, and now I have to start all over again with another company
Ordered a product from this companya light fixture that cost almost my credit card was charged and no product was ever received
Order number on my purchase is XXXXXXXXX for a total of on November 25,The item is a light fixture My credit card was charged but I have received no product nor have I received an email of shipment notificationI have left about five voice mails and five emails No response at all!!! Would like the company to either return my money or send the productat the very least a return call would be a start
I spent with Rosenberry Rooms a week agoI have had no estimated delivery date for my merchandise, no response to my phone call or my email,
I spent with Rosenberry Rooms a week ago (Sunday, May 28, 2017)I purchased a set of bunk beds, a few accessories, and a trundle for below the bunk bedsThat evening, I received a very vague email that they had received my order, and they would let me know if they could not process itWhat? I waited a few days and then tried callingTheir phone service refers you to their email customer serviceNeither has responded, although I tried contacting them through bothI wanted to find out if my order will be filled, and whenAll of my bedding and linens (another supplier) have already arrived and are piled up in the kids roomNo one will respond to my inquiries, although they had no problem charging the $to my card!!
I placed an order on 3/1, got a conf email, but no delivery eta I've called and emailed several times with no response I want my money back
I placed an order on 3/1, got a conf email, but no delivery eta I've called and emailed several times with no response I want my money back
From: [email protected] mailto:[email protected] On Behalf Of Rosenberry Rooms
Sent: Wednesday, March 01, 6:PM
To: ***
Subject: RosenberryRooms.com: New Order # ***
Order #***
We received your order!
Please note
Orders may arrive in separate boxes, with no additional shipping charge
If we are unable to fulfill your order for any reason, we will let you know that too
We'll follow up with another email once your items are on their way
Sku:531lmi2bbl500r
Item: Classics Baby Blue Playtime Round Rug
Qty:
Subtotal: $
Ordered furnitureNo shipping dateCredit card charged Furniture discontinued
I did not get a shipping date from themIt took two emails for them to respondThey said furniture was discontinuedIn the meantime our credit card was chargedThey claim they will refund us
In searching them on internet it looks like they are closedSo why can you order furniture and why can they charge your card?????
This furniture company is a scam! Never delivered no one returns calls, or replies to emails
I purchased almost $worth of furniture They Never delivered I had contacted them on the phone and via email , correspondance of approxamately times in all, in addition to endless amounts of phone calls in which no one answers the only way I could get to talk to anyone in a resonable time frame is to pose as a new custome via chat on the website it self and then they had no choice but to speak to meWhen I told them I wanted to cancel my order and be refunded becasuse they did not fulfill the purchase they gave me the run arround , stating that meryl was the only one who can refund and she of course wasnt in on Mondays I have a papertrail of emails and also screen shots of the chats via online.I just want my money back as I used all I had saved up for my daughters furniture I am disabled and Widowed and just wanted to give my daughter a nice bedroom for all that she has been th
Product quality of Emma loft bed is substandard to what was promised and very poor customer service
I purchased an Emma loft bed with Rosenberry rooms on 11/24/with assembly servicesThis was delivered to me end of December after being back ordered for about two weeksWhen the *** technician came to assemble the bed in early January, the legs of the head and footboard cracked with application of insertsHe informed me that it was unsafe to continue buildingThis was communicated to Rosenberry rooms customer service who insisted that the said parts are not defectiveI had to get help from ***, the assembly company to convince them that the said parts are indeed defectiveThey then decided to send me just the legs despite my description that these legs are attached to the head and footboardThe replacement parts arrived and the technician came for the second time to assemble the bedHe reiterated that it was unsafe to complete the assembly with the original headboard
I would like to give Rosenberry Rooms a great reviewI ordered a moses basket folding standI had concerns with my order and immediately were contacted by *** and *** made sure that my item was shipped to me in a timely manner because I needed the item for an eventI never got the run aroundThey just helped me on the spotThey made sure to keep me posted every step of the wayI am grateful and appreciate the great costumer service
Thank you
The $shower curtain we ordered came with stains and a print errorCompany has made no response to multiple phone calls & emails
The $shower curtain we ordered came with stains and a print errorCompany has made no response to multiple phone calls & emailsWe rec'd the order for shower curtain order # XXXXXX-X) of design #13508-SHOCUR on Feb and noticed the problems the same dayI called, and emailed with photos the same dayI have had no responseI have tried multiple times to call, and left messagesI am never able to reach a live personI have left a comment on the company facebook pageI am asking for a replacementI have had no response at all
My order has not been delivered and no one with the store will answer my email, phone calls, or messages
I ordered a light switch plate on January 21, The order number is ***, and the cost was $plus $S/H Accustomed to receiving orders from other companies within two to seven days, I never received even a "shipped" emailOn February 4, 2017, I sent an email to Rosenberry Rooms requesting information on when I could expect my orderI received an automated response stating that someone would contact me within 1-business days, but no one did I have called five times in the last week, but never get a person to answer any extensionI have left three messages, but no one has returned my call
I believe their business has closed Negative reviews on *** and *** and I see on *** that their business has closed I had a very negative experience and they have my money and now I see that they are closed I guess that is why they will not return phone calls or emails I will file a dispute with my credit card company
I am requesting a refund of delivery/assembly charges for furniture because it was delayed by weeks and Rosenberry did not manage the situation
We purchased a children's bedroom set from Rosenberry for our year-old daughter's birthday (PO#***).We paid Rosenberry for delivery and assembly.On December 11th, we disassembled our daughter's old bed and removed all of her old furniture from her room to make way for delivery.Upon removing everything from the boxes when they were delivered on December 12th, we discovered critical pieces of the bed were missing.We promptly notified the delivery company and Rosenberry of the issue.The delivery company and Rosenberry asked us multiple times to double check that the pieces were missing, which we confirmed.No one could find the missing pieces and it was implied that we had simply overlooked them (the delivery company later found the missing boxes in their warehouse).Because of the missing bed pieces, the bed could not be assembled and we h
Purchased Item not received, Credit card charged
On January 5, 2017, I purchased a Pedal Plane from their website for $The website said the item was "In Stock" My credit card was charged immediately On January 14, 2017, I had received no follow-up, so I attempted to contact the company, and kept getting disconnected I then sent an email to their customer care I received an auto-reply days later I received a message that they would check into it and get back to me "asap" I have heard nothing I have contacted them by email several times since then, and also left messages on their customer care phone line, but nobody returns my call
When the delivery guys were setting up the bed it was discovered that the legs for the footboard were missingNo idea when or if we will get them
Purchase Date: 1/2/
Delivery Date: 1/29/
Order# XXXXXX
Product: White Morgan Sleigh Bed (full)
Product: White Morgan Storage Drawers
Product: Study Desk with Drawers - White
Payment Amount: approx $1,
Payment Method: debit card
Order was placed with set up on delivery optionWhen the delivery guys got to putting the bed together on 1/29/(yes a Sunday) they discovered that the legs for the footboard were missing, so instead of a set up bed we have a pile of partsMultiple attempts to call customer service end in two ways either you hit an option that lets you speak to someone about buying something from them, which I will never do again, or leaving a voicemail that in never returnedI've emailed customer service to which I receive an automated response saying they will get back to me within 1-but it's not been
We ordered a loft bunk bed & dresser set on 9/04/and we're told it would ship on 9/27/ We just received it 11/16/& it was damaged
On September 4th we made an online purchase from Rosenberry Rooms for the Stone Beach House Adair Full Size Loft Bed # No where on their website did it state that the item was backordered We didn't find out until days after our purchase was made We then got an email on 9/22/that our furniture was expected to ship from their warehouse on 9/27/ We then received an email on 10/02/stating that our furniture was being shipped but it would another 3-weeks for delivery I contacted them again 11/01/as we still had not heard anything and it had been weeks *** *** (Furniture Coordinator) emailed me that we would hear from them the next week It wasn't until 11/13/(Days later) the delivery company called to set up delivery for 11/16/ Upon arrival the delivery guys informed and showed me where the dresser
For a bunk bed I ordered: The delivery was over the time window promised, and the bed had missing piecesI want to return it and get a refund
Order # XXXXXX
Item Name: White Beach House Adair Bunk Bed
Sku: 8011031-Room of Choice & Full Assembly-Twin over Full (1035)
Quantity:
Item Price: $1,
Delivery Upgrade = Room of Choice & Full Assembly
I ordered a bunk bed on 7/20/The site said it would ship in business days and freight transit would be an additional 10-business daysThe company failed to make the bed available within that time frameThe bed was delivered and the assembly person said that multiple parts are missingI called the customer service dept *** ***, ***@rosenberryrooms.com) and she said she'll look into it but that they cannot return furniture
Order placed in late June, guaranteed by July, has yet to be completedCustomer service does not answer phone/respond to emails, despite many tries
I ordered items from this company (order #XXXXXX) on June 29, I received the first item within daysI emailed first on July to inquire about the missing itemsThe next day, I received an email stating the missing hook would ship within weeksI re-emailed on July and got a response on August saying they would look into itNo email response yetI have left several voicemails, with no responses
The third item arrived today, with incorrect spelling of personalized nameI was guaranteed I would receive this item several weeks ago, as I need it for a baby party this weekendNo one answered the phone from the customer service department againI emailed this evening stating my concerns, and notified them I would be reaching out to the Revdex.com
My concern is that this company does not have an accessible customer service
Ordered a $2,bed and dresser set, didn't receive confirmation email or receipt with info on delivery dateCalled, left voicemail (no way to reach a person)EmailedFinally received an email back that said the receipt email probably went to my Spam (it didn't) and the bed would be delivered in 2-weeks Four weeks later, called and emailed again for an update on expected deliveryReceived an email saying the bed had been discontinued and my order cancelled Very disappointed with this company The bed I ordered is still shown as available on their website today, which means they are still offering to sell it to others even though they are telling me it's no longer availableAfter reading other reviews online, this appears to be a recurring problem with this companyThey take orders and make you wait weeks or months, then do not fulfill the orderI wonder if it's a scam to get your credit card data, or a money holding scheme to hold charges against you until they claim the item is no longer available and wait for you to demand a refund from your credit card companyEven if it's not a scam, I wasted a month waiting for a bed for my child that will not show up, and now I have to start all over again with another company
Ordered a product from this companya light fixture that cost almost my credit card was charged and no product was ever received
Order number on my purchase is XXXXXXXXX for a total of on November 25,The item is a light fixture My credit card was charged but I have received no product nor have I received an email of shipment notificationI have left about five voice mails and five emails No response at all!!! Would like the company to either return my money or send the productat the very least a return call would be a start
I spent with Rosenberry Rooms a week agoI have had no estimated delivery date for my merchandise, no response to my phone call or my email,
I spent with Rosenberry Rooms a week ago (Sunday, May 28, 2017)I purchased a set of bunk beds, a few accessories, and a trundle for below the bunk bedsThat evening, I received a very vague email that they had received my order, and they would let me know if they could not process itWhat? I waited a few days and then tried callingTheir phone service refers you to their email customer serviceNeither has responded, although I tried contacting them through bothI wanted to find out if my order will be filled, and whenAll of my bedding and linens (another supplier) have already arrived and are piled up in the kids roomNo one will respond to my inquiries, although they had no problem charging the $to my card!!
I placed an order on 3/1, got a conf email, but no delivery eta I've called and emailed several times with no response I want my money back
I placed an order on 3/1, got a conf email, but no delivery eta I've called and emailed several times with no response I want my money back
From: [email protected] mailto:[email protected] On Behalf Of Rosenberry Rooms
Sent: Wednesday, March 01, 6:PM
To: ***
Subject: RosenberryRooms.com: New Order # ***
Order #***
We received your order!
Please note
Orders may arrive in separate boxes, with no additional shipping charge
If we are unable to fulfill your order for any reason, we will let you know that too
We'll follow up with another email once your items are on their way
Sku:531lmi2bbl500r
Item: Classics Baby Blue Playtime Round Rug
Qty:
Subtotal: $
Ordered furnitureNo shipping dateCredit card charged Furniture discontinued
I did not get a shipping date from themIt took two emails for them to respondThey said furniture was discontinuedIn the meantime our credit card was chargedThey claim they will refund us
In searching them on internet it looks like they are closedSo why can you order furniture and why can they charge your card?????
This furniture company is a scam! Never delivered no one returns calls, or replies to emails
I purchased almost $worth of furniture They Never delivered I had contacted them on the phone and via email , correspondance of approxamately times in all, in addition to endless amounts of phone calls in which no one answers the only way I could get to talk to anyone in a resonable time frame is to pose as a new custome via chat on the website it self and then they had no choice but to speak to meWhen I told them I wanted to cancel my order and be refunded becasuse they did not fulfill the purchase they gave me the run arround , stating that meryl was the only one who can refund and she of course wasnt in on Mondays I have a papertrail of emails and also screen shots of the chats via online.I just want my money back as I used all I had saved up for my daughters furniture I am disabled and Widowed and just wanted to give my daughter a nice bedroom for all that she has been th
Product quality of Emma loft bed is substandard to what was promised and very poor customer service
I purchased an Emma loft bed with Rosenberry rooms on 11/24/with assembly servicesThis was delivered to me end of December after being back ordered for about two weeksWhen the *** technician came to assemble the bed in early January, the legs of the head and footboard cracked with application of insertsHe informed me that it was unsafe to continue buildingThis was communicated to Rosenberry rooms customer service who insisted that the said parts are not defectiveI had to get help from ***, the assembly company to convince them that the said parts are indeed defectiveThey then decided to send me just the legs despite my description that these legs are attached to the head and footboardThe replacement parts arrived and the technician came for the second time to assemble the bedHe reiterated that it was unsafe to complete the assembly with the original headboard
I would like to give Rosenberry Rooms a great reviewI ordered a moses basket folding standI had concerns with my order and immediately were contacted by *** and *** made sure that my item was shipped to me in a timely manner because I needed the item for an eventI never got the run aroundThey just helped me on the spotThey made sure to keep me posted every step of the wayI am grateful and appreciate the great costumer service
Thank you
The $shower curtain we ordered came with stains and a print errorCompany has made no response to multiple phone calls & emails
The $shower curtain we ordered came with stains and a print errorCompany has made no response to multiple phone calls & emailsWe rec'd the order for shower curtain order # XXXXXX-X) of design #13508-SHOCUR on Feb and noticed the problems the same dayI called, and emailed with photos the same dayI have had no responseI have tried multiple times to call, and left messagesI am never able to reach a live personI have left a comment on the company facebook pageI am asking for a replacementI have had no response at all
My order has not been delivered and no one with the store will answer my email, phone calls, or messages
I ordered a light switch plate on January 21, The order number is ***, and the cost was $plus $S/H Accustomed to receiving orders from other companies within two to seven days, I never received even a "shipped" emailOn February 4, 2017, I sent an email to Rosenberry Rooms requesting information on when I could expect my orderI received an automated response stating that someone would contact me within 1-business days, but no one did I have called five times in the last week, but never get a person to answer any extensionI have left three messages, but no one has returned my call
I believe their business has closed Negative reviews on *** and *** and I see on *** that their business has closed I had a very negative experience and they have my money and now I see that they are closed I guess that is why they will not return phone calls or emails I will file a dispute with my credit card company
I am requesting a refund of delivery/assembly charges for furniture because it was delayed by weeks and Rosenberry did not manage the situation
We purchased a children's bedroom set from Rosenberry for our year-old daughter's birthday (PO#***).We paid Rosenberry for delivery and assembly.On December 11th, we disassembled our daughter's old bed and removed all of her old furniture from her room to make way for delivery.Upon removing everything from the boxes when they were delivered on December 12th, we discovered critical pieces of the bed were missing.We promptly notified the delivery company and Rosenberry of the issue.The delivery company and Rosenberry asked us multiple times to double check that the pieces were missing, which we confirmed.No one could find the missing pieces and it was implied that we had simply overlooked them (the delivery company later found the missing boxes in their warehouse).Because of the missing bed pieces, the bed could not be assembled and we h
Purchased Item not received, Credit card charged
On January 5, 2017, I purchased a Pedal Plane from their website for $The website said the item was "In Stock" My credit card was charged immediately On January 14, 2017, I had received no follow-up, so I attempted to contact the company, and kept getting disconnected I then sent an email to their customer care I received an auto-reply days later I received a message that they would check into it and get back to me "asap" I have heard nothing I have contacted them by email several times since then, and also left messages on their customer care phone line, but nobody returns my call
When the delivery guys were setting up the bed it was discovered that the legs for the footboard were missingNo idea when or if we will get them
Purchase Date: 1/2/
Delivery Date: 1/29/
Order# XXXXXX
Product: White Morgan Sleigh Bed (full)
Product: White Morgan Storage Drawers
Product: Study Desk with Drawers - White
Payment Amount: approx $1,
Payment Method: debit card
Order was placed with set up on delivery optionWhen the delivery guys got to putting the bed together on 1/29/(yes a Sunday) they discovered that the legs for the footboard were missing, so instead of a set up bed we have a pile of partsMultiple attempts to call customer service end in two ways either you hit an option that lets you speak to someone about buying something from them, which I will never do again, or leaving a voicemail that in never returnedI've emailed customer service to which I receive an automated response saying they will get back to me within 1-but it's not been
We ordered a loft bunk bed & dresser set on 9/04/and we're told it would ship on 9/27/ We just received it 11/16/& it was damaged
On September 4th we made an online purchase from Rosenberry Rooms for the Stone Beach House Adair Full Size Loft Bed # No where on their website did it state that the item was backordered We didn't find out until days after our purchase was made We then got an email on 9/22/that our furniture was expected to ship from their warehouse on 9/27/ We then received an email on 10/02/stating that our furniture was being shipped but it would another 3-weeks for delivery I contacted them again 11/01/as we still had not heard anything and it had been weeks *** *** (Furniture Coordinator) emailed me that we would hear from them the next week It wasn't until 11/13/(Days later) the delivery company called to set up delivery for 11/16/ Upon arrival the delivery guys informed and showed me where the dresser